Umair Gaines
If you have a complaint or dispute about an electric company in Atlanta, Georgia, the first step is to identify which utility company is in question and who provides your service. The Georgia Public Service Commission (GPSC) regulates public companies offering electric services in Georgia, so you can contact them to file a complaint or attend a public hearing to have your comments heard. However, it's important to note that their jurisdiction does not cover Electric Membership Cooperatives (EMCs) or city-owned electric companies. For disputes involving these entities, you should contact your local service provider directly.
| Characteristics | Values |
|---|---|
| Regulator | Georgia Public Service Commission (PSC) |
| Regulated company | Georgia Power Company (GPC) |
| Regulated company type | Investor-owned electric utility |
| Number of customers | 2.7 million |
| Number of counties served | 155 |
| Number of EMCs regulated | 41 |
| Number of municipally-owned electric systems regulated | 52 |
| Contact | 1-888-660-5890 |
| Website | georgiapower.com |
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What You'll Learn
Georgia Power Company (GPC)
GPC's vision is to plan for the future by making smart investments today to meet its customers' needs tomorrow. The company is committed to empowering its communities and their residents through initiatives like the Integrated Resource Plan (IRP). The 2025 IRP, for example, aims to support Georgia's economic growth and provide clean, safe, reliable, and affordable energy to Georgians in the years to come.
As an investor-owned utility, GPC operates within a traditionally regulated electric industry in Georgia. Since the passage of the Georgia Territorial Electric Service Act in 1973, some retail competition has been introduced, allowing eligible customers a degree of choice and transferability regarding their electric supplier.
If you are a GPC customer and have a complaint or issue, you can reach out to the company's customer service representatives, as mentioned on their website. Additionally, for those residing in Atlanta, Georgia, you can refer to the City of Atlanta Department of Public Works for utility-related information and services.
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Georgia Public Service Commission (GA PSC)
The Georgia Public Service Commission (PSC) is a statutory organ of the state government of Georgia. The PSC is a quasi-executive, quasi-legislative state body responsible for regulating Georgia's public utilities, including electric, gas, telecommunications, and transportation firms. The commission is notably distinct from its counterparts in other states, as it does not regulate water/sewer or gas providers.
The PSC is composed of five members who are popularly elected from five commission districts in partisan elections statewide. Each commissioner resides in one of the five districts, with district boundaries established by state law. These members include a Chairman, a Vice-chairman, and three Commissioners, all of whom serve staggered six-year terms.
The PSC's mission is to ensure that consumers receive safe, reliable, and reasonably priced services from financially viable and technically competent companies. It regulates the rates charged and the services provided by intrastate, investor-owned telecommunications, gas, and electric utilities in Georgia. The PSC does not set rates for municipally owned utilities or electric membership corporations but is consulted on matters such as financing and territorial disputes.
The PSC also plays a role in facilitating the transition from regulated monopolies to competitive marketplaces, as seen in the deregulation of the telecommunications and natural gas industries in the 1990s. The PSC has the authority to hear complaints against public utilities and require them to maintain certain services or facilities. Additionally, the PSC ensures the safety of all natural gas pipelines in the state and oversees payment assistance programs for customers who need help with utility bills.
All PSC hearings and meetings are open to the public and can be attended in person or viewed live via the Commission's YouTube channel. Public comments are an integral part of the PSC's decision-making process, with the first hour of each hearing day and the last 15 minutes of Committee Meetings dedicated to hearing public comments.
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Electric Membership Cooperatives (EMCs)
EMCs are committed to providing safe and reliable energy to their members. They offer various services, such as online customer portals, outage reporting, and energy-saving tips. For example, to report an outage to the Central Georgia Electric Membership Corporation, customers can text 'OUTAGE' to 352667 from their registered mobile phone number.
The Georgia Electric Membership Corporation, headquartered in Tucker, Georgia, provides leadership and advocacy for EMCs in the state. It aims to empower communities through initiatives like the Integrated Resource Plan, which ensures clean and affordable energy for Georgians in the future.
EMCs are dedicated to serving their members and communities by offering reliable and affordable energy, as well as contributing to the state's economic growth. They are an essential part of Georgia's utility landscape, serving millions of customers across the state.
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Georgia Territorial Electric Service Act
The Georgia Territorial Electric Service Act was passed in 1973, introducing retail competition to the state's electric industry. The Act gives customers with manufacturing or commercial loads of 900 kW or more the ability to choose their electric supplier. It also allows eligible customers to transfer from one electric supplier to another, provided that all parties agree.
The Georgia Public Service Commission (GA PSC) has regulatory authority over the Georgia Power Company (GPC), an investor-owned electric utility serving approximately 2.7 million customers in 155 of Georgia's 159 counties. The Commission also has limited regulatory authority over the state's 41 electric membership corporations (EMCs) and 52 municipally-owned electric systems.
The Act enables customers to exercise their right to choose their electric supplier based on their specific needs and preferences. It empowers customers with significant manufacturing or commercial operations, requiring them to have a choice in their electric service provider. This choice can be crucial for businesses, as it allows them to negotiate better rates and ensure a consistent supply of electricity to meet their operational demands.
Additionally, the Georgia Territorial Electric Service Act provides a mechanism for eligible customers to transfer between electric suppliers. This provision ensures that customers are not locked into a single supplier and can make changes if they are dissatisfied with their current provider or if their needs change. The process does require the agreement of all parties involved, ensuring that the transfer is mutually beneficial and feasible.
The Georgia Public Service Commission plays a crucial role in overseeing the implementation of the Act. It resolves territorial disputes and customer complaints related to customer choice. The Commission's role is to ensure fair competition and protect the rights of consumers. It provides a platform for customers to voice their concerns and seek resolution if they face issues with their electric supplier or transfer requests.
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Georgia Power customer service
Georgia Power Company (GPC) is an investor-owned electric utility company that serves approximately 2.7 million customers across 155 of Georgia's 159 counties. The company is regulated by the Georgia Public Service Commission (GA PSC).
If you are a Georgia Power customer and need to get in touch with their customer service team, there are a few ways to do so. Firstly, you can try reaching out to them through their website, georgiapower.com, where you may be able to find answers to your queries through their FAQ section or by chatting with a customer service representative. Additionally, Georgia Power is likely present on social media platforms, such as Facebook and Twitter, where you may be able to send them a direct message or post on their page to get assistance.
Alternatively, you can contact them via phone or mail. The phone number for Georgia Power's customer service may vary depending on your specific location or issue type, so it is recommended to check the Georgia Power website or your local Georgia Power office for the most accurate and up-to-date contact information. For mail correspondence, the address for the Georgia Power Company headquarters is:
Georgia Power Company
241 Ralph McGill Blvd NE
Atlanta, GA 30308-3374
In addition to Georgia Power, there are several other utility companies serving the Atlanta area. These include Constellation Energy, FireSide Natural Gas, Infinite Energy Inc., SCANA Energy, True Natural Gas, and Walton EMC Natural Gas. Each of these companies provides services for specific areas within and outside of Atlanta, and their contact information can be found on the Downtown Atlanta website or through a simple online search. Remember to always research the best rates and plans that suit your needs when choosing a utility company.
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Frequently asked questions
The Georgia Public Service Commission (PSC) regulates public companies offering electricity in Georgia, and you can contact the PSC to file a complaint.
Georgia Power Company (GPC) is the largest subsidiary of the Southern Company and currently serves approximately 2.7 million customers in 155 of Georgia's 159 counties.
You can apply to transfer your electric service to a new address by completing a Transfer Service form or calling 1-888-660-5890.
You can apply to disconnect your electric service by calling 1-888-660-5890.
