Trystan Casey
The Jetson Adventure electric bike has been praised for its speed and torque, but some users have reported issues with the product. Common problems include faulty batteries and broken wires, which can sometimes be fixed at home. However, Jetson has a reputation for poor customer support, and some customers have reported that the company has refused to fix issues under warranty.
| Characteristics | Values |
|---|---|
| Customer support | Terrible |
| DIY fixes | Possible |
| Recall | Possible |
| Software update | Possible |
| Part replacement | Possible |
| Manufacturer | Apollo |
| Model | Mars M3 |
| Distributor | Costco |
| Battery issues | Possible |
What You'll Learn
Jetson's customer support has a bad reputation
Jetsons customer support has a bad reputation. Customers have complained about the company's poor customer service, with some saying that they have been given the runaround and that the company is a fraud. There are also complaints about long hold times before calls are disconnected and unhelpful AI chatbot responses.
One customer said that they were told their warranty was out of date, despite having only had the product for 90 days. Another customer said that they were offered a replacement product that was not comparable to what they had originally purchased.
Some customers have also reported issues with their Jetson products, such as batteries that stop working and defective scooters. In some cases, Jetson has acknowledged the issue but has not issued a recall, leaving customers frustrated and disappointed.
It seems that, in many cases, customers are left to fix their Jetson products themselves. Some have reported success with DIY fixes, while others have had to resort to selling their products for parts.
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DIY fixes are sometimes possible
Another example of a DIY fix is if the front disc brake is a bit warped. This is also easy to fix or replace.
In some cases, a DIY fix might not be possible and you may need to contact Jetson or a dealer for a recall, software update or part replacement. However, Jetson has a reputation for terrible customer support, so this may not be a viable option.
There are online forums dedicated to sharing known issues or problems with Jetson electric bikes, as well as any help and solutions that people have found. These can be a good resource if you are experiencing issues with your bike and are looking for DIY fixes.
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Dealers can replace parts
If your bike will not turn on after charging, you can try flipping the bike over and sliding the plastic covers around on the down tube. The cable connecting to the rear motor may have come disconnected, which is an easy fix.
You can also try to fix the bike yourself. One user on an electric bike forum reported that they had to dismantle the throttle and refit some small wires. However, they warned that this was very tricky and that the wires inside the Bolt throttle are not hardy.
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Software updates can fix issues
Jetson has a reputation for poor customer support, but there are ways to fix issues with their electric bikes. Some problems can be fixed with a DIY approach, such as soldering wires or flipping the bike over to check the cable connections. Other issues may require a software update or part replacement by a dealer. Software updates can fix issues by ensuring your system remains secure, stable, and up-to-date with the latest features. For example, Windows Update is an essential component of Windows 10 and 11, but issues can occasionally arise, preventing updates from installing. In these cases, you can troubleshoot problems by running the automated Windows Update troubleshooter in the Get Help app, which will automatically run diagnostics and attempt to fix most problems. A clean restart can also help eliminate software conflicts that may cause issues when installing updates.
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Recalls can be issued
Some common issues with the Jetson Adventure electric bike include a disconnected cable connecting to the rear motor, a warped front disc break, and problems with the battery meter display. In some cases, users have been able to fix these issues themselves, but in other cases, the bike may need to be replaced.
If you are experiencing issues with your Jetson Adventure electric bike, it is recommended to contact the company directly or seek support from a dealer.
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Frequently asked questions
Jetson has a reputation for terrible customer support. However, some issues with the bike can be fixed at home, such as checking the power switch and display, or checking the battery and charger for damage. In some cases, you may need to contact a dealer for a recall, software update or part replacement.
You can check the battery meter on the display panel.
Check that the bike is fully charged and that the power switch is on. If the bike still won't turn on, flip it over and slide the plastic covers around on the down tube to see if the cable connecting to the rear motor has come disconnected.
If the display isn't working, it could be an electrical fault. Try resetting the system or checking for loose wiring.
If the bike is under warranty, contact Jetson. If not, you may need to replace the throttle yourself.
