Beatrice Lang
If you're unsure about who your electricity supplier is, you can find out by checking who your network operator is. Your electricity network operator maintains the wires that bring electricity to your home and is different from your energy supplier. In the UK, you can call 105 for free to be connected to your distribution network operator. If you live in the North West, your electricity distribution network operator is likely Electricity North West Limited, which is responsible for distributing electricity to much of North West England.
| Characteristics | Values |
|---|---|
| Name | Electricity North West Limited |
| Type | Private limited company |
| Ownership | Consortium led by Kansai Electric Power Co. Inc; Equitix; and CNIC |
| Area Served | North West England (excluding Merseyside and parts of Cheshire) |
| Number of Customers | 5 million people in 2.4 million properties |
| Network Infrastructure | 8,000 miles (13,000 km) of overhead lines, 27,000 miles (43,000 km) of underground cables, and 38,000 transformers |
| Contact Number | 105 or 0800 195 4141 |
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What You'll Learn
Electricity North West Limited
The company is responsible for the administration and maintenance of the network that distributes electricity in the region. This includes the inspection and maintenance of assets, such as 8000 miles (13,000 km) of overhead lines, 27,000 miles (43,000 km) of underground cables, and 38,000 transformers. The area of operation for Electricity North West excludes Merseyside and parts of Cheshire.
In 2023, Electricity North West began a £2 billion five-year investment in the region's network as part of a business plan approved by the energy regulator, Ofgem. The company's technology, known as CLASS (Customer Load Active System Services), helps reduce the demand for electricity on local distribution networks.
It is important to note that your electricity network operator is different from your energy supplier. Your electricity network operator maintains the wires that bring electricity to your home or business and is responsible for fixing power cuts not caused by issues inside your home. You can find out who your electricity supplier is by checking with your electricity network operator or by looking up your supplier on their website.
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SP Energy Networks
As a DNO, SP Energy Networks maintains the electricity network's wires, connecting homes and businesses to electricity and managing power cuts that are not caused by issues inside the property. They are different from your energy supplier, which is the company you pay for electricity usage. SP Energy Networks also provides new or upgraded connections to its network, facilitating the transition to renewable energy sources.
The company has a substantial workforce of 2,600 internal employees, including field staff, engineers, technical specialists, and customer service and support staff. These highly trained specialists work around the clock to maintain the network's performance and safety, respond to customer inquiries, and promptly restore supply in the event of a fault.
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UK Power Networks
If you are unsure of your electricity supplier, your distribution network operator (DNO) should be able to tell you. You can find out who your distribution network operator is by calling 105 for free if you live in England, Scotland, or Wales.
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Distribution network operator (DNO)
If you're wondering who your electricity provider in North West England is, you'll need to identify your distribution network operator (DNO). Your DNO is responsible for the administration and maintenance of the network that delivers electricity to your home or business. It's important to note that your DNO is not the same as your energy supplier, which is the company you pay for your electricity usage.
In North West England, the distribution network operator is Electricity North West Limited, also known as SP Electricity North West. They are responsible for the distribution of electricity to approximately five million people across 2.4 million properties in the region. Electricity North West owns and operates the network infrastructure, including 8,000 miles (13,000 km) of overhead lines, 27,000 miles (43,000 km) of underground cables, and 38,000 transformers. Their area of operation covers most of North West England, excluding Merseyside and parts of Cheshire.
You can identify your DNO by checking your electricity bill, which will have a 'Distributor ID' number. Alternatively, you can visit the Power Cut 105 website or call 105 to be connected to your local DNO. This is a free service for residents of England, Scotland, and Wales. If you reside in Northern Ireland, you can call 03457 643643 to reach your DNO.
It's worth noting that some areas may be served by independent distribution network operators (IDNOs). IDNOs manage specific parts of the electricity network, ensuring the smooth flow of electricity in those areas. You can refer to the list of IDNOs provided by your regional electricity network operator to identify if your area is served by an IDNO.
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Power cuts and emergencies
If you experience a power cut or emergency in the North West of England, there are a few things you can do to address the situation. Firstly, identify whether the power cut is due to a problem inside your home. If it is, you will need to contact your energy supplier to resolve the issue. Your energy supplier is the company you pay to use electricity, and they are different from your electricity network operator.
If the problem is not inside your home, your electricity distribution network operator (DNO) will be responsible for fixing the power cut. In the North West of England, the distribution network operator is Electricity North West Ltd, which is regulated by Ofgem. You can contact Electricity North West's customer service on 0800 195 4141 for power cut advice and support. Alternatively, you can call 105 for free to be connected to your distribution network operator if you live in England. This number is the same across the country and will connect you to your local electricity distribution network operator.
It is important to be prepared for power cuts, especially during storms, bad weather, or energy shortages. Knowing who to contact and having the necessary contact information readily available can help you effectively manage power-related emergencies. Additionally, staying informed about planned and unplanned power cuts in your area can help you anticipate and navigate any disruptions.
To summarise, in the event of a power cut or emergency in the North West of England, first determine whether the issue originates from within your home. If it does, contact your energy supplier for assistance. If the problem is external, your distribution network operator, Electricity North West Ltd, will be responsible for addressing the power cut. You can reach them via their customer service line or the nationwide power cut emergency number, 105. Being prepared for potential power disruptions is essential to effectively manage these situations.
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Frequently asked questions
Electricity North West Limited is the distribution network operator for much of North West England. They are responsible for the administration and maintenance of the network that distributes electricity to the region.
If you live in England, Scotland, or Wales, you can call 105 for free to be connected to your distribution network operator. You can also enter your postcode on the Power Cut 105 website to find out.
You can contact Electricity North West for free on 105 or 0800 195 4141.
