Beatrice Lang
If you receive a call from an electric supply company claiming you are behind on your electricity bill payments and your account is delinquent, hang up and call the police. These scams tend to use aggressive and intimidating tactics. You can also contact the company directly through a trustworthy channel to check your account status.
| Characteristics | Values |
|---|---|
| If you receive a call from a scammer claiming to be a representative of your local utility company or energy provider, hang up and call the police | Yes |
| If you receive a call demanding sensitive information or asking for nontraditional payment methods, hang up and call the police | Yes |
| If you get a suspicious call demanding sensitive information or asking for nontraditional payment methods, hang up and call the police | Yes |
| If you are unsure of your responsibilities, call the customer service line featured prominently on the energy provider’s website | Yes |
| If you’re up to date with your account don't question but stand firm and let them know you will phoning the electric company personally | Yes |
| If the message says there’s an urgent problem with your account, don’t click | Yes |
| If you receive a call about an “important matter” regarding your “electricity supply charges” asking that you call back with your bill and account information available, log into your account to check your account status | Yes |
What You'll Learn
Don't click on links in messages from electric supply companies
If you receive a message from an electric supply company, do not click on any links in the message. Contact the company directly through a trustworthy channel to check your account status. They will let you know if you really have anything to worry about.
If you receive a call from a scammer claiming to be a representative of your local utility company or energy provider, hang up and call the police. These scams tend to use aggressive and intimidating tactics. They will insist you’re behind on your electricity bill payments and your account is delinquent. They often threaten to shut off your electricity or natural gas immediately, usually within the hour or that same day if you don’t pay up. If you miss the call, you may receive a message stating that you owe a large but specific amount of money, usually hundreds of dollars. The imposter will leave a callback number for their “direct line,” and a threat to disconnect your energy service that day.
If your landlord is responsible for paying for your energy, the energy company will know to bill them. Send any letters you receive for non-payment directly to your landlord or property manager. If you’re unsure of your responsibilities, call the customer service line featured prominently on the energy provider’s website. They’ll be able to confirm whether or not you’re accountable for energy payments.
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Don't give sensitive information to scammers
If you receive a call from a scammer claiming to be a representative of your local utility company or energy provider, they will insist you’re behind on your electricity bill payments and your account is delinquent. They often threaten to shut off your electricity or natural gas immediately, usually within the hour or that same day if you don’t pay up. If you miss the call, you may receive a message stating that you owe a large but specific amount of money, usually hundreds of dollars. The imposter will leave a callback number for their “direct line,” and a threat to disconnect your energy service that day.
If you get a suspicious call demanding sensitive information or asking for nontraditional payment methods, hang up and call the police. If you’re unsure of your responsibilities, call the customer service line featured prominently on the energy provider’s website. They’ll be able to confirm whether or not you’re accountable for energy payments.
If you receive a call about an “important matter” regarding your “electricity supply charges” asking that you call back with your bill and account information available, don’t click. Instead, contact the company directly through a trustworthy channel to check your account status. They’ll let you know if you really have anything to worry about.
If your landlord is responsible for paying for your energy, the energy company will know to bill them. Send any letters you receive for non-payment directly to your landlord or property manager. If you don’t have a direct, documented relationship with the local utility company or an energy provider, it’s highly unlikely you could owe them money.
Any big Corporate business that furnishes a service usually is unable to take payments other than via automated systems. Most elderly don't want to get help with an issue such as this but every age range should know that this can happen to Anyone and before taking any monetary action seek the advice of the supposed company calling directly and others you trust.
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Don't pay scammers non-traditional payment methods
If you receive a call from an electric supply company claiming that you are behind on your electricity bill payments and your account is delinquent, hang up and call the police. These scams tend to use aggressive and intimidating tactics.
If you are up to date with your account, don't question it and stand firm and let them know you will phone the electric company personally. Any big corporate business that furnishes a service usually is unable to take payments other than via automated systems.
If you receive a call from a scammer claiming to be a representative of your local utility company or energy provider, they will insist you’re behind on your electricity bill payments and your account is delinquent. They often threaten to shut off your electricity or natural gas immediately, usually within the hour or that same day if you don’t pay up.
If you miss the call, you may receive a message stating that you owe a large but specific amount of money, usually hundreds of dollars. The imposter will leave a callback number for their “direct line”, and a threat to disconnect your energy service that day.
If your landlord is responsible for paying for your energy, the energy company will know to bill them. Send any letters you receive for non-payment directly to your landlord or property manager. If you don’t have a direct, documented relationship with the local utility company or an energy provider, it’s highly unlikely you could owe them money. If you’re unsure of your responsibilities, call the customer service line featured prominently on the energy provider’s website. They’ll be able to confirm whether or not you’re accountable for energy payments.
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Don't question legitimate calls from electric supply companies
If you are up to date with your account, don't question calls from electric supply companies. Stand firm and let them know you will phone the electric company personally.
Big corporate businesses that furnish a service usually are unable to take payments other than via automated systems. Most elderly people don't want to get help with an issue such as this but every age range should know that this can happen to anyone.
If you get a suspicious call demanding sensitive information or asking for nontraditional payment methods, hang up and call the police.
If you are unsure of your responsibilities, call the customer service line featured prominently on the energy provider’s website. They’ll be able to confirm whether or not you’re accountable for energy payments.
If the message says there’s an urgent problem with your account, don’t click. Instead, contact the company directly through a trustworthy channel to check your account status. They’ll let you know if you really have anything to worry about.
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Don't pay scammers large sums of money
If you receive a call from an electric supply company claiming that you are behind on your electricity bill payments and threatening to shut off your electricity or natural gas immediately, hang up and call the police.
These scams tend to use aggressive and intimidating tactics. You’ll receive a call from a scammer claiming to be a representative of your local utility company or energy provider. They will insist you’re behind on your electricity bill payments and your account is delinquent. They often threaten to shut off your electricity or natural gas immediately, usually within the hour or that same day if you don’t pay up. If you miss the call, you may receive a message stating that you owe a large but specific amount of money, usually hundreds of dollars. The imposter will leave a callback number for their “direct line”, and a threat to disconnect your energy service that day.
If your landlord is responsible for paying for your energy, the energy company will know to bill them. Send any letters you receive for non-payment directly to your landlord or property manager. If you’re unsure of your responsibilities, call the customer service line featured prominently on the energy provider’s website. They’ll be able to confirm whether or not you’re accountable for energy payments.
If you get a suspicious call demanding sensitive information or asking for nontraditional payment methods, hang up and call the police. If the message says there’s an urgent problem with your account, don’t click. Instead, contact the company directly through a trustworthy channel to check your account status. They’ll let you know if you really have anything to worry about.
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Frequently asked questions
If you receive a call from an electric supply company that you do not want, you should hang up and call the police.
If you receive a call from a utility company or energy provider, you should hang up and call the customer service line featured prominently on the energy provider’s website.
If you receive a call from a scammer claiming to be a representative of your local utility company or energy provider, you should hang up and call the police.
If you are unsure of your responsibilities, you should call the customer service line featured prominently on the energy provider’s website.
