
Energy costs can place a severe and continuous strain on family budgets, with low-income households often facing difficult decisions about which bills to pay and which essentials to do without. To address this, several government programs are in place to help low-income families with their energy bills, including the Low-Income Home Energy Assistance Program (LIHEAP) and the Weatherization Assistance Program (WAP). These programs provide support for heating, cooling, and weatherization, helping to reduce the risk of health and safety issues that may arise from unsafe heating and cooling practices. Eligibility for these programs is typically income-based, and they can be a vital lifeline for families struggling to make ends meet.
Characteristics of Low-Income Households Not Paying Electricity
| Characteristics | Values |
|---|---|
| Available Programs | Low Income Home Energy Assistance Program (LIHEAP), WAP, Lifeline |
| Program Benefits | Help with energy costs, heating, cooling, weatherization, and minor energy-related home repairs |
| Eligibility | Based on income, receiving federal assistance through programs like TANF or SSI |
| State-Specific Policies | Varying policies on disconnection of utilities for non-payment |
| Additional Support | Disaster Flexibilities Hub, state-specific programs like Help Illinois Families |
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What You'll Learn

Government programs to help with energy bills
The US government offers several programs to help low-income families with their energy bills. One such program is the Low-Income Home Energy Assistance Program (LIHEAP). LIHEAP is a federally funded program that assists families with energy costs, including heating or cooling bills, and emergency services during an energy crisis. LIHEAP can also help with reconnecting services, making homes more energy-efficient, and repairing or replacing heating equipment. Eligibility for LIHEAP is based on income, and each state and territory has its own requirements.
Another program is the Weatherization Assistance Program (WAP), which helps low-income families pay for heating, cooling, and home weatherization. Eligibility for WAP is also income-based, and one may also qualify if they already receive benefits through a federal assistance program such as Temporary Assistance for Needy Families (TANF) or Supplemental Security Income (SSI).
Additionally, the Lifeline program is a federal initiative that provides discounted telephone or internet services to people with low incomes. Each state may have its own unique programs and policies regarding utility disconnection for non-payment, and it is recommended to contact a state's WAP office to understand eligibility and application processes for these programs.
The National Energy Assistance Referral (NEAR) number, 1-866-674-6327, can provide further information and resources on LIHEAP and other energy assistance programs. These programs aim to help families stay safe, healthy, and comfortable by reducing the financial burden of energy costs.
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Eligibility for weatherization assistance
The Weatherization Assistance Program (WAP) is the largest residential energy efficiency program in the country. It is administered at the state and local level and provides funding to all 50 U.S. states, the District of Columbia, Native American tribes, and the five U.S. territories. The program helps households with limited income reduce their energy costs by improving their home's energy performance.
Priority is given to the elderly, families with one or more members with a disability, families with children, high-energy users, or households with a high energy burden. Homeowners, renters, and mobile home owners are all able to apply for WAP. To apply, you must first identify your state weatherization administrator and then reach out to them to determine your eligibility. You will need to provide proof of income for the prior year, such as pay stubs or social security payments.
In addition to WAP, there are other government programs that can help with energy bills, such as LIHEAP, which provides short-term assistance to eligible low-income families to help pay utility bills. LIHEAP does not provide direct grants to individuals, but it can help prevent energy shutoffs and reconnect services.
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The Low-Income Home Energy Assistance Program (LIHEAP)
LIHEAP offers federally funded support to prevent energy shut-offs, reconnect services, improve energy efficiency in homes, and repair or replace heating equipment. The program does not provide direct grants to individuals, nor does it charge a fee for receiving benefits. Instead, LIHEAP provides funding to grant recipients, who then administer the program accordingly.
Each state has its own LIHEAP office, and eligibility criteria may vary slightly. To determine eligibility and apply for assistance, individuals should contact their state's LIHEAP office. The program's website provides a wealth of information, including funding allocations, Model Plan details, and Quarterly Report updates. Additionally, the National Energy Assistance Referral (NEAR) number, 1-866-674-6327, can be called for further information and referrals.
Beyond LIHEAP, other programs like WAP (the Weatherization Assistance Program) and Lifeline can help low-income households with energy costs and discounted telephone or internet services. Eligibility for these programs is often income-based, and some states offer additional assistance or have specific policies regarding utility disconnection for non-payment. It is recommended to explore these options and contact the relevant organizations for further details on eligibility and application processes.
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State policies on disconnecting utilities
Each US state has its own policy on when utility companies can and cannot disconnect electricity or natural gas for non-payment. For instance, Indiana's Utility Regulatory Commission (IURC) states that utilities can only disconnect service for non-payment between 8:00 a.m. and 3:00 p.m. local time, and only when the utility office is open to the public.
In Indiana, if a disconnection will cause a serious and immediate threat to the health or safety of a person in the household, the utility company must postpone the disconnection for 10 days if the customer can provide a medical statement from a licensed physician or a public health official. This postponement can be continued for one additional 10-day period if another medical statement is provided. A natural gas utility may grant an additional postponement for medical reasons after 20 days, at its discretion.
Additionally, a gas or electric utility in Indiana may not disconnect a customer’s service between December 1 and March 15 if the customer qualifies for and has applied for the state's Energy Assistance Program, regardless of whether benefits are received.
There are also federal programs in place to help low-income households with utility bills. The Low-Income Home Energy Assistance Program (LIHEAP) provides federally funded assistance to reduce the costs associated with home energy bills, energy crises, weatherization, and minor energy-related home repairs. The Weatherization Assistance Program (WAP) and Lifeline are other federal programs that can help low-income households with utility bills.
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Lifeline: discounted telephone/internet for low-income households
The Lifeline program is a federal initiative that provides discounts on telephone and internet services for eligible low-income households. The program aims to ensure that all Americans have access to the communications tools they need to stay connected with family, friends, and essential services.
To be eligible for Lifeline, a household must have an income at or below 135% of the federal poverty guidelines, or participate in certain federal assistance programs such as Medicaid or Supplemental Nutrition Assistance Program (SNAP). The discount can be applied to either a telephone or internet service, but not both. Households can only receive one Lifeline benefit per household, and the benefit is non-transferable between states.
The Lifeline discount can be a significant help for low-income families, reducing the cost of staying connected. For example, eligible households can receive up to $9.25 per month off their telephone bill, or up to $34.25 per month off their internet bill, depending on the state they live in and the service provider they choose. Some states offer additional discounts or benefits, so it is worth checking with your local telephone or internet company to find out the specific details of the Lifeline program in your area.
To apply for Lifeline, you will need to contact your telephone or internet company and complete an application form. You will need to provide proof of your income or participation in a qualifying government assistance program. Once approved, the discount will be applied directly to your bill each month. It is important to note that the Lifeline program is not a government-run scheme, and the discounts are provided by the participating telephone and internet companies. As such, the availability of the program and the specific terms and conditions may vary between providers.
In addition to the financial savings, having access to affordable telephone and internet services can bring numerous benefits to low-income households. It can enable families to stay connected with loved ones, provide access to educational resources and job opportunities, and ensure they can stay informed about important news and events in their community. Being connected can also improve safety and security, allowing individuals to quickly and easily contact emergency services if needed.
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Frequently asked questions
No, low-income households are not exempt from paying for electricity. However, there are government programs in place, such as LIHEAP and WAP, that can help low-income families with their energy bills.
LIHEAP stands for Low-Income Home Energy Assistance Program. It is a federally funded program that assists eligible low-income households with the costs of home energy services, primarily heating during the winter months.
LIHEAP provides funds to help with home heating bills, prevent energy shutoffs, reconnect services, make homes more energy-efficient, and repair or replace heating equipment. LIHEAP does not provide direct grants to individuals and does not charge a fee for receiving benefits.
Eligibility for LIHEAP depends on your income and the state you live in. Each state has different eligibility criteria, which are typically based on the federal non-farm poverty level and available funding. You can contact your state's WAP or LIHEAP office to find out about your eligibility and how to apply.











































