Molly Ayala
If you're wondering whether Atlantic City Electric services your address, you can find out by visiting the Atlantic City Electric website and clicking on the Power Outage Map link. This will bring up a map of the Atlantic City Electric service territory, where you can search for your address. You can also use Atlantic City Electric's free app to access your account information and report outages. To start service at a new address, you can do so online or by calling their customer service line, and you will need to provide your name, address, contact information, and desired start date.
| Characteristics | Values |
|---|---|
| Starting a service | Online, by phone, or in person |
| Stopping a service | Online, by phone, or in person |
| Billing and payment options | Online, auto pay, budget billing, by mail, or in person |
| Power outage map | Available on the website and app |
| Customer service line | 1-800-642-3780 |
| Outage line | 1-800-833-7476 |
| App store rating | 4.6 |
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What You'll Learn
How to start/stop service
To start your service with Atlantic City Electric, you must provide your new address, move-in date, and contact information. You can do this online, by phone, or in person.
To start your service online, visit the Atlantic City Electric website and fill out the appropriate forms. You can also call the customer service line at 1-800-642-3780 or visit an office in person.
If your new address is already receiving Atlantic City Electric service, you do not need to be present. However, if a new service line needs to be installed, you may need to be present, and the process may take longer than the typical two business days for service requests to be processed.
To stop your service with Atlantic City Electric, you must provide your current address, move-out date, and contact information. You can do this online, by phone, or in person.
To stop your service online, visit the Atlantic City Electric website and fill out the appropriate forms. To stop your service by phone, call the customer service line at 1-800-642-3780. Make sure to have your current address and move-out date ready. To stop your service in person, visit an Atlantic City Electric office and bring a valid form of identification and proof of your current address. Make sure to pay any outstanding balances on your account before stopping your service.
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Billing and payment options
Atlantic City Electric (AC Electric) offers a variety of payment options for its customers. You can pay your bill online, through their website, mobile app, by phone, in person, or by mail.
Online
You can pay your bill online through the Atlantic City Electric website. This option allows for quick and secure payments using a credit or debit card, or through a bank account. You can also schedule an online payment by signing in to your Atlantic City Electric account. However, there may be some fees involved. Alternatively, you can make a one-time advanced online payment as a guest using a debit or credit card, or an e-check.
Phone
You can pay your bill over the phone by calling Atlantic City Electric's customer service line and initiating an electronic funds transfer or using a debit or credit card.
In-person
You can pay your bill in person by visiting an authorized payment location and using your debit or credit card, or cash.
You can send a money order or a check by mail to a designated PO Box. The mailing address for payments is Atlantic City Electric, PO Box 13610, Philadelphia PA 19101-3610.
Automatic Payments
You can set up automatic recurring payments that will deduct your bill amount from your chosen bank account each month.
Payment Assistance Programs
Atlantic City Electric provides several payment assistance programs for low-income customers who have trouble paying their energy bills. These include LIHEAP, USF, PAGE (Payment Assistance for Gas and Electric), Lifeline, New Jersey SHARES, and Helping Hands.
Budget Billing
Budget Billing helps average your annual energy costs, allowing you to pay a predictable and balanced bill each month.
Payment Arrangements
You can make payment arrangements if you need help paying off a large or past due balance.
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Power outage map
To find out if your address is serviced by Atlantic City Electric, you can use their online service map. This map provides a detailed overview of the areas they serve and can be a useful tool during a power outage to quickly identify the service provider and reach out for help. The map is interactive and user-friendly, allowing customers to quickly identify their service provider and access relevant information. During a power outage, this map can be a valuable resource, as it provides real-time updates on the status of power in your area. It can help you understand the extent of the outage and whether it is limited to your neighborhood or affecting a wider area.
The power outage map is typically divided into sections, with each section representing a specific region or neighborhood. This allows for easy identification of affected areas and can help you determine if your neighbors are experiencing similar issues. Color-coding is often used to indicate the status of power in each section, with different colors representing areas with power, without power, or with partial power. This visual representation makes it simple to grasp the situation at a glance. The map also provides additional information, such as the estimated time of restoration and the cause of the outage, if available. This information is crucial for customers, as it helps set expectations and plan accordingly.
In the event of a power outage, you can use the map to report the issue directly to Atlantic City Electric. By clicking on your location or entering your address, you can provide specific details about the outage, such as the number of affected households or any potential hazards. This direct reporting feature streamlines the process of notifying the power company, ensuring that your issue is promptly recorded and addressed. The map also offers alternative methods of communication, such as phone numbers and email addresses, so you can reach out through your preferred channel.
Additionally, the power outage map provides helpful tips and guidance on what to do during a power outage. This includes safety precautions, such as treating all downed power lines as live and hazardous, and practical advice, like keeping a fully stocked emergency kit. By following these recommendations, customers can better prepare for and navigate through power outages. The map may also include links to resources, such as local shelters or warming centers, that can be of assistance during prolonged outages.
It is important to note that the power outage map is updated in real time, reflecting the current status of power in your area. This means that as repairs are made and power is restored, the map will update accordingly, providing you with the most accurate and up-to-date information. Customers can rely on this map as a reliable source of information throughout the duration of the power outage, from the initial report to the final restoration. Overall, the power outage map offered by Atlantic City Electric is a valuable tool for customers to quickly identify their service provider, report outages, and stay informed during power disruptions.
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Contact information
To get in touch with Atlantic City Electric (AC Electric) about servicing your address, you can contact their customer service line by phone at 1-800-642-3780. Make sure you have your address and move-in or move-out date to hand when you call.
You can also visit the AC Electric website to start or stop your service online. The website will guide you through the forms you need to fill in, and you will need to provide your address, move-in/out date, and contact information.
If you prefer to speak to someone in person, you can visit an Atlantic City Electric office. Remember to take a valid form of ID and proof of your address. You can find out the location of your nearest office by using the website or phoning the customer service line.
For billing and payment queries, AC Electric offers a variety of payment options. You can pay your bill online, through their mobile app, by mail, or in person at an authorized payment location. You can also set up automatic payments through your bank account or credit/debit card.
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The Atlantic City Electric app
With the Atlantic City Electric app, users can view and pay their bills, report and check outage status, view the outage map, check their balance, and view account activity. They can also manage their AutoPay and Budget Billing settings, view usage data, bill forecasts and trends, compare their bills, and set alerts for various notifications such as outage status and upcoming payment reminders.
The app provides users with the convenience of managing their accounts and staying updated on power outages from anywhere. Users can report an outage and stay informed about the restoration status without having to sign in. This feature ensures that customers can receive timely updates and stay connected even during power disruptions.
While the app offers a range of functionalities, some users have reported issues with certain aspects. For example, some users have encountered problems with payments not going through or difficulties with the login process. Despite these challenges, the app has received positive feedback for its user-friendly features, regular updates, and the convenience it offers in managing accounts and staying informed about power outages.
Overall, the Atlantic City Electric app aims to provide customers with a simple and efficient way to manage their accounts and stay updated on their power services. By offering a range of features and notifications, the app strives to enhance the user experience and provide valuable information at their fingertips.
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Frequently asked questions
You can start the service online by visiting the Atlantic City Electric website and filling out the appropriate forms. You will need to provide your name, address, contact information, and desired start date for the service. You can also call their customer service line at 1-800-642-3780 or visit their office in person.
You can check if your address is within the Atlantic City Electric service area by visiting their website and clicking on the "Power Outage Map" link. This will bring up a map of the service territory, with reported outages marked by coloured circles. You can then search for your specific address by typing it into the search bar above the map.
Atlantic City Electric offers a variety of payment options, including online payment through their website or mobile app, by mail, or in person at an authorized payment location. You can also set up automatic payments through your bank account or credit/debit card.
