Otis Singleton
Ikeja Electric is licensed by the NERC to distribute electricity to the homes and offices of parts of Lagos State. If you are unsatisfied with the service, you have the right to make a complaint. Issues you can make a complaint about include not having a functioning meter, disputing your electricity bill, illegal disconnection of your electricity, failure to fix a faulty transformer or other electricity-related equipment, and more. The first step in making a complaint is to complain directly to IE. You can do this by completing and submitting a form on their website, calling their Customer Care Lines, sending an email, or going in person to their office.
| Characteristics | Values |
|---|---|
| Issues that can be complained about | Not having a functioning meter, electricity bill disputes, illegal disconnection of electricity, failure to fix a faulty transformer or other electricity-related equipment |
| First step in making a complaint | Complain directly to IE by completing and submitting a form on their website, calling their Customer Care Lines (01-7000-250, 01-227-2940), sending an email to [email protected], or going to their office (3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos) |
| Next steps if unsatisfied with the resolution proposed by IE | Escalate the complaint to the NERC Forum Office within the coverage area of IE, either in person (Novel House, Plot 3, Block J, Otunda Jobifele Way, Alausa CDA, Ikeja, Lagos State), by phone (08106807298), or by email ([email protected]) |
| Additional next steps if still unsatisfied | Write a petition to the NERC and submit it to the Customer Complaints Unit, NERC by email ([email protected]) or telephone (09 462 1414 & 09 462 1424) |
| Other options | Make a complaint to the Federal Competition and Consumer Protection Commission in Nigeria |
| Contact information for general concerns, complaints, or questions regarding the Privacy Notice | Head Office: 178 Obafemi Awolowo Way, Alausa, Ikeja, Lagos; Phone: 01-7000-250, 0908-794-0825; Email: [email protected]; Website: www.ikejaelectric.com |
| Contact information for payment-related complaints | [email protected]; +2348174735017 (for payments made on comparelight.com) |
| Contact information for technical complaints | Head Office: 178 Obafemi Awolowo Way, Alausa, Ikeja, Lagos; Phone: 01-7000-250, 0908-794-0825; Email: [email protected]; Website: www.ikejaelectric.com |
| Contact information for privacy complaints and concerns | Ikeja Electric Plc strives to resolve privacy complaints and concerns as quickly as possible |
| WhatsApp Chatbot | Dedicated WhatsApp Chatbot number: 09088951626 |
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What You'll Learn
Complaining about your electricity bill
If you have an issue with your Ikeja Electric bill, the first step is to contact Ikeja Electric directly. You can do this by completing and submitting the form on their website, calling their Customer Care Lines on 01-7000-250 or 01-227-2940, sending an email to [email protected], or going in person to their office at 3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
Most customers of Ikeja Electric make complaints relating to issues with their bills. Common issues include being charged an old NEPA bill, having no meter, or having a postpaid meter. Most errors with electricity bills are due to the bills being estimated. If you have a postpaid meter and don't pay your bill when it's due, the bill will be transferred to your prepaid meter when you get one.
If you have paid your Ikeja Electric bill and it doesn't reflect on your account, your payment was likely made after the current bill had already been processed. Your payment should reflect on the next bill. You can request an e-receipt from your bank to ensure that the payment has been credited to Ikeja Electric.
If you are unsatisfied with the resolution proposed by Ikeja Electric, or they do not respond to your complaint, you have the right to escalate the complaint to the NERC Forum Office within the coverage area of IE. The Ikeja Forum Office is located at Novel House, Plot 3, Block J, Otunda Jobifele Way, Alausa CDA, Ikeja, Lagos State. You can reach them by phone on 08106807298 or by email at [email protected]. If you are still unhappy with the resolution, you can further appeal by writing a petition to the NERC and submitting it to the Customer Complaints Unit by email at [email protected] or by telephone at 09 462 1414 or 09 462 1424.
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Reporting an illegal disconnection
If you are an Ikeja Electric customer and you believe you have been illegally disconnected, you have the right to make a complaint. According to the Nigerian Electricity Regulatory Commission (NERC) regulation on Connection and Disconnection Procedures for Electricity Service (CDPES), it is illegal for Ikeja Electric to disconnect customers' power supply without prior notice.
Before making a complaint, it is important to note that Ikeja Electric does have the right to disconnect your electricity in certain circumstances. However, to exercise this right, they must first give you written notice, stating the date, time, and reason for the disconnection. They are also required to inform you about the steps to take for reconnection.
If you believe you have been illegally disconnected, you can submit a complaint through the following channels:
- Complete and submit the form located on the Ikeja Electric website.
- Call their Customer Care Lines at 01-7000-250 or 01-227-2940.
- Send an email to [email protected].
- Visit their office at 3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
- Contact the NERC Forum Office in Ikeja, located at Novel House, Plot 3, Block J, Otunda Jobifele Way, Alausa CDA, Ikeja, Lagos State. You can reach them by phone at 08106807298 or by email at [email protected].
If you are unsatisfied with the resolution proposed by Ikeja Electric or the NERC Forum Office, you can further escalate your complaint by writing a petition to the NERC Customer Complaints Unit. You can submit your petition by email at [email protected] or by telephone at 09 462 1414 or 09 462 1424.
It is important to note that you must abide by and exhaust all administrative remedies as contained in the NERC Customer Complaint Handling and Procedures Regulations before resorting to any other dispute resolution.
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Faulty equipment or failure to fix it
If you are experiencing issues with faulty equipment or failure to fix it, you can file a complaint with Ikeja Electric. Ikeja Electric (IE) is licensed by the NERC to distribute electricity to parts of Lagos State, including Abule Egba, Akowonjo, Ikeja, Ikorodu, Oshodi, and Shomolu.
Firstly, it is important to note that it is not the responsibility of the electricity customer or the community to buy, replace, or repair electricity transformers, poles, or related equipment used in the supply of electricity. So, if your transformer blows up or there is a localized power outage due to transformer overload, it is not your duty to replace it, and you can file a complaint.
The first step is to complain directly to IE. You can do this by completing and submitting a form on their website, or by calling their Customer Care Lines on 01-7000-250 or 01-227-2940. You can also send your complaint via email to [email protected], or go in person to their office at 3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
If you are unsatisfied with the resolution proposed by IE or they do not respond to your complaint, you have the right to escalate the complaint to the NERC Forum Office within the coverage area of IE. The Ikeja Forum Office is located at Novel House, Plot 3, Block J, Otunda Jobifele Way, Alausa CDA, Ikeja, Lagos State. You can contact them by phone on 08106807298 or by email at [email protected].
If you are still unhappy with the resolution by the NERC Forum Office, you can further appeal by writing a petition to the NERC and submitting it to the Customer Complaints Unit by email at [email protected] or by telephone at 09 462 1414 or 09 462 1424.
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Contacting the Nigerian electricity regulation commission
If you have an issue with Ikeja Electric's service, you can make a complaint directly to them. This could be about not having a functioning meter, disputing your electricity bill, illegal disconnection of your electricity, failure to fix a faulty transformer, or other electricity-related equipment issues.
You can submit a complaint by filling out and submitting the form on their website. If the issue is urgent, or you would prefer to submit a complaint through other means, you can call their Customer Care Lines on 01-7000-250, 01-227-2940, or 0908-794-0825; or you can send your complaint via email to [email protected]. You can also go to their office at 3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos, in person to make a complaint.
If you are unsatisfied with the resolution proposed by Ikeja Electric, or they do not respond to your complaint, you have the right to escalate the complaint to the Nigerian Electricity Regulation Commission (NERC) Forum Office within the coverage area of Ikeja Electric. The Ikeja Forum Office is located at Novel House, Plot 3, Block J, Otunda Jobifele Way, Alausa CDA, Ikeja, Lagos State. You can reach them by phone on 08106807298 or by email at [email protected].
If you are still unhappy with the resolution by the NERC Forum Office, you can further appeal by writing a petition to the NERC and submitting it to the Customer Complaints Unit by email at [email protected], or by telephone at 09 462 1414 or 09 462 1424.
The NERC was formed through the EPSR Act of 2005 and inaugurated on 30 October 2007. Its primary duty is to protect the interests of consumers, issue licences to operators/investors, set and review electricity tariffs, and promote competition. The Commission's powers and duties are provided for in the EPSR Act 2005, and effectively ushered in the privatisation of electric power services in Nigeria. NERC regulates over 40 licensees in Nigeria and is divided into seven Divisions: Office of the Chairman/CEO, Engineering, Standards and Safety Division, Finance and Management Services Division, Government and Consumer Affairs Division, Legal Licensing and Enforcement Division, Market Competition and Rates Division, and the Renewable Energy/Research and Development Division.
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Using the IE WhatsApp chatbot
Ikeja Electric (IE) is licensed by the NERC to distribute electricity to parts of Lagos State. If you are unsatisfied with the service provided by IE, you have the right to make a complaint. Issues you can complain about include not having a functioning meter, disputing your electricity bill, illegal disconnection of your electricity, failure to fix a faulty transformer or other electricity-related equipment, etc.
Before making a complaint, it is important to note that IE is legally prohibited from disconnecting your electricity without first giving you written notice.
One way to make a complaint to IE is by using the IE WhatsApp chatbot. Here's how:
The IE WhatsApp chatbot offers real-time customer complaints resolution and 24-hour customer support service. It works like a regular WhatsApp platform and enables seamless two-way communication with IE through a chat interface.
To use the IE WhatsApp chatbot, first, save the dedicated WhatsApp chatbot number, 09088951626, as a contact in your phone. Then, open WhatsApp and start a new chat with this number. You can then begin typing your query or complaint, and the chatbot will respond to you in real-time.
Through the IE WhatsApp chatbot, you can get your account details, check and pay bills, confirm payments, report faults, make complaints, and request a prepaid meter. You can also check supply availability, report cases of energy theft or vandalism, request a new connection, and get answers to frequently asked questions (FAQs).
If you need further assistance, you can also speak with a Customer Care Representative via the IE WhatsApp chatbot.
In addition to the WhatsApp chatbot, there are several other ways to make a complaint to IE. These include completing and submitting a form on their website (https://www.ikejaelectric.com/contact/), calling their Customer Care Lines (01-7000-250 or 01-227-2940), sending an email to [email protected], or visiting their office at 3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
If you are unsatisfied with the resolution proposed by IE, you have the right to escalate the complaint to the NERC Forum Office or the Federal Competition and Consumer Protection Commission in Nigeria.
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Frequently asked questions
You can contact Ikeja Electric via the following:
- Head Office: 178 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
- Phone: 01-7000-250, 0908-794-0825.
- Email: [email protected].
- Website: www.ikejaelectric.com.
You can make a complaint to Ikeja Electric by completing and submitting a form on their website, calling their Customer Care Lines on 01-7000-250 or 01-227-2940, sending an email to [email protected], or visiting their office at 3 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
Some common issues that can be complained about to Ikeja Electric include not having a functioning meter, disputing electricity bills, illegal disconnection of electricity, and failure to fix faulty transformers or other electricity-related equipment.
If you are unsatisfied with the resolution provided by Ikeja Electric, you can escalate your complaint to the NERC Forum Office within the coverage area of IE. The Ikeja Forum Office can be contacted at 08106807298 or [email protected]. If you are still unhappy with the resolution, you can further appeal by writing a petition to the NERC and submitting it to the Customer Complaints Unit via email at [email protected] or telephone at 09 462 1414 or 09 462 1424.
