Molly Ayala
There are several ways to top up your electricity, depending on your provider and your preferences. Many providers allow you to top up online, by phone, or in-store. Some providers also offer apps that allow you to top up on the go, and some offer discounts and rewards for topping up.
| Characteristics | Values |
|---|---|
| Top-up methods | Phone, in-store, online |
| Top-up code retrieval | Call 0345 600 5335, select Option 1 for keypad meter top-up, then Option 2 |
| Top-up without a Keypad card | Use 19-digit premise number starting with '98269' |
| Top-up rewards | Free electricity with Keypad Reward when topping up £50 or more in a single transaction |
| Top-up discounts | 2.5% discount on standard unit rate |
| Top-up apps | Power NI app, Electric Ireland app, EDF app |
| Top-up cards | Smarter Pay As You Go top-up card, Standard Pay As You Go top-up card |
| Top-up card replacement | Fill out an online form or contact customer support |
| Top-up scheduling | Schedule recurring or automatic top-ups with Payzone |
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What You'll Learn
Topping up online
Topping up your electricity meter online is a straightforward process. It is possible to top up without registering, but registering for an online account is free, and you can top up anytime, anywhere, straight from your smartphone.
To register for an online account, you will need your keypad number, bank card details, the location of your meter, and your email address. You can then download the app, visit your online account, and log in using your username and password.
To top up, you will need to choose the amount you want to add to your meter. You may also need to give your address, and you can save these details for future top-ups. Your bank will ask you to authorise the payment, which may mean confirming the payment on your banking app or using a one-off code sent to your phone.
Once the payment is approved, you will see your top-up code. Go to your meter and press the ‘*’ button on your keypad. Enter the code, and if you make a mistake, press the ‘*’ button to delete a character. When you’ve entered the full top-up code, press the ‘#’ button to finish.
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Topping up in-store
Topping up your electricity in-store is a straightforward process. You can purchase a top-up card or voucher at a retail outlet, such as a PayPoint or Payzone location, and then use that card to add credit to your meter. This can be done by inputting the code on the card or voucher manually into your meter or by inserting the card directly into your meter, if it is a "smart" meter.
If you are a Power NI customer, you can top up in-store without your Keypad card. You will need your 19-digit premise number, which can be found on an old top-up receipt. If you don't have an old receipt, you can call Power NI, and they will provide you with your premise number.
For Electric Ireland customers with a standard Pay As You Go meter, you can buy a top-up code at any Payzone outlet and input the code manually into your Pay As You Go meter. If you have a Smarter Pay As You Go meter, you can use your Smarter Pay As You Go top-up card at any Payzone outlet, and the top-up will be automatically applied to your meter.
EDF Energy also offers top-up keys for its electricity prepayment meters. Once you put the key into your meter, you will see the credit applied.
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Topping up by phone
Topping up your electricity by phone is a straightforward process. Many energy suppliers offer 24/7 automated keypad top-up services. For example, Electric Ireland customers can call 0345 600 5335, select Option 1 for keypad meter top-up, and then Option 2 to hear their last top-up code. Power NI customers can call 03457 455 455 to obtain their 19-digit premise number, which starts with the numbers "98269". This number can be found on an old top-up receipt.
Some energy suppliers also offer the option to schedule a top-up by phone. For instance, Electric Ireland customers registered with Payzone online can schedule a top-up to recur weekly or monthly. They can also set their Smarter Pay As You Go meter to automatically top up by a certain amount when it reaches a low-balance threshold.
It is important to note that some suppliers, such as EDF Energy, caution customers about potential fraudsters posing as company representatives and selling prepayment credit on the doorstep. This is illegal, and customers risk losing money if they purchase from these sellers.
Overall, topping up electricity by phone is a convenient option offered by many energy suppliers, allowing customers to easily manage their energy usage and payments.
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Using a top-up card
- Obtain a Top-Up Card: If you are a new customer, you should have received a top-up card when you signed up for your electricity service. This card is typically provided by your energy provider and is used to add credit to your meter. If you do not have a card or have misplaced it, you can request a replacement from your energy provider.
- Find a Top-Up Location: Look for locations where you can add credit to your top-up card. These locations can include PayPoint outlets, Payzone outlets, or your energy provider's stores or offices. Some providers also offer the option to top up online or through their mobile app.
- Purchase Credit: Visit one of the designated top-up locations and purchase the desired amount of credit. You can typically choose from various denominations, and there may be minimum and maximum purchase amounts specified by your energy provider.
- Add Credit to Your Card: Depending on the location, you may be able to add credit directly to your top-up card. In some cases, you may receive a receipt or a top-up code. If you receive a code, you will need to enter this code into your electricity meter to add the credit.
- Apply Credit to Your Meter: Once you have purchased and added credit to your top-up card, it's time to apply it to your electricity meter. Insert or swipe your card into the meter, following the instructions provided by your energy provider. The meter will then update with the new credit balance.
- Review Your Balance: After topping up, you can check your updated balance by reviewing your meter display or using your energy provider's mobile app or online account. This will show you how much credit you have remaining and help you keep track of your electricity usage.
Remember to keep your top-up card safe and secure, as it is essential for adding credit to your electricity meter. Additionally, always ensure you are purchasing top-ups from authorised locations or directly from your energy provider to avoid any issues or fraud.
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Using a keypad meter
Topping up your electricity meter using a keypad meter is a straightforward process. You can top up online, by text, or in stores that show the Payzone sign. If you have a standard Pay As You Go meter, you can buy a top-up code at any Payzone outlet and input the code manually into your meter.
If you are using the Electric Ireland app, you can top up by registering and saving your details for future top-ups, or you can top up without registering. The minimum top-up is usually around £5, with increases of £1 available thereafter, and a maximum top-up of £150. You can also buy your top-up at your nearest PayPoint outlet or by calling the 24/7 automated keypad top-up service.
To top up online, log in to your online account or open the app. Log in using your username and password, and choose the amount you want to top up. You may need to give your address, and your bank will ask you to authorise the payment. This may mean confirming the payment on your banking app or using a one-off code that your bank will send in a text message.
When the payment is approved, you will see your 20-digit top-up code. Go to your meter and press the ‘*’ button on your keypad. The message 'key code' will be displayed. Enter all the digits of your top-up code into the keypad. If you make a mistake, press the ‘*’ button to delete a character. When you’ve entered the full top-up code, press the ‘#’ button to finish.
If your top-up code is being rejected, check that you have entered the full code correctly. Make sure that you have entered your code as one long number, and that the 19-digit premise number on your Keypad card matches the one on your receipt, website, or app. It should begin with ‘98269’. Also, check that you have used your own card and not a friend's or relative's, as their card won't work on your keypad meter.
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Frequently asked questions
You can top up your electricity meter online, by phone, or in stores that show the Payzone sign.
If you have a standard Pay As You Go meter, you will need a top-up code. If you have a Smarter Pay As You Go meter, you will need your Smarter Pay As You Go top-up card.
You can top up online by registering and saving your details for future top-ups, or you can top up without registering. You will need to log in to your account, enter your username and password, and choose the amount you want to top up. Your bank will then ask you to authorise the payment.
Check that you have entered the full top-up code correctly and that your keypad card matches the one on your receipt, website, or app.
