Beatrice Lang
Mike's Electric Company has been providing electrical services in various locations across the United States since the 1950s. The company offers a range of services, including electrical installation, maintenance, repairs, and emergency services for residential and commercial properties. While some customers have praised Mike's Electric for its outstanding service and professional expertise, others have shared negative experiences involving billing disputes and concerns about the quality of work. The company's commitment to customer satisfaction, skilled electricians, and attention to detail have been highlighted in positive reviews, while negative reviews have criticized issues with billing, communication, and follow-through on addressing problems.
| Characteristics | Values |
|---|---|
| Year of Establishment | 1959 |
| Founder | Mike DaSilva |
| Service Areas | Beaverton Oregon, Hillsboro Oregon, Lake Oswego Oregon, West Linn Oregon, Portland Oregon, Sherwood Oregon, Tigard Oregon, Tualatin Oregon, Wilsonville Oregon, King City Oregon, Aloha Oregon, Milwaukie Oregon, Oregon City Oregon, Woodstock |
| Services | Electrical installation, routine maintenance, repairs, troubleshooting, wiring, emergency services, lighting options, installation of smart home controls and monitors, installation of Trane Air Conditioning, Furnaces, and Heat Pumps, installation of Electrical Vehicle Charging Stations |
| Team Members | Brad, Doug, Amanda, Michael, Kim, Rob, Allyson, Marley |
| Billing Policies | Time of apprentice electricians added to the invoice only if they are assisting |
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What You'll Learn
Customer satisfaction
Mike's Electric Company has been providing electrical services in various locations across the United States since the 1950s. The company's commitment to customer satisfaction is evident in its long history of operation and the positive testimonials from its clients.
Customer reviews highlight the company's strengths in several key areas, including timeliness, efficiency, expertise, and customer care. Many customers have praised the company for its prompt service and efficient solutions, ensuring that electrical issues are resolved swiftly and with minimal disruption to daily routines or business operations.
The electricians from Mike's Electric are often described as knowledgeable, experienced, and skilled. They are known for their diagnostic abilities and efficient problem-solving skills. The company's electricians arrive prepared with the necessary parts, minimising the need for extra charges or multiple visits. Their attention to detail and commitment to safety are also commended, ensuring that all electrical work is completed to the highest standards and in compliance with applicable codes.
In addition to technical proficiency, Mike's Electric also excels in customer care. The company's staff, from the office personnel to the field technicians, are consistently described as courteous, polite, and professional. They take the time to listen to their customers' needs, address their concerns, and provide clear and transparent communication throughout the service process. The company prioritises customer satisfaction and strives to build trusting relationships, treating their customers like family.
While the majority of reviews reflect positive experiences, there are a few instances of negative feedback. Some customers have expressed concerns about issues such as billing discrepancies, responsiveness, and the quality of work. However, it is important to note that the company has actively responded to these complaints, addressing the concerns and defending their reputation.
Overall, Mike's Electric Company demonstrates a strong commitment to customer satisfaction through its reliable services, skilled technicians, and attentive customer care. Their long-standing presence in the industry and the positive testimonials from satisfied customers reflect their dedication to meeting and exceeding client expectations.
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Employee expertise
Mike's Electric Company has been providing electrical services to its community for several decades. The company's longevity and positive reviews from customers are a testament to the expertise and professionalism of its employees.
The company's founder, owner, and operator, Mike DaSilva, has built a strong reputation for his business by consistently delivering outstanding equipment, perfect installations, and attentive service. Mike's commitment to customer satisfaction is evident in his promise to provide free estimates and high-quality craftsmanship at affordable rates.
The employees of Mike's Electric Company are licensed professionals with extensive knowledge and experience in the electrical field. The company's service team consists of Oregon Licensed Journeymen Electricians who have completed 576 hours of classroom education and 8,000 hours of on-the-job training. These electricians are carefully selected to ensure that customers receive highly skilled and professional services.
One of the key employees at Mike's Electric Company is Brad, who started as a Level I Apprentice over a decade ago and has since become a Journeyman Electrician and one of Mike's Signing Supervisors. Brad manages electrical and shop staff, ensuring that all projects are executed effectively and in compliance with electrical codes. Another vital team member is Doug, who has been with the company since 2001 and has over 30 years of industry experience. Doug works closely with customers to find the best solutions for their electrical needs, leveraging his expertise in construction and electrical codes.
In addition to its skilled electricians, Mike's Electric Company has a dedicated team that handles various aspects of the business. Amanda, the Scheduling Service Manager, oversees the day-to-day job operations, including scheduling work orders, pulling permits, and coordinating service inspections. Michael, the Inside Estimator, prepares cost estimates for projects and manages the company's IT systems and software. Kim, the Service Scheduling Coordinator, maintains job data, manages bids and work orders, and assists customers from initial contact to job completion.
The company also has a Finance Director, Allyson, who oversees financial operations and creates operating budgets and financial reports. Rob, the Creative Director, handles marketing, advertising, website design, and other creative projects to ensure the company's branding reflects its high-quality services.
The employees of Mike's Electric Company are committed to delivering exceptional service, ensuring that electrical jobs are done right, on time, and up to code. Their expertise spans from electrical installation and maintenance to repairs, troubleshooting, wiring, and emergency services for residential and commercial clients.
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Service areas
Mike's Electric Company has several locations across the United States.
Oregon
Mike's Electric has been serving Portland, Oregon, and the surrounding areas since 1959. The company provides electrical support to the entire Portland Metro area, including Beaverton, Hillsboro, Lake Oswego, West Linn, Sherwood, Tigard, Tualatin, Wilsonville, King City, Aloha, Milwaukie, and Oregon City.
California
Mike's Electric Company in Pasadena, California, has been serving the community since 1983. The company provides electrical contractor services for residential and commercial electrical issues. They also have a location in Long Beach, California, where they offer commercial and residential electrical services.
Ohio
Mike's Electric Co. in Hiram, Ohio, is a small, family-owned business that has been operating for over 25 years. They offer electrical contractor services for residential and commercial projects.
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Billing policies
Mike's Electric has been serving Portland since 1959, providing both commercial and residential electric support throughout the Portland Metro area. The company has a strong focus on customer service and ensures that all work is completed safely, on time, and complies with all relevant electrical codes.
Mike's Electric handles all online payments securely through Authorize.net. Customers can pay their invoices by clicking the "Pay Your Invoice" button on the company's website. The company encourages customers to reach out with any questions or concerns about their bills.
The company's FAQ page provides some additional insight into its billing policies. For example, it clarifies that the municipality charge for a permit is included in the customer's bill, and in most cases, the inspection fee is also included in this charge.
In terms of labour costs, Mike's Electric sometimes employs Licensed Apprentice Electricians to assist their journeymen. The presence of an apprentice can actually reduce the total labour cost for the customer, as apprentices are able to help complete the job more quickly and efficiently.
While the company does not explicitly mention billing cycles or payment methods, customer reviews indicate that the company provides clear and accurate quotes for its services. One customer mentioned that the job was "completed quickly and at the price quoted when making the appointment."
Overall, Mike's Electric appears to have transparent and customer-friendly billing policies, with a willingness to address any questions or concerns that customers may have regarding their bills.
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Warning signs of electrical problems
Electrical problems can be dangerous and even life-threatening, so it's important to be vigilant and address any issues as soon as they arise. Here are some warning signs of electrical problems to watch out for:
Flickering or dimming lights
Flickering or dimming lights can be a sign of faulty wiring or a loose electrical connection. If the lights dim when using multiple appliances, this could indicate that your home's wiring requires a professional upgrade. It's worth noting that light fixtures typically draw a small amount of power, so the issue is likely with energy-intensive appliances wired to the same circuit.
Burning smell or odd odours
A burning smell or odd odour coming from an outlet or electrical panel is a warning sign that something is amiss. Turn off and unplug anything connected to the outlet and call an electrician to inspect the issue. Burning smells indicate that fire damage may have already started, so it's crucial to address this problem immediately.
Frequently blown fuses or tripped breakers
While circuit breakers and fuses are designed to fail as a safety measure to prevent overloading, repeatedly blowing the same fuse or tripping a breaker could indicate an overloaded circuit. Consult a professional to discuss upgrading the circuit or adding a new line.
Buzzing sounds
Electricity should not produce any sound when functioning properly. Buzzing noises can be caused by loose prongs, outlets, or fraying wires, which can lead to electrical jumping and potential fire hazards. If you encounter buzzing at an outlet, stop using it and contact an electrician.
Heat at an outlet
While it's normal for some switch cover plates, such as dimmer switches, to get warm to the touch, outlets themselves should never get hot. If you notice heat at an outlet, unplug any cords and refrain from using it until the issue is addressed. Excessive heat can lead to damaged cables and insulation melting, creating a safety hazard.
Outdated or damaged wiring
Outdated or damaged wiring is a serious concern and can lead to electrical fires. Homes with aluminium wiring, commonly found in the 1970s, are at a higher risk of fire damage. If you suspect outdated or damaged wiring, contact a licensed electrician to discuss options for rewiring or upgrades.
Rodent activity near wiring
Rats and mice often chew through electrical wiring, exposing the wires and creating a potential shock or fire hazard. If you see any signs of rodent activity near your home's wiring, inspect for damage and take steps to prevent further issues.
Shocks from appliances
Receiving a shock when plugging in an appliance or touching a metal object connected to your home's mechanical system indicates improper grounding of your electrical system. This can be a significant safety hazard and should be addressed by a professional.
Dead outlets
Dead outlets are a common problem, especially in older homes or wiring systems. However, it's important to exercise caution as the outlet may still be live but not functioning correctly, posing a risk of electric shock or injury. Consult an electrician to safely address this issue.
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Frequently asked questions
Mike's Electric has been serving the community since 1959.
Mike's Electric Company provides both commercial and residential electric support. They offer a wide range of services, including electrical installation, routine maintenance, repairs, troubleshooting, wiring, and emergency services. They also sell, install and service Trane Air Conditioning, Furnaces, and Heat Pumps.
The electricians at Mike's Electric are licensed professionals with years of knowledgeable experience. They have completed extensive classroom training and on-the-job training. Apprentice electricians work under the supervision of journeyman electricians.
To schedule a service, customers can contact Mike's Electric via phone or their website. The Scheduling Service Manager, Amanda, works directly with customers to schedule work orders, pull permits, and coordinate service inspections.
Mike's Electric serves various areas, including Beaverton, Hillsboro, Lake Oswego, West Linn, Portland, and Sherwood. They are based in Oregon and have a presence in Pasadena, California, and Woodstock.
