Molly Ayala
Hawaiian Electric offers a range of payment options for its customers, including special payment arrangement plans for those facing financial difficulties. The company also provides a free one-time payment service from bank accounts through its Online Customer Service Center. Additionally, Hawaiian Electric has introduced a 12-month payment plan to avoid disconnection for customers with past due balances. Customers can also pay their bills online or in person at various retailers, although convenience fees may apply for certain payment methods. The company also offers a Continuous Service Program to maintain electric service between tenants and provides assistance for those requiring additional time or facing emergency situations.
| Characteristics | Values |
|---|---|
| Avoiding the $200 deposit | Establish credit with the company |
| Payment methods | Online Customer Service Center, Paymentus, Western Union, PayPal mobile app, Hawaiian Electric Mobile App, Venmo, Apple Pay, Google Pay, Amazon Pay |
| Transaction fees | $3.25 convenience fee for residential customers, $45 for commercial customers |
| Payment plans | 12-month payment plan, 18-month payment plan |
| Payment arrangement | Pay the total balance over several billings |
| Payment assistance | Low-Income Home Energy Assistance Program, Business Development and Support Division’s resource page, Small Business Administration's Restaurant Revitalization Fund |
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Payment plans
Customers who are unable to pay their Hawaiian Electric bills can opt for payment plans to avoid disconnection. The company has announced that it will auto-enroll past-due accounts in a 12-month payment plan. This affects about 3% of Hawaiian Electric's residential and smaller commercial customers who meet the threshold for disconnection and who have not contacted the company about their past due balance.
Customers with past-due balances can visit the official website of Hawaiian Electric to see payment plan options, including an 18-month plan for residential customers, and submit a request. The payment arrangement request form and an informational flyer are available in eight languages on the website.
The total amount due is calculated by dividing the past-due amount by the number of months in the payment plan and adding it to the current monthly charge. For example, if a customer owes $1200 and is enrolled in a 12-month payment plan, they would need to pay an additional $100 per month ($1200 divided by 12) on top of their current monthly charge.
Customers facing financial hardship due to the COVID-19 pandemic are encouraged to seek assistance from government and nonprofit agencies. Hawaiian Electric works with many of these agencies, and information about available resources can be found on their website.
Additionally, eligible customers may apply for energy credit from the Low-Income Home Energy Assistance Program (LIHEAP). Information about LIHEAP and the application process can be found on the Hawaiian Electric website.
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Nonprofit assistance
Hawaiian Electric Company, Inc. (HECO) is dedicated to its community and has a long tradition of contributing with dollars, time, and talent. The company encourages corporate citizenship and employee volunteerism. Every month, employees provide manpower to dozens of nonprofits throughout the state. HECO's corporate giving philosophy gives priority to projects that help families, promote education, and protect the environment.
HECO also offers special payment arrangement plans for those facing financial challenges. The current total balance due will be paid over the next several billings. In addition to the monthly installment, new energy charges will be incurred, which must be paid by the stated due date for the duration of the special payment arrangement plan.
Additionally, HECO customers who are having difficulty paying their electric bill may qualify for assistance from several nonprofit agencies. The Hawaii Emergency Laulima Partnership (H.E.L.P.) Program, administered by Maui Economic Opportunity Inc. (MEO), offers $500 to $1,250 per household, up to three times, to assist with utilities, mortgage, rent, insurance, or childcare. Applicants who meet income requirements may also be eligible for up to $1,000 in LIHEAP COVID-19 Disaster Energy Crisis Intervention Assistance. Visit the websites of Honolulu Community Action Program (HCAP), Maui Economic Opportunity (MEO), or Hawaii County Economic Opportunity Council (HCEOC) for more information.
Furthermore, Hawaiian Electric provides energy solutions to help customers use electricity safely and efficiently to get the most value for their money. They offer energy-saving tips and demonstrate how to read your bill. Hawaiian Electric also offers rebates for switching to more energy-efficient appliances, which can help reduce your monthly electric bills.
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Online payment
Hawaiian Electric offers several ways to pay your bill online. You can pay using the Hawaiian Electric Mobile App, which allows you to view your bill, update payment settings, start/stop/move service, and make a payment. You can also pay through the Online Customer Service Center, which requires you to set up an online account. Here are the steps to set up an online account:
- Go to the Online Customer Service Center registration page.
- If you are on the login page, click on the "Register for Online Access" button.
- Enter your 12-digit electric account number and zip code.
- Read and agree to the legal notice and terms of use.
- Verify your account by entering the last four digits of your social security number.
Once you have set up your online account, you can log in to the Online Customer Service Center to make a one-time payment. This service is free and allows you to pay your bill electronically, eliminating paper bills. You can use your checking, savings, or money market account, or your MasterCard, Visa, Discover, AMEX, or ATM or Debit Card (with a STAR, PULSE, or NYCE logo). You can also use PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. Please note that a convenience fee of $3.25 and a minimum payment of $0.01 will apply for residential customers, while commercial customers will be charged a convenience fee of $45.00 with the same minimum payment.
Additionally, Hawaiian Electric offers special payment arrangement plans for those facing financial challenges. With this plan, you can pay the current total balance due over several billings. You can also sign up for Automatic Bill Payment, where your bank will automatically deduct the amount from your chosen account each month.
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Paperless billing
Hawaiian Electric offers paperless billing to its customers. Paperless billing is a convenient way to receive your bill electronically and save time by eliminating the need for paper, printing, and delivery. It also helps the environment.
To sign up for paperless billing, you need to set up an online account with Hawaiian Electric, which takes about five minutes. Here's a step-by-step guide:
- Locate your 12-digit account number, which is printed on the top, center of your electric bill.
- Go to the Online Customer Service Center registration page.
- If you are on the login page, click on the "Register for Online Access" button.
- Enter your electric account number and zip code.
- Read and agree to the legal notice and terms of use.
- Verify your account by entering the last four digits of your social security number.
- On the next page, under Bill Notification, select "Paperless bill" for your email address.
Once you have signed up for paperless billing, you can decide how to make payments without mailing a check every month. Hawaiian Electric offers several options for electronic payment, including:
- One-Time Payment Service: You can pay your bill online for free using your bank account or credit union account. Please allow 3 to 5 business days for payment to be posted to your account. No sign-up is necessary.
- Paymentus: You can pay your electric bill using your checking, savings, or money market account, or your MasterCard, Visa, Discover, AMEX, or ATM or Debit Card with a STAR, PULSE, or NYCE logo. You can also use digital payment methods such as PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay.
- PayPal Mobile App: For a limited time, the Paymentus transaction fee is waived when you pay through the PayPal mobile app. Please allow up to 3 business days for your account to be credited.
- Automatic Bill Payment: You can set up automatic bill payment, where your bank, savings and loan, or credit union will pay your electric bill automatically each month by deducting it from any account you choose. This service is free.
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Avoiding fees
Hawaiian Electric offers a variety of ways to avoid fees, including late payment fees and security deposits.
Firstly, if you are facing financial hardship, Hawaiian Electric offers special payment arrangement plans. This allows you to pay the current balance over several billings. You can also request a 12-month or 18-month payment plan to avoid disconnection. These options are available to customers facing financial challenges, especially those impacted by the COVID-19 pandemic.
To avoid the $20 service establishment fee, you can use the free one-time payment service from your bank account through the Online Customer Service Center. This will also help you eliminate paper bills.
Additionally, you can avoid the $3.25 convenience fee by paying your bill through the PayPal mobile app, as Hawaiian Electric has waived the Paymentus transaction fee for a limited time.
If you are required to pay a security deposit, you can avoid this fee by establishing credit with the company.
Lastly, to avoid late payment fees, ensure that you pay your bill by the due date. You can also take advantage of the Continuous Service Program to continue electric service between tenants and avoid any disruptions or fees associated with stopping and starting service.
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Frequently asked questions
You can avoid paying the $200 deposit by establishing credit with the company. The deposit is required if you have not established credit with them.
You can establish credit with Hawaiian Electric by paying your bills on time. After 12 months of prompt payments, the deposit, plus an accrued interest rate of 6%, is credited to your contract account.
Yes, Hawaiian Electric offers special payment arrangement plans for those facing financial challenges. You can pay your current total balance over the next several billings. You can also apply for energy credit from the Low-Income Home Energy Assistance Program.
