Beatrice Lang
Checking your electricity balance via SMS is a convenient way to stay on top of your usage and payments. Many electricity providers now offer this service, allowing customers to access their account balance and bill due dates through a simple text message. This guide will outline the steps to check your electricity balance via SMS and explore other methods available for those who prefer alternative options. Whether you're checking your balance via SMS, email, or online platforms, staying informed about your electricity usage has never been easier.
| Characteristics | Values |
|---|---|
| Electricity provider | Kenya Power and Lighting Company (KPLC) |
| Electricity provider's website | kplc.co.ke |
| Email address to send the query | [email protected] |
| Number to send the SMS to | 95551 |
| Format of the SMS | BILL [space] [first part of the account number] |
| Example of the SMS | BILL 123456 |
| Cost of the SMS | Ksh5 above the normal SMS rates |
| Other ways to check the balance | USSD, online portal, mobile app, email |
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What You'll Learn
Steps to check your KPLC bill balance via SMS
The Kenya Power and Lighting Company (KPLC) has introduced a self-service module that allows customers to check their KPLC bill balance via SMS, USSD, email, or online portal. Here are the steps to check your KPLC bill balance via SMS:
- Open your phone's messaging app and create a new message.
- Set the message recipient as 95551.
- In the message field, enter the first digits of your account number. For example, if your account number is 562897-01, enter only 562897, excluding the last two digits.
- Send the message and wait for an automatic reply with your account balance details.
Additional Information:
- The SMS service is charged at Ksh 5.
- You can also check your KPLC bill balance using the KPLC prepaid meter number via the Kenya Power prepaid paybill number 888880.
- For postpaid services, you can use the pay bill number 888888 and enter your account number to complete the transaction.
- Alternatively, you can use the 977# USSD code to query your power bill. This service is available for all mobile phone users.
- The mypower app is also available for download on Android and iOS devices, allowing you to manage your power connection and bills more conveniently.
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How to check your electricity bill balance via email
Checking your electricity bill balance via email is a convenient way to keep track of your electricity usage and payments. While the process may vary slightly depending on your electricity provider, here is a general guide on how to check your electricity bill balance via email:
Step 1: Log in to Your Email Account
Start by opening your preferred email service provider and logging into your account. This can be any major email platform, such as Gmail, Outlook, or Yahoo Mail. Make sure you have a stable internet connection to ensure a smooth process.
Step 2: Compose a New Email
Once you are logged in, click on the "Compose" or "Create" button to start a new email. This is where you will draft your request for your electricity bill information.
Step 3: Enter the Email Address of the Electricity Provider
In the "To" field of the email, carefully enter the email address of the customer service department of your electricity provider. For example, for KPLC in Kenya, the email address is [email protected] or [email protected], as mentioned in some sources. Please refer to your electricity provider's website or contact their customer support to obtain their designated email address for bill inquiries.
Step 4: Provide Your Account Information
In the subject line of the email, enter the first part of your electricity account number. For instance, if your account number is 879833-04, simply input 879833. You may also include your full account number in the body of the email for further clarity.
Step 5: Send the Email and Await a Response
After composing the email, click the "Send" button to transmit your request. Depending on the provider, you should receive an automatic reply within 24 hours or during business days. The response will include your account balance details, payment due date, and other relevant information.
It is important to note that you may also have the option to check your electricity bill balance online through your provider's website or mobile app. Additionally, some providers offer SMS services for quick inquiries. Remember to refer to your electricity provider's specific instructions and available methods for checking your bill balance via email or other electronic means.
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How to check your electricity balance using the online portal
Checking your electricity bill balance online is a straightforward process. There are two main ways to do this: by visiting the official website of your electricity board or by using an app or website such as Paytm.
Using the official website of your electricity supplier, you will need to log in to their online portal. You will likely need your Customer Identification Number (CID) to access and view your bill. This number can be found on any of your previous bills.
If you choose to use a third-party app or website, such as Paytm, you will still need your CID to log in and view your bill. You can refer to a sample bill on Paytm or check any of your previous bills to locate this number.
Once you have located your CID, simply enter it into the required field on the website or app, and you will be able to access your account and view your electricity bill balance. This method allows you to easily manage your electricity bills and gain an understanding of your energy usage and financial obligations without having to wait for your monthly bill to arrive by mail.
Some electricity suppliers also offer additional online services, such as scheduling your next bill payment and receiving notifications when your bill is due. You can also pay your bill online through net banking with banks such as Citibank, HDFC Bank, and State Bank of India, or via payment gateways such as BillDesk, Google Pay, and PhonePe. These platforms often incorporate security measures such as unique usernames, strong passwords, and encryption to ensure the safety of your data.
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How to check your electricity balance via the mobile app
There are several mobile applications that allow you to check your electricity balance. The availability and functionality of these apps vary depending on your location and electricity provider. Here is a guide on how to use some of the more popular apps:
Paytm
The Paytm app can be used to check your electricity bill and make payments. First, open the app and go to the electricity bill payment page. Select your state and click on the 'electricity board'. Next, fill out the form on the left side of the screen and click 'View Sample Bill' to find your customer identification number. Once you have located your customer identification number on a previous bill, enter it into the app and click 'Proceed' to view your bill.
Google Pay, PhonePe, and Other Payment Apps
Popular payment apps like Google Pay and PhonePe can also be used to check your electricity bill. Open the app and select the 'Electricity' or 'Utility' option. Then, choose your electricity board, enter your consumer number or customer ID, and view your bill amount. You can also make payments through these apps.
Snap Energy Latino
The Snap Energy Latino app is available for download on iOS and Android devices. However, it appears to be limited to customers with a Texas address for service and a Smart Meter. With the Snap Energy Latino app, you can view the remaining days and kWh on your account, check your usage history and trends, locate your balance, and make payments. You can also receive notifications when your account balance is low or a payment is due, and access account and plan details.
Electricity Bill Check
The Electricity Bill Check app is available on Google Play and offers a convenient way to check your monthly electricity bills online for free. Simply enter your reference number and submit to access a detailed soft copy of your current month's electricity bill. With this app, you can also print and save your electricity bill and access payment receipts.
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How to check your electricity balance via USSD code
Checking your electricity balance via USSD code is a straightforward process that can be completed in just a few steps. Here's a guide on how to do it:
First, it's important to understand what USSD codes are and how they work. USSD stands for Unstructured Supplementary Service Data, and it allows you to interact with your service provider through simple text-based commands. Unlike SMS, USSD provides real-time responses, making it ideal for transactions like checking your electricity balance.
To check your electricity balance via USSD code, follow these steps:
- Open your phone's dialler: Access the dialler on your mobile phone, just as you would when making a regular call.
- Enter the USSD Code: Dial the specific USSD code provided by your electricity supplier. Common codes include Eskom's *130*1*YOUR_ACCOUNT_NUMBER*AMOUNT# and City Power's *120*5555#. However, different electricity providers may have different codes, so it's important to check with your supplier.
- Follow the Prompts: After dialling the USSD code, you will receive a series of prompts on your screen. Enter the requested details, such as your meter number or account number.
- Review and Confirm: Before confirming your transaction, carefully review the details to ensure they are correct.
- Receive Confirmation: Once your transaction is confirmed, you will receive a confirmation message with your new token or reference number. This confirmation message may also include your electricity balance details.
- Enter the Token: If applicable, input the received token or reference number into your prepaid meter to activate your electricity.
It's important to note that different electricity providers may have slightly different processes for using USSD codes. Additionally, different prepaid meters may have distinct codes for checking balances. Always refer to your electricity provider's instructions and ensure you know the appropriate code for your meter. Checking your electricity balance via USSD code offers convenience and real-time access to your energy consumption information.
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Frequently asked questions
There are a few different ways to check your electricity balance via SMS depending on your provider. For KPLC, open your phone's messaging app and type the first part of your KPLC account number (e.g. BILL 12345678). Send the message to 95551. For PLN, type PLN (space) ON (space) customer ID number and send to 8123.
For KPLC, open your email application and compose a new email. In the 'To' field, enter [email protected]. In the subject line, enter the first part of your KPLC account number. For PLN, enter PLN's email address ([email protected]) as the recipient. In the subject line, write "Check Electricity Bill". In the body of the email, include your full name, customer ID or meter number, and home address.
For KPLC, visit the Kenya Power Company online portal and enter the first part of your account number in the box written under the account name. Then click submit. For PLN, visit the website service.pln.co.id. On the More Info menu, select Electricity Bill/Token Purchase Information. Register by filling in the requested information. After receiving the activation email, click the link.
