Molly Ayala
If the metal electric point on your Fitbit is broken, you may be able to fix it yourself. One solution is to use a soldering iron to fix the contacts. However, this may not always work, and you may need to replace the Fitbit. If your Fitbit is still under warranty, you can return it and get a replacement. If not, you can try contacting Fitbit's customer support team, or look for third-party replacement parts online. You can also try cleaning the contacts with a toothbrush and cotton and rubbing alcohol.
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What You'll Learn
Clean the contacts with a toothbrush and cotton buds soaked in rubbing alcohol
If your Fitbit is having trouble charging, it could be due to dirty contacts. Here is a detailed guide on how to clean the contacts with a toothbrush and cotton buds soaked in rubbing alcohol:
Firstly, remove the tracker from the band. You can do this by gently pushing the tracker out from behind or undoing the band clasp, depending on your Fitbit model. Next, use a dry toothbrush to brush away any loose debris and tough stains. Make sure to use a soft-bristled toothbrush so as not to damage the band's fibres.
Now, dip a cotton bud in some rubbing alcohol. You can find rubbing alcohol at any general store or drugstore. Carefully wipe the contacts with the cotton bud, making sure not to use too much alcohol as it could damage the tracker. Also, be sure to use a cotton bud or toothbrush, rather than a metal scrubber, so you don't scrape the tracker's plating.
Finally, dry the contacts with a microfiber cloth, making sure to remove all leftover moisture. Once dry, you can return the tracker to the band.
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Try soldering the charging plate with a fine-point soldering iron
If you are experiencing issues with charging your Fitbit due to worn-out charging plates, you can try to solder the charging plate with a fine-point soldering iron. This method has been attempted by some users who own the Fitbit Ionic model.
Firstly, you will need to identify the issue by examining the charging contact plates. Over time, there may be tiny holes in the middle of each contact, which can make it difficult to charge your Fitbit. Once the holes are large enough, it becomes challenging to establish an electrical connection, and the Fitbit will no longer charge.
To address this issue, you can use a fine-point soldering iron to apply a tiny amount of solder directly to the middle of the contact where the plating has worn out. It may take a few attempts to successfully apply the solder, and it is important to be cautious as incorrect soldering can render your Fitbit dysfunctional. Ensure that you follow proper soldering techniques and take the necessary precautions.
Before attempting any repairs, it is recommended to consult the official Fitbit Support Team or seek advice from professionals with experience in repairing electronic devices. Additionally, consider checking if your device is still under warranty, as Fitbit may offer a replacement if the issue is covered.
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Replace the metal trim using super glue
To replace the metal trim of your Fitbit using super glue, you will first need to remove the old trim. This can be done by dissolving the glue in acetone, or with other household cleaners such as WD-40, hydrogen peroxide, lighter fluid, or rubbing alcohol. Natural options include white vinegar, baking soda, or baking soda and coconut oil. If you are unable to soak the trim, you can sand it away with fine-grit sandpaper or a nail file.
Once the old trim has been removed, clean the surface of the Fitbit to ensure it is free from any dust, dirt, or grease. This will ensure a strong bond between the new trim and the device. Choose a super glue that is suitable for metal-to-metal repairs, providing strong and long-lasting repairs. Bostik Super Glues, for example, are ideal for repairing metal objects and can be used on most materials.
Apply a small amount of super glue to the base of the Fitbit where the new trim will be attached. You can use the fine-tip nozzle to control the quantity and placement of the glue. Gently press the new metal trim into place and hold it for a minute to allow the glue to set and create an ultra-strong, long-lasting bond.
If you get super glue on your skin, you can use cooking oils such as olive oil to loosen the glue's hold. Simply apply some oil to the area and wait for the glue to become pliable, then use a spatula or scraper to lift it away. Wash the oily residue away with hot water.
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Request a replacement under warranty
If your Fitbit is under warranty and you are experiencing issues, you can request a replacement. To do this, you must first obtain a return authorization by contacting Fitbit Customer Support and providing your name, contact information, and serial number. It is also your responsibility to back up your device before sending it for replacement, as data may be lost or reformatted during the process.
If your Fitbit is still within its warranty period, Fitbit will either repair the product at no charge or replace it with a new or refurbished product. The replacement product will be warranted for the remainder of the original warranty period or 30 days, whichever is longer.
It is important to note that accidental damage is not covered under the warranty, and shipping and handling charges may apply. Additionally, Fitbit may require proof of purchase details before providing warranty service.
In some cases, Fitbit may replace your device with a refurbished product of an equivalent type, rather than repairing it. This is because Fitbit devices include complex integrated components that may not be repairable outside of factory conditions, and repair facilities or spare parts may not be available in your region.
The process of requesting a replacement under warranty can take some time. One user reported that it took over six weeks to receive a replacement device, and there may be issues with the replacement, such as missing wristbands.
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Use a different charging cable
If your Fitbit is not charging due to a metal electric point issue, you may want to try using a different charging cable. It is important to use the charging cable that came with your Fitbit device. The charging cable should be plugged into a USB port on your computer, a safety-certified USB wall charger, or another safety-certified, low-energy power source.
For the Fitbit Charge 2, clip your device to the charging cable, ensuring that the cable is plugged into a USB port on your computer. Then, press and hold the side button on your tracker for four seconds. You will see the Fitbit logo, and your tracker will restart. Finally, unplug your tracker from the cable.
For the Fitbit Charge and Charge HR, plug your device into the charging cable, ensuring that the cable is plugged into a USB port on your computer. Press and hold the side button for 10-12 seconds. You will see the Fitbit logo and a version number on your tracker's screen. Let go of the button and unplug your device from the cable.
For the Fitbit Flex 2, plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Press the tracker into the charging cable, ensuring that the pins on the tracker are aligned with the pins on the charging dock.
For the Fitbit Surge, press and hold the left and bottom right buttons (Home and Select) for 10-15 seconds. The screen will flash and start to dim, at which point you can let go of the buttons. After the screen turns off, wait 10 seconds, then press the left button (Home) to turn your device back on.
For the Fitbit One, plug your charging cable into your computer, then plug the One into the cable, ensuring that the gold contacts on your tracker align with the charger pins. Hold down your Fitbit One’s button for 10-12 seconds. Remove your tracker from the charging cable, then press the button until the screen turns on.
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Frequently asked questions
If your Fitbit is under warranty, you can return it to Fitbit for a replacement. If not, you can try to glue the metal trim back on, but be aware that the metal bits perform a function, and if not done right, your Fitbit may not work.
If your Fitbit is under warranty, Fitbit Customer Support will probably replace it. If not, you can try cleaning the contacts with a toothbrush and some rubbing alcohol.
You can buy replacement bands on Amazon or eBay for $5-12. You can also try gluing the band with Loctite 406 cyanacrolate (crazy glue) with Loctite 770 primer applied to the rubber.
