Beatrice Lang
Landis+Gyr offers prepayment solutions for electricity meters, which are widely used in the City of Tshwane, South Africa. The Landis+Gyr prepaid electricity meters are part of the city's migration to the Standard Transfer Specification (STS), which requires customers to upgrade their meters to continue loading electricity tokens. The upgrade process involves receiving and entering three key tokens, and the specific steps to load electricity may vary depending on the meter model and region.
How to Load Electricity on Landis+Gyr
| Characteristics | Values |
|---|---|
| Type of meter | Landis+Gyr keypad Prepayment |
| Meter type | Single phase, 80A STS keypad prepayment meter |
| Housing | Compact British Standard (BS) housing |
| Installation | Suitable for new installations and retrofitting of existing electromechanical or electronic watt-hour meters |
| Location | Installed inside the home for new installations |
| Display | Easy-to-read language-independent Liquid Crystal Display (LCD) |
| Information access | Wide range of information accessible by pressing the information button on the keypad and entering the number of the register |
| Configuration | Stand-alone or split prepayment meter in a BS housing |
| Token identity rollover deadline | 24 November 2024 |
| Tokens required for upgrade | Three tokens |
| Keypad display for successful upgrade | r2: t2 |
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What You'll Learn
Landis+Gyr Keypad Prepayment
The Landis+Gyr keypad Prepayment solution consists of a range of non-AMI keypad prepayment meters and their respective customer interface units. The Landis+Gyr meter can be installed inside the home, making it accessible for the consumer to enter a credit token. The meter has an easy-to-read language-independent Liquid Crystal Display (LCD) and offers a wide range of information, which can be accessed by pressing the information button on the keypad and entering the number of the register.
To load electricity on a Landis+Gyr meter, you will need to purchase electricity tokens and enter them into the meter. You can buy these tokens from vendors or retailers authorised by your local electricity provider. Once you have a token, simply enter the number into your meter's keypad, and the credit will be added to your account.
It is important to note that there may be specific procedures or requirements for loading electricity, depending on your region or electricity provider. For example, in the City of Tshwane, prepaid electricity meter customers were required to migrate their meters in line with the Standard Transfer Specification (STS) by 24 November 2024. Failure to meet this deadline would result in the inability to load electricity tokens.
Additionally, if you have tampered with your meter to illegally connect electricity, you must report this to the nearest customer care office. A payment arrangement can be made for any outstanding debt, and a tamper fee will be applied depending on the type of connection.
Overall, the Landis+Gyr keypad Prepayment system offers a convenient and accessible way to manage your electricity usage and payments. By following the simple steps of purchasing tokens and entering them into the meter's keypad, you can easily maintain your electricity supply.
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Landis+Gyr meter installation
For new installations, the meter can be installed inside the home, providing convenient access for the consumer to enter credit tokens. The meter features an easy-to-read language-independent Liquid Crystal Display (LCD) and a user-friendly keypad. By pressing the information button and entering the register number, customers can access a wide range of information.
The installation process involves connecting the meter to the electrical supply and configuring the settings according to the specific requirements. The meter is typically installed in a compact British Standard (BS) housing, ensuring a neat and secure fit. It can be set up as a stand-alone or split prepayment meter, offering flexibility based on the customer's needs.
During the installation, it is crucial to follow safety protocols and ensure that all connections are secure and properly insulated. The meter should be mounted securely and firmly to prevent any potential damage or disruption. Once the installation is complete, testing and verification should be conducted to ensure the meter's accuracy and proper functioning.
Overall, the Landis+Gyr meter installation is a relatively simple process when performed by qualified personnel, providing customers with an accessible and user-friendly way to manage their electricity consumption and payments.
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Upgrading your Landis+Gyr meter
If you're looking to upgrade your Landis+Gyr meter, there are a few things you should know and some steps you can take to ensure a smooth process. Firstly, it's important to understand the context behind the upgrade. By November 24, 2024, all prepaid meters in South Africa will need to be recoded due to the expiration of the current Token Identifier (TID) code. This means that any Standard Transfer Specification (STS)-compliant meters will stop accepting credit tokens. This project is known as the Key Revision Number (KRN) rollover and it requires your action as a prepaid meter user.
To check if your Landis+Gyr meter needs to be upgraded, you can follow these steps:
- Punch the following code into your prepaid meter: 1844 6744 0738 4377 2416, and then press Enter.
- If the display shows "rEu 2", your meter has already been upgraded. If it shows 1, you need to upgrade.
- If you get a response of 1.2 instead of 1 or 2, it means your meter is still on KRN1 and needs to be updated.
- To specifically check if your meter has been recoded to KRN 2, enter the same code again. If the meter displays 2, it has been recoded. If it displays 1, you will need to update your details through the Eskom Chatbot.
Once you've confirmed that your meter needs to be upgraded, you can follow the guided steps provided by your local electricity provider to recode your meter. This is typically done by entering a series of 20-digit codes, with the first two being key change tokens and the third being a top-up token.
Additionally, Landis+Gyr offers advanced metering platforms like meterPoint, which provide tokenless prepayment metering. This system offers features such as an energy monitor, low credit warnings, emergency credit, and customer databases.
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Loading electricity tokens
Firstly, it's important to note that if you have tampered with your meter in any way, you must report this to your nearest customer care office. Technicians are currently visiting households that have not upgraded their meters, and fines will be issued for any illegal connections.
Now, for the Landis+Gyr meter, the process is as follows:
Upgrading Your Meter
Before loading electricity tokens, it's crucial to ensure that your meter has been upgraded. The City of Tshwane has implemented a token identification rollover, and all prepaid meters requiring STS-2 activation have been loaded onto the vending system. You should have received three key tokens since 25 May 2024. If you haven't received these tokens, follow the steps below to check if your meter has been upgraded:
Landis and Gyr (Cash Power) Meter Upgrade Process:
- Enter #5# or enter the token: 1844 6744 0738 4377 2416.
- If the keypad displays r2: t2, your meter has been successfully upgraded.
- If the keypad shows r1: t2, your meter has not been upgraded, and you should contact customer support for further assistance.
Once your meter has been successfully upgraded, you can proceed to load electricity tokens. The exact process may vary depending on your region and electricity provider, but here are the general steps:
- Purchase electricity tokens from an authorized vendor or through an online platform. You will receive a unique token number or code.
- Access your meter, which is typically installed inside your home.
- Enter the unique token number or code into the meter's keypad.
- Follow any additional instructions provided by your electricity provider to complete the token loading process.
Remember to keep your token numbers secure and do not share them with anyone except the necessary authorities. Always refer to official sources and guidelines provided by your electricity provider for the most up-to-date and accurate information regarding loading electricity tokens on your Landis+Gyr meter.
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Checking if your meter is upgraded
To check if your Landis+Gyr prepaid meter has been upgraded, you need to enter a specific code. Punch in the following number on your meter: 1844 6744 0738 4377 2416. If your meter displays a 2, it has been successfully upgraded to KRN 2. However, if it shows a 1, your meter is still on KRN1 and requires updating. In this case, you'll need to update your details through the Eskom Chatbot, Alfred. Visit the chatbot at the provided link and select 'Update My Details' to complete the process.
If the initial code doesn't work, there are unique codes provided for different meter makes. Using these codes will also result in a display of either 1 or 2, indicating the status of your meter's upgrade. Unfortunately, I couldn't find specific information on these unique codes, but they might be available in your meter's manual or through customer support.
It's important to note that this process is specific to the Landis+Gyr prepaid meter and the KRN upgrade. If you have a different model or your upgrade concerns are unrelated to KRN, the process for checking may vary. In such cases, it's recommended to refer to your utility provider's website or customer service for accurate instructions and guidance.
Upgrading your meter is an important step to ensure it functions correctly and provides accurate readings. By staying proactive and informed about these upgrades, you can avoid potential issues and ensure a seamless electricity supply. Remember to keep yourself updated with the latest information, as procedures can change over time, and adapt to any new protocols or codes that may be introduced.
Should you encounter any difficulties or have specific queries related to your meter, don't hesitate to reach out to your utility provider's customer support team. They are equipped with the knowledge and tools to guide you through any challenges you may face and ensure your meter functions optimally. With their assistance, you can efficiently manage your electricity usage and maintain a reliable power connection.
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Frequently asked questions
To load electricity on your Landis+Gyr meter, you need to enter the following: #5# or the token 1844 6744 0738 4377 2416. If your meter is upgraded, the keypad will display r2: t2.
If your meter is not upgraded, the keypad will display r1: t2. All meters should have been upgraded after receiving three tokens.
If you have not received the three tokens, you need to check that your meter is upgraded. Technicians are currently visiting households that have not upgraded their meters.
If you have tampered with your meter to illegally connect your electricity, you must report this at the nearest customer care office. A payment arrangement can be made for your outstanding debt, and you will be fined a tamper fee.
