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Paying your electricity bill via M-Pesa is a straightforward and convenient process that allows you to seamlessly manage your electricity needs. In this guide, we will outline the steps to pay your KPLC tokens via M-Pesa, including the correct PayBill number to use and other important details. By following these instructions and keeping key information on hand, you can ensure a seamless experience each time you pay your electricity bill.
| Characteristics | Values |
|---|---|
| Process | Quick, convenient, and secure |
| Payment method | M-Pesa mobile payment system |
| Pay Bill number | 888880 (888888 for postpaid customers) |
| Account number | Your KPLC prepaid meter number |
| Amount | Between Shs. 100 and Shs. 500,000 |
| PIN | Your M-Pesa PIN |
| Confirmation | SMS from Kenya Power with token information |
| Token | 20-digit code entered into the prepaid meter |
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What You'll Learn
Using the M-Pesa mobile payment system
M-Pesa is a mobile banking service that enables users in several East African nations to store and transfer money via their mobile phones. It was launched in 2007 by Vodafone and Safaricom, the largest mobile network operator in Kenya, to provide financial services to millions of people who have mobile phones but do not have bank accounts or only have limited access to banking services.
To register for an M-Pesa account, users must provide a government ID and any other information, such as a home address, required by the government where they live. Customers can then register at authorised agents, often small mobile phone stores or other retailers, and deposit cash in exchange for electronic money.
Once registered, all customer transactions are completed securely by entering a PIN number, and both parties receive an SMS confirming the amount transferred. The recipient receives the electronic money in real time and can redeem it for cash by visiting another agent, or they can spend it at an M-Pesa merchant.
To pay for electricity using the M-Pesa mobile payment system, follow these steps:
- Select "Pay Bill" from the M-Pesa menu.
- Enter the KPLC token Paybill number (888 888 for postpaid customers and 888880 for prepaid customers).
- Enter your new Kenya Power account number.
- Enter the amount you wish to pay (between Shs.100 and Shs.35,000 for postpaid, and between Shs.100 and Shs.500,000 for prepaid).
- Enter your M-Pesa PIN.
- Confirm that all details are correct.
- You will receive an SMS confirmation of the transaction.
Alternatively, you can use the USSD code *977# to pay for KPLC prepaid and postpaid electricity.
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Paybill number and account number
The Paybill number is required to pay your electricity bill using M-Pesa. The Paybill number for prepaid KPLC customers is 888880, while the postpaid business number is 888888. You can save the Paybill number in your contacts to save time.
To pay your electricity bill, select "Pay Bill" from the M-Pesa menu. Next, enter the KPLC token Paybill number, which is 888 888 for postpaid customers. After that, enter your new Kenya Power account number. For example, your account number may be 123456.
The next step is to enter the amount you wish to pay. This should be between Shs.100 and Shs.35,000. Then, enter your M-Pesa PIN and confirm that all the details are correct. You will receive a confirmation of the transaction via SMS.
If you are using Equitel lines, you can select Eazzy Pay from your Equitel menu and then select Pay Bill. Choose the bank account number from which you want to pay, such as 0123456789102. Then, enter your KPLC prepaid meter number and press OK.
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Confirming transaction details
Confirming the transaction details is a crucial step in the process of paying your electricity bill or purchasing tokens via M-Pesa. Here are some detailed instructions to ensure your transaction is successful:
- Review the Information: After entering the required details, such as the business number, account number, amount, and PIN, carefully review the information on the screen. Double-check that each piece of information is accurate and correctly entered.
- Press "OK" or "Confirm": Once you have verified that all the details are correct, proceed by pressing "OK" or "Confirm." This step finalizes your request and initiates the transaction.
- Wait for Confirmation: After confirming the details, wait for the transaction to be processed. Typically, you should receive a confirmation message or notification from M-Pesa or your financial service provider. This confirmation serves as a receipt, verifying that your payment has been successfully completed.
- Check for Updates: In some cases, you may need to check for updates on your electricity meter. After a successful transaction, your meter should reflect the updated balance or units. If you have purchased tokens, enter the token into your prepaid meter using the keypad. Your meter will then display the corresponding electricity units.
- Save the Pay Bill Number: To streamline future transactions, consider saving Kenya Power's Pay Bill number in your contacts. The Pay Bill number for purchasing tokens is 888880, while the number for postpaid bills is 888888. Having these numbers readily available can save you time during future transactions.
- Contact Customer Support: If you encounter any issues or delays in receiving your tokens or confirmation, contact Kenya Power's customer support. They can assist you in resolving any problems related to your transaction. You can reach out to them via their customer service number or through their social media platforms.
By carefully following these steps and paying attention to the transaction details, you can ensure that your M-Pesa payments for electricity tokens or bills are completed successfully and securely.
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Instant token generation
- On your phone, navigate to the M-Pesa menu. You can access this via the M-Pesa app or the SIM Toolkit on your mobile phone.
- Once in the M-Pesa menu, select the "Lipa na M-Pesa" option, then choose "Pay Bill" from the list of options.
- Input Kenya Power's Pay Bill number, which is 888880, or 888 888 according to another source.
- Enter your unique meter number, which acts as the account reference.
- Enter the amount of money you want to use to buy the tokens. The minimum amount is typically KSh 100, though you can pay up to KSh 500,000.
- M-Pesa will prompt you to confirm the details you've entered. Double-check the Pay Bill number, meter number, and amount before proceeding.
- Input your M-Pesa PIN to authorize the transaction.
- Once the transaction is successful, you’ll receive an SMS from M-Pesa confirming the payment.
Tokens are usually sent within minutes, but network issues may occasionally cause slight delays. You can contact Kenya Power via their customer service number or social media platforms for assistance.
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Updating your prepaid meter
To update your prepaid meter, you will need to receive a new token. You can purchase KPLC tokens through various payment methods, including mobile money platforms, bank apps, and the KPLC self-service portal. One of the most popular methods is using the M-Pesa mobile payment system. Here is a step-by-step guide to buying tokens via M-Pesa:
- Select "Pay Bill" from the M-Pesa menu.
- Enter the KPLC token Paybill number: 888 880 (or 888 888 for prepaid customers).
- Enter your new Kenya Power account number.
- Enter the amount you wish to pay, which should be between Shs.100 and Shs.35,000.
- Enter your M-Pesa PIN.
- Confirm that all the details are correct.
- You will receive an SMS confirmation of the transaction.
Once you have purchased and paid for the token, enter it into your prepaid meter using the keypad. Your meter will display the corresponding electricity units. It is important to double-check that the details are correct to avoid delays or errors.
By following these steps, you can easily update your prepaid meter and manage your electricity needs efficiently.
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