
Paying your electricity bill via M-Pesa is a convenient way to clear your electricity bill from the comfort of your home or any location using your mobile device. This guide will provide an overview of the steps to pay your postpaid electricity bill with M-Pesa.
| Characteristics | Values |
|---|---|
| Convenience | Can pay from anywhere with a mobile device |
| Payment methods | M-Pesa, cash, cheque, mobile money, and bank teller machines |
| M-Pesa transaction steps | Go to M-Pesa menu, select "Lipa na M-Pesa", select "Paybill", enter business number, enter KPLC prepaid meter number, enter amount, enter pin, confirm details, receive confirmation SMS |
| Business number | 888880 or 888888 |
| KPLC prepaid meter number location | On the meter or electricity bill |
| Amount | Between KSh100 and KSh35,000 |
| Postpaid bill M-Pesa transaction steps | Select "Pay Bill" from M-Pesa menu, enter business number, enter Kenya Power account number, enter amount, enter M-Pesa PIN, confirm details, receive confirmation SMS |
| Kenya Power business number | 888 888 |
| Kenya Power account number | e.g., 123456 |
| Customer care number | 97771 |
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What You'll Learn

Accessing the M-Pesa menu
To pay your electricity bill via M-Pesa, you will first need to access the M-Pesa menu on your mobile phone. Here is a step-by-step guide on how to do this:
- Navigate to the M-Pesa menu on your mobile phone. This can usually be found in your phone’s applications or by searching for it in your phone’s search bar.
- Once you are in the M-Pesa Menu, select the option titled “Lipa na M-Pesa”. This option is usually located towards the top of the menu.
- From the “Lipa na M-Pesa” menu, select the “Paybill” option. This is typically located in the middle of the menu.
After following these steps, you will be prompted to enter the business number and continue with the payment process.
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Selecting 'Lipa na M-Pesa'
To pay your electricity bill in Kenya using M-Pesa, you must first access your M-Pesa menu. This can be found in your phone's applications or by searching for it in your phone's search bar. Once you have located the M-Pesa menu, select the option titled "Lipa na M-Pesa". This option is usually at the top of the menu.
After selecting "Lipa na M-Pesa", another menu will appear. From this menu, select "Paybill". This option is usually in the middle of the menu.
Next, you will be prompted to enter a business number. The KPLC Paybill business number is 888880 or 888888.
Following the business number, you will need to enter your KPLC prepaid meter number. This can usually be found on your meter or your electricity bill. Ensure you enter the number accurately to ensure a successful transaction.
After entering your prepaid meter number, you will be prompted to enter the amount you wish to pay for your prepaid tokens. The amount must be between KSh100 and KSh35,000, so make sure to input a value within this range.
Finally, enter your M-Pesa PIN number and press OK. Before finalizing the transaction, carefully review all the details you have entered. You will receive a confirmation SMS from M-Pesa for the transaction. KPLC will then generate a prepaid token for your meter, which you will receive via SMS.
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Entering the business number
To pay your electricity bill via M-Pesa, you will need to enter the business number as one of the initial steps. The business number for the Kenya Power and Lighting Company (KPLC) is 888888 for postpaid customers. If you are a prepaid customer, the business number is 888880.
To enter the business number, first, go to your M-Pesa menu. This can usually be found in your phone’s applications or by searching for it in your phone’s search bar. Then, select "Lipa na M-Pesa". This option is usually located towards the top of the menu. After selecting “Lipa na M-Pesa”, another menu will appear, where you should select the option labeled “Paybill”. This should be located in the middle of the menu.
Once you have selected "Paybill", you will be prompted to enter the business number. Enter 888888 for postpaid or 888880 for prepaid. It is important to enter the correct business number to ensure a successful transaction. After entering the business number, you will need to enter your KPLC prepaid meter number, which can usually be found on your meter or electricity bill.
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Inputting your KPLC prepaid meter number
To pay your electricity bill in Kenya using the KPLC Paybill service via M-Pesa, you will need to input your KPLC prepaid meter number. This can usually be found on your meter or on your electricity bill.
Step 1:
Go to your M-Pesa menu. This can usually be found in your phone's applications or by searching for it in your phone's search bar.
Step 2:
Select "Lipa na M-Pesa". This option is usually located towards the top of the menu.
Step 3:
Select "Paybill". This option is typically located in the middle of the menu.
Step 4:
Enter the business number. For prepaid meters, the business number is 888880. For postpaid meters, the business number is 888888.
Step 5:
Enter your KPLC prepaid meter number. Make sure to enter the number accurately to ensure a successful transaction.
Step 6:
Enter the amount you want to pay. The amount must be between KSh100 and KSh35,000.
Step 7:
Enter your M-Pesa PIN number and press OK.
Step 8:
Review all the details you have entered and confirm if they are correct. Press OK to send and complete the transaction.
Once the transaction is complete, you will receive a confirmation SMS from M-Pesa. KPLC will then generate a prepaid token for your meter and send it to you via SMS. This token is a unique 20-digit code that you will enter into your prepaid meter, just like pressing the keys on your phone. Press the OK button on the meter (usually the blue button), and the meter will update itself immediately.
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Confirming transaction details
Review the Entered Information
Before finalising your payment, carefully review all the details you have entered. Double-check that you have entered the correct business number, your KPLC prepaid meter number or account number, the amount you wish to pay, and your M-Pesa PIN. It is important to ensure that all the information is accurate to avoid any errors or issues with your payment.
Confirm the Transaction
After reviewing the details, you will be prompted to confirm the transaction. This typically involves pressing "OK" or a similar confirmation button on your device. By doing so, you are authorising the deduction of the specified amount from your M-Pesa account and initiating the payment process.
Wait for Confirmation SMS
Once you have confirmed the transaction, you will need to wait for a confirmation SMS from M-Pesa. This SMS will serve as a receipt for your payment and will typically include details such as the amount transferred, the recipient, and the date and time of the transaction. Keep this SMS as a record of your payment.
KPLC Prepaid Token
After your payment has been successfully processed, KPLC will generate a prepaid token valid for your meter. This token will be sent to you via SMS. This token is crucial as it allows you to load electricity onto your meter. Without this token, your meter will not be credited with the electricity units you have purchased.
Transaction Cancellation
In some cases, you may need to cancel a transaction. If you notice an error or change your mind about the payment, you can press "Cancel" to halt the process. However, this must be done promptly, as once the transaction is completed, it cannot be easily reversed.
By following these steps and carefully reviewing and confirming your transaction details, you can ensure that your electricity bill payment via M-Pesa is successful and secure. Remember to keep your confirmation SMS and prepaid token safe for future reference and to load electricity onto your meter.
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Frequently asked questions
M-Pesa is a mobile payment system that allows users to pay their Kenya Power and Lighting Company (KPLC) electricity bill.
First, select "Pay Bill" from the M-Pesa menu. Then, enter the Kenya Power business number, your Kenya Power account number, the amount you wish to pay, and your M-Pesa PIN. Finally, confirm the details and wait for a confirmation SMS.
The business number for Kenya Power is 888888 for postpaid bills and 888880 for prepaid bills.
After you make a payment, KPLC will generate a prepaid token for your meter and send it to you via SMS. This token is what you will use to load electricity onto your meter.
The amount you can pay with M-Pesa must be between KSh100 and KSh35,000.











































