Molly Ayala
If your electricity has been disconnected by Meralco, you can have it restored by visiting a Meralco business center and presenting a valid government-issued ID. You can also call the Meralco hotline for residential accounts at (02)16211. For electric services already disconnected at the time of payment processing, reconnection will be within 24 hours from Meralco's receipt of actual payment. You can view your monthly electronic bills and payment history by logging into your Meralco Online Account.
| Characteristics | Values |
|---|---|
| Reconnection after disconnection | Visit a Meralco Business Center with a valid government-issued ID |
| Reconnection fee | Applicable and added to the next bill |
| Reconnection time | Within 24 hours of receipt of payment |
| Reconnection after termination | Submission of required documents and payment of service deposit |
| Prevent disconnection | Settle outstanding bills in full by the due date |
| Prevent disconnection | Pay at the Meralco office to avoid delays in the system |
| Bill payment | Pay as a guest on the Meralco website |
| Bill payment | Pay via the Meralco Mobile App |
| Bill payment | Pay via Meralco Online |
| Bill payment | Pay via Auto-Payment Arrangement |
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What You'll Learn
Settle payments at a Meralco Business Center
Settling payments at a Meralco Business Center is a straightforward process. If your electricity has been disconnected, you can visit any Meralco Business Center to settle your bill and request reconnection. Remember to bring a valid government-issued ID with you.
It is important to note that partial payments are accepted for single bills. However, if the full amount is not paid by the due date, your service may be disconnected. Overpayments are also allowed, and any excess payment will be automatically allocated to your next bill.
If you have made an online payment, it can take up to 24-48 hours for the payment to be posted and reflected in their system. Thus, it is recommended to make payments at the Meralco office to avoid disconnection.
After settling your payments, reconnection will typically occur within 24 hours of Meralco receiving the payment. However, if the payment is processed on a non-banking day, the reconnection may be delayed until the next banking day. A reconnection fee will be applied to your next bill.
To monitor your payments, you can check your payment history in your Meralco Online account. This allows you to view all payments made for the services registered under your account. You can also view your monthly electronic bills and receive email notifications when a new bill is posted.
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Present a valid government-issued ID
If your electricity has been disconnected, you must go to your nearest Meralco Business Center to request reconnection. Meralco requires you to present a valid government-issued ID to restore your electric service. This is a necessary step to confirm your identity and your authorization to make changes to the electric service account.
Meralco accepts a range of government-issued IDs, including:
- Barangay Certificate with a picture, signature, and dry seal
- Commission on Elections (COMELEC) Voter's ID
- Driver's License
- Firearm's License ID
- Government Service and Insurance System (GSIS) ID
- Integrated Bar of the Philippines (IBP) ID
- National Bureau of Investigation (NBI) Clearance
- Philippine Passport
- Philippine Health Insurance (PhilHealth) ID
- Philippine Overseas Employment Administration (POEA) Artist Record Book
- Police Clearance
- Postal ID
- Professional Regulatory Commission License (PRC) ID
- Senior Citizen ID
- Social Security System (ID)
- Tax Identification Number (TIN) ID
- Unified Multipurpose ID
- Any other Philippine (local or national) or foreign government-issued ID with a picture and signature
If your service has been terminated for one year or less, you can present one government-issued ID or two secondary IDs. Secondary IDs include company-issued IDs with pictures and signatures, as well as old versions of GSIS, PhilHealth, SSS, TIN, or Voter's ID.
It's important to note that Meralco requires physical visits to their business centers for reconnection requests. While you can make payments and view your bills online, the reconnection process involves in-person verification through the presentation of valid identification documents.
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Reconnection within 24 hours of payment
If your electricity has been disconnected, you can have it reconnected within 24 hours of payment by following these steps:
First, settle your outstanding bills by making the payment at the nearest Meralco Business Center. You will need to present a valid government-issued ID. Alternatively, you can make the payment online through your Meralco Online Account. However, please note that online payments may take 24-48 hours to reflect in their system, and disconnection may still occur during this time. To avoid this, it is recommended to pay in person at a Meralco office.
Once the payment has been made and received by Meralco, the reconnection will be initiated within 24 hours, unless the payment is received on a non-banking day, in which case, the reconnection may be delayed until the next banking day.
While waiting for reconnection, you can monitor your payment status and track the progress of your reconnection through your Meralco Online Account. Additionally, you can contact Meralco's customer care hotline at (02) 16211 for residential accounts or (02) 16210 for business accounts.
Please note that a Reconnection Fee will be applied to your next bill following the reconnection of your electric service.
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Pay the reconnection fee
If your electricity has been disconnected, you will need to pay a reconnection fee to have it restored. You can do this by visiting your nearest Meralco Business Center and presenting a valid government-issued ID. If your service has been disconnected for one year or less, you can simply visit any Meralco business center and present your ID to have your service restored.
If your service has been disconnected at the time of payment processing, reconnection will occur within 24 hours of Meralco receiving the payment. The reconnection fee will be applied to your next bill. For services that have already been terminated at the time of payment, reconnection will occur after the submission of the required documents and payment of the required service deposit.
You can also pay your reconnection fee through the Meralco Mobile App. To do this, you will need to initiate an advance payment in the mobile browser version of the Meralco website. Please note that partial payments may still trigger service disconnection if the full payment is not made by the due date.
To monitor your payments, you can check your payment history in your Meralco Online account. This is the fastest way to check your payments across all Meralco payment channels.
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Monitor payments through the Meralco app
If your electricity has been disconnected, you can monitor payments and manage your account through the Meralco app.
First, you will need to download the My Meralco app and log in using your current Meralco Online account credentials. Through the app, you can access your Meralco account anytime and pay your bills without having to enter your Meralco CAN. You only need your CAN when paying through Meralco's authorized payment partners. You can use credit and debit cards powered by Mastercard, VISA, or JCB. The app also accepts prepaid cards powered by PayMaya, Smart Money, and GCash.
The Meralco app allows you to pay your bills anytime, anywhere, with near-real-time payment posting from 7 am to 11 pm daily. You can also pay multiple bills in one transaction, saving you time and effort. Once your payment is posted, you will receive an email notification.
If you have made an advance payment, it will be credited to your next bill. Similarly, any overpayments will be treated as credits and reflected on your payment history page once your new bill is generated.
If you need to reactivate your service after disconnection, you can visit any Meralco business center and present a valid government-issued ID.
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Frequently asked questions
If your electricity has been disconnected, you should go to your nearest Meralco Business Center to settle your service for reconnection. You will need to present a valid government-issued ID.
Reconnection will be within 24 hours from Meralco's receipt of actual payment. However, if the date of actual payment is deemed to be received on the next banking day, the reconnection may take longer.
Yes, you can make advance or partial payments online through the Meralco Mobile App or website. However, if your electricity has already been disconnected, it is recommended to pay at the nearest Meralco office to expedite reconnection.
