Trystan Casey
The Saudi Electricity Company (SEC) is the main electric energy company in Saudi Arabia. It was formed in 2000 by the Council of Ministers and is majority-owned by the government. The company has a near-monopoly on the generation, transmission, and distribution of electricity in the country. SEC offers a range of services to its customers, including account management, consumption monitoring, and bill payment through its Alkahraba app. This article will provide a step-by-step guide on how to register with the Saudi Electricity Company and make the most of the services they offer.
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What You'll Learn
Registering for an account on the Alkahraba app
To register for an account on the Alkahraba app, you will need to download the app and create an account.
On the app, you can manage and control all your accounts under a single ID. This includes adding or removing beneficiaries and transferring ownership. You can also monitor your electricity consumption and compare it with similar customers per hour, day, week, and month. Additionally, you can set a consumption limit and receive notifications when you exceed it.
- Download the Alkahraba app from the Google Play Store.
- Open the app and locate the "Log in" or "Sign up" button. If you cannot find it, use the live chat feature to contact customer support for assistance.
- Follow the prompts to create an account. You will likely need to provide some personal information, such as your name, email address, and choose a password.
- Once you have created an account, log in using your new credentials.
- After logging in, go to the "My Services" page and select "Account Management."
- Submit a meter declaration request by selecting "Add Account."
- Enter the account details, including the type of role (owner, investor, tenant, or heir).
- Agree to the consumption agreement and submit your request.
By following these steps, you can register for an account on the Alkahraba app and start managing your electricity services with the Saudi Electricity Company.
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Contacting Saudi Electricity Co. via live chat
To contact Saudi Electricity Co. via live chat, you can use the Alkahraba app. This app offers a flexible digital experience that allows you to manage your accounts and complete all your services in one place.
To use the live chat feature, open the app and locate the "Customer Support" section. Here, you will find the option to initiate a live chat conversation with a customer service representative. You can use the live chat to ask queries, make requests, or seek any necessary support. The live chat is easily accessible and does not require you to log in to your account beforehand.
Through the app, you can also manage your account, monitor your electricity consumption, set consumption limits, review and pay your bills, and request electrical service connections.
If you don't have the Alkahraba app already, you can download it from Google Play or the App Store. Once you have the app installed on your device, you can follow the steps mentioned above to contact Saudi Electricity Co. via live chat.
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Understanding the company's history and structure
The Saudi Electricity Company (SEC) is a major player in the energy sector, enjoying a near monopoly on the generation, transmission, and distribution of electric power in Saudi Arabia. The company was formed in 2000 through a merger of regional electricity providers, creating a single joint-stock company. The Saudi government, represented by the Public Investment Fund, owns 74.31% of the company directly, with an additional 6.93% owned by Aramco, leaving 17.97% owned by public investors.
SEC's primary business is electric power generation, with 45 power generation plants across the country. In 2019, SEC contributed 54% of the total electrical power in Saudi Arabia. The company also owns the Saudi Power Procurement Company, which was established in 2005 and is responsible for construction projects, design, procurement, and energy project implementation.
SEC has a number of notable achievements, including the smart meter ecosystem, which has revolutionised the billing and reading system with automation. The company also went digital with its engineering drawings, establishing a kingdom-wide EDMS.
The SEC has a wide reach, delivering electricity to a diverse range of sectors, including residential, commercial, industrial, agricultural, and government. In 2021, SEC successfully provided electricity to 428,876 subscribers, and in 2022, the subscriber base grew even further, with approximately 400,000 new subscribers.
The company has a significant presence in the energy production and distribution field, with contributions to several companies, including the GCC Interconnection Authority, Hajr Electricity Production Company, and the Fadhili Plant Cogeneration Company. SEC's efforts have been recognised internationally, with the World Bank's 2019 Doing Business Report acknowledging SEC's role in helping Saudi Arabia improve its ranking in providing electricity to the business sector.
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Monitoring and paying your electricity bills
Using the SEC Website
You can monitor and pay your electricity bill through the SEC website. Visit the website and enter your account number to view and pay your bill. You also have the option to sign in for additional services. The website allows you to view and download your bill for future reference.
Using Online Banking or Mobile Apps
You can use your online banking or mobile banking app to pay your SEC bill. Log in to your account on the Saudia Bank online portal or mobile app. If you don't have login details, you'll need to register first. Once logged in, navigate to the "Bills Payment" or "Payments" option in the menu. Select the "SADAD" service, which is a common bill payment system in Saudi Arabia. Enter your SEC account number, which can be found on your bill. The system will then display your bill amount and other relevant details.
Using the ALKAHRABA App
If you prefer a more accessible way to monitor your electricity bill, you can use the ALKAHRABA app. This app is available on both the Google Play Store and Apple App Store. Download and install the app, then open it to view your bill. You can use the app as a guest to view your bill without creating an account.
SEC Guest View Bill Service
If you don't want to install an app or use the website, SEC also offers a Guest View Bill service. This service allows you to view and pay your bill as a guest without registering for an account. Simply contact SEC customer support through their helpline or website for assistance.
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Connecting your property to the electrical service
To connect your property to the electrical service in Saudi Arabia, you can use the Alkahraba app or website.
Through the app, you can request either a permanent or temporary service connection for your property and track the request status until completion. The app also allows you to manage your accounts, monitor your electricity consumption, pay bills, and access customer support.
If you prefer to use the website, you can contact Saudi Electricity Co. directly through the live chat feature to verify the details and receive the necessary support for connecting your property.
Saudi Electricity Company (SEC) is the primary electric energy company in Saudi Arabia, with a near-monopoly on the generation, transmission, and distribution of electric power through its 45 power generation plants across the country. The company is majority-owned by the government, with a total of 81.24% ownership, and it consistently ranks among the largest companies in the Kingdom.
In addition to its traditional energy sources, SEC has also ventured into renewable energy projects, such as collaborating to build and operate the country's first standalone solar power station.
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Frequently asked questions
The Saudi Electricity Company (SEC) is the Saudi electric energy company that has a near monopoly on the generation, transmission, and distribution of electric power in Saudi Arabia.
You can register with the Saudi Electricity Company through their app, Alkahraba. The app offers a flexible digital experience that allows you to manage your accounts and complete all your services with ease.
With the Alkahraba app, you can manage and control all your accounts under a single ID, monitor your electricity consumption, review and pay your bills, contact customer support, and request a permanent or temporary electrical service connection for your property.
You can contact the Saudi Electricity Company's customer support through the live chat feature in their application, Alkahraba, or through their virtual office service.
