Molly Ayala
If you're looking to get your electricity reconnected with Meralco, there are a few steps you'll need to take. First, it's important to understand the difference between re-activation and reconnection. Re-activation refers to energizing an inactive service with a terminated contract, while reconnection involves an inactive service with an active contract. For reconnection, you can simply reload your disconnected account, and your electricity will be reactivated within 15 minutes with no reconnection fee. If your contract has been terminated, you'll need to reapply for electric service. This involves completing an on-site inspection, constructing a service entrance, signing a contract, and submitting the necessary documents. The time it takes for Meralco to energize your service will depend on whether it's an Ordinary Service Application (OSA) or a Project-Covered Application (PCA).
| Characteristics | Values |
|---|---|
| Reconnection Fee | None |
| Time Taken for Reconnection | 15 minutes |
| Application for New Electric Service | Easy and convenient |
| Requirements | Occupancy documents, Authorization letter, Additional IDs, On-site inspection, Installation of meter socket, Service entrance construction, Electric service contract, Bill deposit, Certificate of Final Electrical Inspection (CFEI) |
| Cash Advance Fee | Based on additional Meralco facilities required (e.g., power lines, poles, transformers) |
| Installation & Removal (IR) Costs | Applicable for temporary connections requiring installation and removal of temporary facilities |
| Types of Service Applications | Ordinary Service Application (OSA), Project-Covered Application (PCA) |
| Time Taken for Energization | Depends on application type and fulfillment of documentary and technical requirements |
| Registration for Meralco Online Account | Requires Service ID Number (SIN), cannot be associated with more than two accounts |
| Bill Payment Options | Online payment, Paperless billing, Pay as a guest |
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What You'll Learn
- Contact Meralco via their 24/7 hotline, online, or at a business centre
- Reapply for electric service if disconnected for over a year
- Complete an on-site inspection and any necessary construction
- Pay the bill deposit and submit the Certificate of Final Electrical Inspection
- Sign the electric service contract
Contact Meralco via their 24/7 hotline, online, or at a business centre
If you need to request a reconnection of your electricity supply from Meralco, there are a few ways to get in touch. You can contact Meralco via their 24/7 hotline, online, or by visiting a business centre.
24/7 Hotline
Meralco offers a 24/7 hotline for customers to call with any queries or issues. The hotline number for residential customers is 16211, and for business customers, it is 16210. If you are having trouble registering your Service ID Number (SIN), you can call these numbers for assistance.
Online
Meralco Online offers a range of services, including the ability to view and pay your bills, report power outages, and request products and services. You can also submit feedback, concerns, and inquiries and receive responses via email or from a Meralco agent in real time. To apply for electric service, you can also use the Meralco Online platform.
Business Centre
You can visit any Meralco Business Centre for assistance with your electricity supply. For example, if you are applying for streetlights, you will need to visit a business centre to submit your application.
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Reapply for electric service if disconnected for over a year
If your Meralco electricity service has been disconnected for over a year, you will need to reapply for electric service. Here is what you need to do:
First, visit any Meralco business center with a valid government-issued ID. You will need to submit the required documents and pay any necessary fees to have your service reconnected. The specific documents and fees required may vary, so it is best to contact Meralco directly to inquire about the specific requirements for your situation.
If your service has been terminated, you will need to pay a service deposit in addition to submitting the required documents. The reconnection process may take up to 24 hours from the time Meralco receives your payment and documents.
To avoid future disconnections, it is important to stay up to date with your bill payments. Meralco offers various payment methods, including online payments and payments at Meralco business centers. You can also enroll in auto-payment arrangements to ensure that your bills are paid on time and avoid disconnection.
Additionally, keep in mind that if you have any outstanding payments at the time of disconnection, settling those payments will not automatically reconnect your service. You will still need to follow the reconnection process outlined above.
By following these steps and staying current with your payments, you can ensure that your Meralco electric service remains connected and that any necessary reconnections are handled promptly.
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Complete an on-site inspection and any necessary construction
To request a reconnection of your electricity supply from Meralco, you will need to complete an on-site inspection and any necessary construction work. This process involves several steps, including:
On-site inspection:
Meralco will conduct an on-site inspection to assess the availability of facilities and the condition of the customer's premises. This inspection is necessary to determine the technical specifications, commercial arrangements, and any additional installation or construction requirements.
Construction of service entrance:
After the on-site inspection, you will need to begin the construction of your service entrance. This involves acquiring a meter socket from the nearest Meralco business center and hiring a duly-licensed electrician, contractor, or electrical expert Certified by Meralco (CBM) to construct the service entrance safely and in compliance with technical regulations.
Submission of documents:
Before the final inspection and energization, you will need to submit several documents, including the Certificate of Final Electrical Inspection (CFEI) and the necessary technical permits. The CFEI should be submitted to the nearest Meralco business center, and it confirms that the construction of your service entrance meets all the technical and safety requirements.
Final inspection and energization:
Meralco will perform a final inspection before installing the meter and energizing your service. It is required that the customer or a representative is available on-site during this process. Meralco will ensure that the application is energized professionally, safely, and on time, as agreed upon with the customer through the Agreed Target Energization Date form.
It is important to note that the time required for the reconnection may vary depending on the complexity of the work and the specific requirements of your premises. Meralco offers Ordinary Service Applications (OSA) and Project-Covered Applications (PCA). OSA is generally faster as it only involves installing a service drop or meter, while PCA requires a design process and the installation of additional facilities like poles and transformers.
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Pay the bill deposit and submit the Certificate of Final Electrical Inspection
To request a reconnection of your electricity supply from Meralco, you must pay the bill deposit and submit the Certificate of Final Electrical Inspection (CFEI).
The bill deposit is a mandatory amount required from all customers of distribution utilities as a guarantee for the payment of electric bills. It is similar to a security deposit or an advance deposit made by a tenant for the rental of a residence or office space. The bill deposit amount is based on your estimated average monthly bill, which is computed based on the electric load requirement submitted during the service application. This deposit is reviewed annually and updated based on your current consumption, also known as the Annual Update of Bill Deposits (AUBD).
The Certificate of Final Electrical Inspection (CFEI) is a crucial document that must be submitted before Meralco can energize your home. This certificate ensures that your electrical installation meets the required technical and safety standards. You can acquire this certificate by engaging a duly-licensed electrician, contractor, or an electrical expert Certified by Meralco (CBM) to perform the final inspection and provide the necessary documentation.
It is important to note that you may need to undergo a series of pre-surveys and inspections to determine if your home or business qualifies for an electrical connection. These inspections will also help ensure that your service entrance, which houses your electric meter, adheres to Meralco's technical and safety standards.
Additionally, if your service has been terminated or disconnected for more than a year, you may need to reapply for electric service with Meralco and go through the standard application process.
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Sign the electric service contract
Signing the electric service contract is a crucial step in the process of requesting a Meralco electricity reconnection. This contract outlines the terms and conditions of your electric service, and it is important to understand your rights and obligations as a customer. Here are the key details to keep in mind:
Firstly, the contract will outline the technical requirements that must be met for the electricity reconnection. This includes the installation of loadside wires, which connect the meter socket to the circuit breaker and the wire installation inside the customer's premises. Customers are responsible for ensuring that these technical requirements are met and can engage the services of trusted electricians and contractors, such as those Certified by Meralco (CBM), to assist with the process.
Secondly, the contract will specify the financial obligations of the customer. This includes the bill deposit, which is similar to an advance deposit made by a tenant for the rental of a residence. The bill deposit amount is based on the estimated average 1-month bill, calculated according to the electric load requirement submitted during the service application. It is important to note that the bill deposit amount may be adjusted yearly to reflect the customer's average monthly bill. Additionally, there may be a Cash Advance Fee, which covers the cost of installing additional Meralco facilities such as power lines, poles, transformers, and accessories. This fee is computed based on the customer's unique requirements and is refundable.
Furthermore, the contract will outline the timeline for the electricity reconnection. Meralco aims to complete the energization of the service professionally, safely, and on time, as agreed upon with the customer through the Agreed Target Energization Date form. However, it is important to understand that several factors can affect these timelines. Ordinary Service Applications (OSA), which only require the installation of a service drop or meter, are generally faster than Project-Covered Applications (PCA), which involve the installation of additional Meralco facilities.
Finally, the contract will detail the process for modifying or terminating the electric service in the future. This includes requests for updating technical capacity, contractual agreements, relocation or remodelling of facilities, and changes in contract holder details. Understanding these provisions ensures that you can make informed decisions and take the necessary steps to manage your electric service effectively.
By carefully reviewing and signing the electric service contract, you can be confident in your understanding of the terms and conditions of your electricity reconnection with Meralco.
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Frequently asked questions
You can request a reconnection of your electricity supply from Meralco by calling their 24/7 hotline at 16211 for residential customers or 16210 for business customers. You can also submit a request through the Meralco Online Contact Us page.
To reactivate your Meralco electric service, you will need to reapply for electric service if it has been terminated or disconnected for more than a year. You will need to submit occupancy documents, such as a TCT, and for representatives, an authorization letter and additional IDs are required. An on-site inspection will also be conducted to ensure the availability of facilities and the condition of the premises.
The time it takes for Meralco to reconnect your electricity supply depends on the type of service application. Ordinary Service Applications (OSA), which only require the installation of a service drop or meter, are typically faster than Project-Covered Applications (PCA), which involve the installation of additional facilities such as poles and transformers. Meralco aims to energize applications professionally, safely, and on time as agreed with the customer through the Agreed Target Energization Date form.
