Wiktor Wise
Standard Bank offers a prepaid electricity service that allows users to purchase electricity via their mobile app. In the event that a user needs to resend an electricity token, they can do so by contacting Standard Bank's Business Online support. The bank will issue a new token after validating the request with the user's company-designated person. It's important to note that one-time passwords will be sent via SMS until the new token is received and registered. Additionally, users can retrieve their last electricity token by logging into the app and accessing their recent purchases.
| Characteristics | Values |
|---|---|
| How to retrieve a deleted electricity token SMS | Log into the app, select the option to buy, and click on the transaction you made to find the code. Alternatively, select 'More Options', then 'Prepaid History' to find the invoice number, which is also the token number. |
| How to regenerate a prepaid electricity token | Contact Standard Bank customer support on 0860 123 007. |
| How to buy prepaid electricity | Download the Standard Bank app, register, and sign in using your app code or biometric authentication. |
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What You'll Learn
Using the Standard Bank app
If you need to resend an electricity token using the Standard Bank app, you can follow these steps:
Firstly, unlock your phone and open the Standard Bank app. If it's your first time using the app, you'll need to register and sign in with your app code. You can also use your fingerprint sensor if you've set up biometric authentication.
Once you're in the app, select the 'Buy' option. Here, you'll be able to see your recent purchases. Click on the electricity transaction you made, and you'll find the code.
If you can't find the code, there's another way to retrieve your token. Select 'More Options', and then choose 'Prepaid History'. Make sure you're checking the correct account if you have multiple accounts linked. You'll see a list of prepaid payments, and the invoice number is also the token number. Enter this number into your home prepaid meter.
So, in summary, you don't need to resend the token. You can simply retrieve the invoice number/token number from the 'Prepaid History' section of the app.
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Resending an electricity token via SMS
If you need to resend an electricity token via SMS, Standard Bank offers a few solutions.
Firstly, ensure that you have the Standard Bank app downloaded on your mobile device. You will need to register if it is your first time using the app. To register, unlock your phone and launch the app, then tap the "Sign In" button and enter your app code. If you have previously set up biometric authentication, you can use your fingerprint sensor instead.
Once you are in the app, select the “Buy" option. Here, you will see your recent purchases. Click on the electricity transaction you made, and you will find the code. Alternatively, select “More Options" to view a list of prepaid payments. The "Invoice Number" is also the "Token Number," so you can enter this into your home prepaid meter.
If you are trying to resend a token to someone else, you will need to contact Standard Bank's Business Online support. They can be reached at 0860 123 007. They will be able to assist you in regenerating the token and ensuring it is sent to the correct recipient.
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Retrieving a deleted token SMS
If you've accidentally deleted an SMS containing an electricity token purchased via Standard Bank, there are a few methods you can try to retrieve the message. However, it's important to note that the success of these methods depends on factors such as how often you back up your data and the messaging app you use. Here are the steps you can take:
First, check if your messages are backed up on Google Drive. Activating Google Drive backup on your Android phone safeguards your texts from permanent deletion. You can access your recent backups from other devices, but you'll need to factory reset your phone and restore the Google Drive backup during the setup process. Keep in mind that your backups count towards your Google Drive storage, so you may need to free up space or subscribe to a Google One plan.
If you don't want to perform a factory reset or rely solely on Google Drive backups, you can explore third-party SMS apps from the Play Store. Various apps offer features for organizing, backing up, and recovering text messages. However, when downloading any third-party app, be cautious and review the privacy policies as they may require root access, potentially exposing your device to malware and voiding warranties.
Additionally, if you use a Samsung or OEM (original equipment manufacturer) phone, their alternative messaging apps often provide better message recovery options than the standard Google Messages app. Check your default messaging app's settings and recovery options to see if there's a built-in way to recover deleted messages.
Finally, if you're unable to retrieve the deleted SMS containing your electricity token, you can log into the Standard Bank app and select the "Buy" option. Click on your recent electricity purchase, and you'll find the token code there. Alternatively, select “More Options,” then “Prepaid History” to view a list of your prepaid payments. The “Invoice Number” for your electricity purchase is also the TOKEN Number, which you can enter into your home prepaid meter.
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Registering a new electricity token
Obtain an Eskom Meter Card
Firstly, you need to get your hands on an Eskom meter card. This is a crucial step as it serves as the foundation for purchasing and using electricity tokens. You can obtain this card by contacting your local electricity provider or visiting their customer service centres.
Purchase a Voucher
The next step is to buy a voucher. This can typically be done at various outlets, including banks, retail shops, or even through online platforms and mobile applications. When purchasing the voucher, you will be required to provide your meter number. This number is essential, as it ensures that the token is specifically generated for your meter, preventing any potential misuse or errors.
Enter the Voucher Number into the Customer Interface Unit (CIU)
Once you have the voucher, locate the Customer Interface Unit (CIU). This unit is provided by Eskom and is used to interact with your meter. Enter the voucher number into the CIU, following any on-screen instructions. The CIU will then display the amount of electricity credit you have purchased.
Credit the CIU
After entering the voucher number, the CIU will be credited with the purchased electricity amount. The CIU will show you how much electricity you have loaded and will also provide information on your remaining credit.
Key in the Token
Now that your CIU is credited, you can enter the token into your prepaid meter. It is important to do this promptly, as tokens usually have a validity period of 3 months. If you encounter any issues or errors during this process, contact your electricity provider's customer support for assistance.
Additional Tokens
In some cases, you may receive additional tokens, such as free basic electricity tokens. After keying in your primary token, you can proceed to enter these additional tokens into your meter.
Remember, each token is unique to its corresponding meter, so ensure that you always provide the correct meter number when purchasing electricity tokens.
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Buying prepaid electricity
Prepaid electricity is a convenient way to manage your electricity consumption and easily keep track of your usage. Here is a step-by-step guide on how to buy prepaid electricity using the Standard Bank App:
Firstly, unlock your cellphone and open the Standard Bank App. If this is your first time using the app, you will need to register and create an account. Log in to your account by tapping the "Sign In" button and entering your app code. You can also use biometric authentication, such as a fingerprint sensor, if you have previously set this up.
Once you are logged in, follow these steps:
- Tap the "Send Voucher To" field and enter your cellphone number to receive your electricity voucher via SMS.
- Specify the meter you want to load by clicking on the "Meter Number" field. Enter your meter number, and the app will verify if it is valid. A green checkmark will appear next to the number if it is correct.
- Review your transaction details by tapping "Review" in the top right corner of the screen. Here, you can make changes or correct any errors before finalizing your purchase.
- If you are happy with the details, tap "Confirm" to complete your transaction.
- A confirmation screen will display your purchase details. Once the transaction is successful, you will see a "Purchase Successful" notification at the bottom of your screen.
Please note that you can also check your prepaid history and retrieve your token number through the app if needed. Standard Bank's app provides a convenient way to manage your prepaid electricity needs, giving you control over your electricity consumption.
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Frequently asked questions
Log in to the app, select the 'Buy' option, and click on the transaction you made. The code will be visible on the screen. You don't need to resend the token.
Log into the app, select the 'More Options' tab, and click on 'Prepaid History'. A list of prepaid payments will show up. The invoice number is the token number. Enter the invoice number into your home prepaid meter.
Contact Standard Bank customer support for assistance.
Unlock your phone and launch the Standard Bank app. If it's your first time, you will need to register. Tap the "Sign In" button and enter your app code. If you have configured biometric authentication, you can use your fingerprint sensor.
