
Chiming clocks are not beginner-friendly, and it is important to understand how they work before attempting to fix them. If your electric chime clock is out of sync, there are a few ways to fix it. Firstly, ensure that the clock is wound. Then, turn the minute hand clockwise to 6, and if 12 is passed, stop and let the clock strike. If it doesn't strike once, move the minute hand past 12 without stopping, then stop at 6. The clock should now strike once at 6. Now, turn the hand to 12 and stop. Count the number of strikes, then carefully move the smaller or hour hand to that number on the dial. Your clock is now synchronised.
| Characteristics | Values |
|---|---|
| Clock type | Electric chime clock, pendulum clock, mantel clock, Westminster chime clock, antique clock, battery-operated clock |
| Issue | Clock is out of sync, not chiming at the right time, not chiming at all |
| Solution | Reset the time, synchronise the hands and chiming movement, remove and reinstall hands, adjust the regulator, access the front of the movement, use a silencing lever, use a squared-off piece of metal to move the hour hand |
| Tools | Channel-lock pliers, soft brush, screwdriver, key, a squared-off piece of metal |
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What You'll Learn

Ensure the clock is wound and ticking evenly
To ensure your electric chime clock is ticking evenly, you must first check that it is wound and stable. If your clock has a pendulum, you can adjust the bottom of the case to the left or right until the ticking is even. If there is a beat scale beneath the pendulum, move the case so the pendulum points to zero when at rest.
For clocks without a pendulum, first ensure the clock is level front-to-back and side-to-side. Listen for an even tick-tock rhythm. If the sound is uneven, this indicates the escapement is out of beat. You can adjust the crutch until the tick and tock are evenly spaced.
If your clock has hands, ensure they are not interfering with the clock's function. If the hands are bent or misaligned, this can be corrected by replacing them with like-for-like parts. Similarly, if the minute hand is caught on the hour hand, gently separate them and ensure the clock is ticking evenly.
If your clock has hammers, ensure they are aligned correctly with the chime rods. Grasp the shank of the hammer with a small pair of smooth pliers and, with your other hand, bend the shank slightly up or down until the hammer clears the chime rod by 1/8 inch when at rest.
If your clock is still not ticking evenly, there may be an issue with the suspension spring. A worn or broken suspension spring can prevent the pendulum from swinging properly. You may need to replace the suspension spring to restore the ticking.
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Open the clock face and remove the hands
To synchronise an electric chime clock, you must first open the clock face to access the clock's hands. The following steps will guide you through the process of opening the clock face and removing the hands of an electric chime clock.
Firstly, identify the type of clock hands your clock has. Most clocks have an hour hand (short) and a minute hand (long). Many clocks also have a second hand, which rotates once every minute. Understanding the type of clock hands will help you know how to remove them properly.
Now, let's begin the process of removing the clock hands. If your clock has a second hand, grab it where it attaches to the clock motor and try to pull it up or away from the clock movement. If it doesn't come loose, use a small pair of needle-nosed pliers. Place each arm of the pliers on either side of the small brass bushing that holds the second hand to the clock motor. This should help you remove the second hand.
Next, we'll remove the minute hand. There are two possibilities for this. The minute hand may be pressed on or held in place with a small round nut. If it's a press-on, simply pull it off. If it has a small round nut, hold the minute hand still and turn the nut counter-clockwise to remove it. You can use needle-nosed pliers to assist if needed.
Finally, let's remove the hour hand. Almost all hour hands are the "press-on" type. Grab the mounting point or "hub" of the hour hand and pull up firmly. If it doesn't come off, use your needle-nosed pliers again. Place them under the hour hand where it mounts to the movement and gently rock back and forth while pulling up.
By following these steps, you should now have successfully removed the clock hands from your electric chime clock. Remember to work in a well-lit area and consider using reading glasses if needed to ensure a precise and careful process.
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Reinstall the minute hand and turn it clockwise
To reinstall the minute hand, first, make sure your clock is fully wound. Keep turning the key until the spring won't wind any further. The chime mainspring will often take more force to wind than the other springs. If your clock contains a quartz movement, allow it to keep running while you fix the issues so that you can listen to the chimes during troubleshooting.
Next, gently remove the hand nut and both hands from the clock by pulling them straight forward. Now, reinstall the minute hand. Then, slowly turn it clockwise several full turns, stopping to allow the clock to chime at each quarter hour until the clock chimes the full hour. If your clock does not strike the correct number of times as indicated by the hour hand, turn the minute hand clockwise to "6" and if "12" is passed, stop and let the clock strike. You can also move the hour hand to match the correct time. Now, the clock needs to be set to the correct time. Turn the minute hand clockwise around the dial, letting the clock strike at "6" and "12" until the correct time is reached.
Remember, never move the hands too quickly when re-synchronizing, as the clock must be allowed to strike the full number of chimes at each hour. Additionally, never move the hands counterclockwise between the 11:00 and 12:00 positions unless you are performing a re-synchronization.
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Check the hour hand is correctly positioned
Checking that the hour hand is correctly positioned is crucial when synchronising an electric chime clock. The position of the hour hand is linked to the minute hand, and they depend on each other to stay in sync as they rotate to tell the time.
If your clock has three gear trains, you will need to reinstall the minute hand and slowly turn it clockwise several full turns, allowing the clock to chime at each quarter-hour until it chimes the full hour. Regardless of where the minute hand is at this point, count the number of strikes, remove the minute hand, and reinstall the hour hand so that it points directly to the hour that has just been struck. This could take several revolutions to completely resynchronise a clock with both a chiming and striking mechanism, so don't worry if it takes some time. Just keep moving the minute hand until you find the hour.
If your clock has two gear trains, you will usually only need one revolution of the minute hand to return each of the striking train components to their correct starting position. Once the clock has been reset to 12, a two-train movement should start on the half-hour without any further adjustments being needed.
In general, when setting the clock to the correct time, move the minute hand clockwise, pausing at each quarter-hour for the clock to chime. When adjusting the time, never move the hands counterclockwise past 6 or 12. On most clocks, the hour hand is a friction fit on its shaft and may be moved around to point to the hour that the clock struck. However, it is important to note that if you move the hands counterclockwise between the 11:00 and 12:00 positions, the chimes and the time will become out of sync.
If your clock is chiming correctly but then falls out of sync, it may be because the hour hand has been moved backward after chiming the hour. This can cause the clock to start chiming the half-hour on the hour and vice versa.
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Reset the clock to the correct time
Resetting and resynchronizing an antique mantel clock is a simple task. Firstly, it is important to note that you should never push the hand of the clock from the 1:00 position through the 12:00 position to the 10:00 or 11:59 position, as this will desynchronize the clock and the chimes. Similarly, avoid moving the hands counterclockwise between the 11:00 and 12:00 positions unless you are resynchronizing.
To reset the clock to the correct time, firstly, make sure the clock is fully wound. Then, gently hold the balance wheel with two fingers and move the regulator in the direction needed (towards 'F' for faster or 'S' for slower). Move the regulator only a small amount at a time. If your clock contains a quartz movement, allow it to keep running while troubleshooting so you can listen to the chimes.
Now, move the minute hand clockwise around the dial, letting the clock strike at "6" and "12" until the correct time is reached. If you pass "12", stop and let the clock strike. If your clock has three gear trains, slowly turn the minute hand clockwise several full turns, stopping to allow the clock to chime at each quarter hour until the clock chimes the full hour.
If your clock still does not chime at the correct time, you can try two methods. Firstly, quickly rotate the clock in the plane of the balance wheel to impart motion to it. Alternatively, use a soft brush to rotate the balance wheel and then release it.
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