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If you have a prepayment meter with EDF, you can top up your electricity key or gas card at one of the 50,000 Payzone, PayPoint, or Post Office outlets across the UK. You can add credit ranging from £1 to £49 in whole pounds, and your meter can hold up to £249 of credit. If you have a smart PAYG meter, you can top up by talking to one of EDF's energy specialists, who will take your details and help you with the process.
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What You'll Learn
Topping up your electricity key at a Payzone, PayPoint, or Post Office outlet
Once you've found your nearest outlet, take your electricity key with you to top it up. You can add any amount of credit to your key, from £1 up to £49, in whole pounds only. After topping up, insert your key back into your meter, and you'll see the updated credit displayed on your meter.
If you have a smart PAYG meter, you can also top up by taking your barcode to your nearest PayPoint retailer. You will have received this barcode by letter or email when your PAYG account was set up, or you can find it in the EDF app.
If you've lost your electricity key, EDF can help you get a new one. Your first replacement key is free, and subsequent replacements may be charged. In an emergency, EDF may be able to arrange for you to pick up a new key at your local top-up outlet.
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How to get a new electricity key if yours is lost or damaged
If you've lost or damaged your prepayment key or card, EDF can help you get a replacement quickly and easily. Here's what you need to do:
First, try a few simple troubleshooting steps. Wipe your key with a clean, dry toothbrush or cloth. Check your receipt to see if your top-up worked. If the machine at your usual top-up outlet isn't working, find another Payzone, PayPoint, or Post Office outlet.
If these steps don't work, get in touch with EDF. You can contact them via email at
Your first replacement key is free, and they can usually get it to you within five working days. If you need a new key urgently, EDF may be able to arrange for you to pick one up at your local top-up outlet.
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How to top up your smart PAYG meter
If you have a smart PAYG meter with EDF, you can pay for your energy upfront, giving you control over your energy spend. You can choose how, when, and how much you top up.
To top up, you can either contact EDF or go to your nearest PayPoint retailer. If you contact EDF, one of their energy specialists will take your details and help you top up. They are open Monday to Thursday, 9 am to 5 pm, and Friday, 9 am to 4 pm. You can find the contact details on their website. If you choose to go to your nearest PayPoint retailer, you will need your top-up barcode. You will receive a letter or email with your barcode when your PAYG account is first set up, or you can find it in your EDF app.
You can also top up your electricity key or gas card at one of the 50,000 Payzone, PayPoint, or Post Office outlets around the UK. You can top up with anything from £1 up to £49 in whole pounds only. When you slot your key or card back into your prepayment meter, you'll see your credit on the meter display.
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The maximum amount of credit you can add to your electricity key
If you have a standard pay-as-you-go meter (not a smart meter), you can add anything from £1 up to £49 (in whole pounds only) to your electricity key. Once you put your key back into your meter, you'll see the credit on the meter display.
If you have a smart meter, your prepayment meter can hold up to £249 of credit.
You can top up your electricity key by taking it to your nearest Payzone, PayPoint, or Post Office outlet. There are 50,000 of these outlets across the UK.
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What to do if you can't top up your electricity key
If you can't top up your electricity key, the first thing to do is to check that your key is not damaged. If it is damaged, you can request a new one from EDF. Your first replacement is free, but you may be charged for further replacements. If you need a new key in a hurry, EDF may be able to arrange for you to pick one up from your local top-up outlet.
If your key is not damaged, the next step is to check your balance. If your electricity meter balance drops to 50p or less, or your gas meter balance drops to £0, you will lose your energy supply until you top up. If this happens during non-disconnection hours (Monday to Friday, 6 pm to 11 am, and anytime on weekends or bank holidays until 11 am the next working day), your electricity supply will not be cut off. However, gas prepayment meters don't have non-disconnection hours, so it's important to top up as soon as possible.
If you are unable to top up due to financial difficulties, EDF offers help and support with paying your bills. You can find out more information on their website or by getting in touch with their customer service team.
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Frequently asked questions
Take your electricity key to your nearest Payzone, PayPoint or Post Office outlet to top it up with credit. You can add anything from £1 up to £49 (whole pounds only). Once you put your key back into your meter, you'll see the credit topped up.
Your prepayment meter can hold up to £249 of credit.
Contact EDF via email at [email protected] or call one of their energy specialists on 03330 069 950. Your first replacement is free, but you may be charged for further replacements.
