Beatrice Lang
Kenya Power offers two main types of accounts for its customers: prepaid and postpaid. Prepaid accounts provide more control over spending and consumption, while postpaid accounts offer the convenience of using electricity first and paying later. This article will focus on how to top up prepaid electricity with KPLC.
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What You'll Learn
Using mobile money
Prepaid electricity customers of Kenya Power can purchase electricity tokens in advance to credit their meter. These tokens can be bought via mobile money, banks, and designated vendors.
To top up your prepaid electricity using mobile money, you can follow these steps:
Using M-Pesa
- Access the Safaricom menu on your phone screen.
- Go to M-Pesa, and select Lipa na M-Pesa.
- Use the pay bill option and enter the business number 888880.
- Enter your meter number and follow the M-Pesa prompts.
- A token purchase message will pop up from Safaricom with the token number.
- Key in the 20-digit token number and press enter.
Using USSD Code
Dial *977# on your phone. This USSD service is currently limited to the Safaricom mobile network.
Please note that if you do not receive a token after purchasing using mobile money services, you can call Kenya Power's national contact center on *977# or 97771 for assistance.
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Buying tokens from banks
Kenya Power offers its customers two types of accounts: prepaid and postpaid. Prepaid customers purchase electricity tokens in advance, which are then used to credit their meter. These tokens can be purchased through various channels, including mobile money, banks, and designated vendors.
When buying tokens from banks, customers can visit any of the designated bank branches or use the bank's online banking platform if available. They will need to provide their meter number and the amount they wish to purchase. The bank will then process the transaction, and the customer will receive a token, which is a unique 20-digit code. This code can then be entered into the customer's prepaid meter to add the purchased electricity units to their account.
It is important to note that customers should only make payments through official channels, such as the bank or Kenya Power's offices, and ensure that they receive an official receipt for their transaction. This helps to prevent fraud and protects their rights as a customer.
In addition to buying tokens from banks, customers can also purchase tokens through mobile money services. For example, Safaricom customers can access their M-Pesa service, select the pay bill option, enter the business number, and follow the prompts. After purchasing the token, customers should ensure that their meter is properly connected and paired. If any issues arise, such as a "CONN FAIL" message, customers can contact Kenya Power's national contact center for assistance.
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Purchasing from vendors
As a prepaid customer, you can purchase electricity tokens in advance through various channels, including designated vendors. These tokens are used to credit your meter.
To purchase tokens from vendors, you can locate a vendor near you and request to purchase a token. You will need to provide the vendor with your token meter number and the amount you wish to spend. The vendor will then facilitate the transaction.
After the transaction is complete, you will receive a token—a unique 20-digit code. You can enter this code into your prepaid meter to add the purchased electricity units to your account.
It is important to note that Kenya Power personnel will not ask you to send money to a private number. Any payment made through unofficial channels or without an accompanying receipt should be treated with caution. Always use official pay bill numbers or visit your nearest Kenya Power office for transactions.
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Updating token meter yako
To update their meters, customers will key in two 20-digit codes sent to them via SMS by Kenya Power in the correct sequence. Before entering the codes, make sure to use up all old, unused electricity tokens. If you do not, you will not be able to use them after entering the meter update codes.
The token buyer, not necessarily the registered meter owner, will update the meter. Therefore, in rental situations, it is the tenant who will update their respective token meter, not the landlord.
If you have multiple meters, the reset codes and update codes are issued for each meter on the next token purchased by each meter user. The reset codes and update codes will be loaded in the same way the unit tokens are loaded in meters.
Remember, Kenya Power personnel do not call to ask for private information. All information should only be shared on a need-to-know basis. If in doubt, please retain your information.
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Calling customer support
If you need to top up your prepaid electricity from KPLC, you can call the KPLC Call Centre on 0711031000, 0732111000, or 020-3201000. You can also call the National Contact Center & Customer Experience on 97771 or *977# for assistance.
When calling customer support, you will need to provide the customer support representative with some information. For a postpaid account, you will need to provide your meter's serial number or the registered national ID number of the owner. For a prepaid account, you will need to provide the device's name, which can be an Actaris, Clou Electrical, Conlog, Hexing, Inhemeter, or Shenzhen meter.
If you need to report a power outage, you can call the National Contact Center & Customer Experience on 97771 or *977#. You can also use these numbers to request assistance with your tariff.
If you are experiencing issues with your prepaid meter, you can call the National Contact Center & Customer Experience on 97771 or *977# for assistance. If you receive a "problem with token generation" message when purchasing a prepaid token via mobile money, please call the Contact Center and provide the telephone number of the fraudster or any other relevant information.
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Frequently asked questions
You can top up your prepaid electricity KPLC account by purchasing electricity tokens in advance through various channels, including mobile money, banks, and designated vendors.
Access the Safaricom menu on your phone screen. Go to Mpesa, select Lipa na Mpesa, and use the pay bill option. Enter the business number 888880, then enter your meter number and follow the Mpesa prompts. A token purchase message will pop up from Safaricom with the token number.
Please call KPLC on *977# or 97771 for assistance.
KPLC personnel will not ask you to send money to a private number. Any payment should be made through official channels, such as pay bill numbers or at KPLC offices. An official transaction should have an accompanying receipt.
