Molly Ayala
If you're moving to a new home, you'll need to transfer your National Grid service to your new address. This can be done in the same call as ending your old service. National Grid asks for 5-7 days' notice to schedule a crew member to visit your home and turn your service on or off. When you call, you'll need to provide your full address, including the house number, street name, unit/apartment number, city, state, and zip code. If you have a contract with an Energy Service Company (ESCO), you may be able to transfer your service to your new home, but you may need to terminate your plan if you are moving out of their service area. Massachusetts customers can manage both gas and electric service accounts under one login profile.
| Characteristics | Values |
|---|---|
| Notice period | 5-7 days |
| Method | Online or over the phone |
| Phone number | 1-800-642-4272 |
| Customer service hours | 7:00 AM to 5:00 PM, Monday to Friday |
| Information required | Full address, including house number, street name, suffix, unit/apartment number, city, state, and zip code |
| Additional information | If you have a contract with an Energy Service Company (ESCO), contact them directly to see if you can transfer your service |
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What You'll Learn
- Notify National Grid of your move either online or over the phone
- Provide your full address, including house number, street name, city, and zip code
- Give at least a week's notice to avoid interruptions to your service
- If you have a contract with an ESCO, contact them directly
- If moving outside of National Grid territory, contact your new provider
Notify National Grid of your move either online or over the phone
If you are moving to a new home outside of the National Grid service territory, you will need to stop electricity or gas service with National Grid. To do this, you must notify National Grid of your move either online or over the phone. It is recommended that you provide at least five to seven days' notice.
If you already have an online account with National Grid, you can put in a stop service request on your account. To do this, log in to your account and click on the "Stop Service" option. You will need to provide your new address, including the house number, street name, unit/apartment number, city, state, and zip code.
If you do not have an online account, you can reach National Grid over the phone by calling 1-800-642-4272. Their customer service hours are from 7:00 AM to 5:00 PM, Monday to Friday. During your call, you will need to provide your new address and any other requested information to close your gas or electricity account.
If your move-out date changes, be sure to contact National Grid before your original move-out date to avoid any interruptions to your service. Additionally, if you have a contract with an Energy Service Company (ESCO), it is recommended to contact them directly to discuss transferring or terminating your service.
Remember, when transferring your electricity or gas service, it can take up to seven days to start up a new National Grid service. So, be sure to notify National Grid at least a week in advance to ensure a smooth transition to your new home.
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Provide your full address, including house number, street name, city, and zip code
When transferring your electricity service with National Grid, you will need to provide your full address, including the house number, street name, and suffix, unit/apartment number, city, state, and zip code. This is necessary for both starting and stopping your service. National Grid requires 5-7 days' notice to schedule a crew member to visit your home and physically turn your service on or off.
If you are moving to a new home within National Grid territory, you can end your old electricity service and start a new one in the same call. You can call National Grid at 1-800-642-4272 during their customer service hours, which are Monday to Friday, 7:00 AM to 5:00 PM.
If you are moving outside of National Grid's service area, you will need to stop your electricity service and contact your new electricity provider to start service before moving into your new home. You can do this by submitting a stop service request online if you have an account, or by calling the number provided above.
It is important to provide your full and accurate address when transferring your electric service to ensure a smooth transition and avoid any interruptions to your service.
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Give at least a week's notice to avoid interruptions to your service
If you are transferring your electricity service with National Grid, it is important to give at least a week's notice to avoid any interruptions to your service. National Grid requires 5-7 days of notice before your move-out date to schedule a crew member to visit your home and physically turn off your service. This will ensure that your service is properly terminated at your old address and can help you avoid any potential issues with your new service.
Providing adequate notice will also give you time to take care of other tasks related to your move. For example, you may need to contact your new electricity provider to start service before moving into your new home. By giving National Grid advance notice, you can ensure that there is a smooth transition between your old and new services.
In addition, if you have a contract with an Energy Service Company (ESCO), it is advisable to contact them directly to discuss your options. You may be able to transfer your service to your new home or terminate your plan if you are moving out of their service area. Giving them advance notice will allow them to process your request and avoid any potential interruptions to your service.
Failing to provide sufficient notice may result in a delay in transferring your service, which could cause inconvenience and disruption. Therefore, it is always best to plan ahead and give as much notice as possible when transferring your electric service with National Grid. By doing so, you can ensure a seamless transition and maintain uninterrupted access to electricity during your move.
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If you have a contract with an ESCO, contact them directly
If you have a contract with an Energy Service Company (ESCO), it is recommended that you contact them directly to inform them that you are moving. Depending on whether or not you are moving to an area covered by your ESCO, you may be able to transfer your service to your new address. If your new home is outside of your ESCO's service area, you may need to terminate your contract.
ESCOs are companies that provide a range of energy solutions, including energy savings projects, energy infrastructure outsourcing, power generation, and energy supply. They are distinguished from other energy-efficiency firms by their use of performance-based contracting, where the company's compensation is directly linked to the energy cost savings of the project. This means that if a project does not provide returns on investment, the ESCO is often responsible for paying the difference.
ESCOs offer a comprehensive plan to maximize energy savings while meeting the specific requirements of a customer's facility. They can handle energy audits, advise on potential future savings, and manage projects across multiple locations under the same contract. When working with an ESCO, organizations can benefit from the fiscal advantage of financing energy efficiency retrofits entirely from future energy savings, without needing upfront allocated financing.
If you have a contract with an ESCO and are moving, be sure to contact them directly to discuss your options and any necessary steps to take regarding your contract.
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If moving outside of National Grid territory, contact your new provider
If you are moving outside of National Grid's service territory, you will need to end your electricity or gas service with them. You can do this by notifying National Grid online or over the phone. It is recommended that you provide at least five to seven days' notice to avoid any interruptions to your service. You can put in a stop service request on your online account, or you can call National Grid at 1-800-642-4272 during their customer service hours, which are Monday to Friday, 7:00 AM to 5:00 PM.
During your communication with National Grid, you will need to provide certain information to close your gas or electricity account. This may include your name, the address of the location you are moving out of, and your new address. If your move-out date changes, be sure to contact National Grid before your original move-out date to avoid any issues.
After ending your service with National Grid, you will need to contact your new electricity and gas provider(s) to start service before moving into your new home. It is important to do this in a timely manner to ensure that you have the necessary services set up when you arrive at your new location.
If you have a contract with an Energy Service Company (ESCO), you may be able to transfer your service to your new home. However, if you are moving outside of your ESCO's service area, you may need to terminate your plan and explore other options for your new location.
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Frequently asked questions
You can transfer your electricity service with National Grid by scheduling an appointment. This can be done online or over the phone. You will need to provide the full address of the location you are moving to, including the house number, street name, unit/apartment number, city, state, and zip code.
National Grid asks for 5-7 days' notice for transferring electricity service so that they can schedule a crew member to visit your home and physically turn your service on or off.
In addition to the full address of the location you are moving to, you will need to provide your name, phone number, and the date you would like your electricity service to start.
If you are moving outside of National Grid's service territory, you will need to notify them to end your service. This can be done online or over the phone. You will also need to contact your new electricity provider to start service before moving into your new home.
There are several variables that can cause your electricity bill to fluctuate, such as seasonal changes and the operation of your equipment. You can find more information on National Grid's website about how to gain more control over your usage and save energy.
