Trystan Casey
Electric Boarding Company LLC is an online retailer of electric vehicles, including electric skateboards, scooters, and bikes. The company has received mixed reviews from customers, with some praising their customer service and others complaining about issues with non-delivery of products, product quality, and difficulty cancelling orders. The Better Business Bureau (BBB) has received complaints about the company, including concerns about non-delivery of ordered and paid-for products and product issues. While the company has addressed some of these complaints, customers have not always been satisfied with the resolutions. Some customers have also raised concerns about the company's business practices, such as acting as a middleman and potentially bulk illegally importing products.
| Characteristics | Values |
|---|---|
| BBB Accreditation | Not BBB Accredited |
| Customer Service | Responsive, helpful, good experience, fast response |
| Shipping | Delayed, no shipping information provided |
| Product Quality | Incomplete, faulty, issues with the product |
| Warranty | Not honoured, expired |
| Location | Headquartered in Florida |
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What You'll Learn
Electric Boarding Company's customer service
The Electric Boarding Company LLC is an online retailer based in Tampa, Florida, that sells electric scooters, skateboards, and bikes. The company has received several complaints from customers regarding non-delivery of products, product issues, and poor customer service.
However, it is important to note that the company has also addressed these complaints and tried to resolve the issues. For instance, in one case, a customer complained about not receiving a product they ordered and paid for online. The Electric Boarding Company responded by stating that they were working to eliminate the causes leading to such complaints. In another instance, a customer praised the company for its helpful and caring service, specifically highlighting the assistance provided by Erin from customer support.
In terms of specific customer service experiences, there have been mixed reviews. Some customers have reported rude and uncooperative behaviour from phone representatives, with one instance of a representative hanging up on a customer. On the other hand, positive experiences include Erin from customer service being commended for her helpfulness and knowledge, ensuring customers feel comfortable with their purchases. Another customer praised the after-sales manager, Erin, for diagnosing and promptly delivering a replacement part for a broken electric motor.
The company has also been accused of unethical sales practices, with one customer claiming that they were misled about the price of a product and experienced bait-and-switch tactics. The Electric Boarding Company responded by apologizing for any confusion and stating that they would address the issue with their customer service team.
Overall, while there have been some negative experiences, there are also positive testimonials highlighting the company's efforts to address complaints and provide helpful customer service.
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Shipping and delivery times
The Electric Boarding Company (EBC) has received mixed reviews regarding its shipping and delivery times. Some customers have praised the company for quick delivery, with one customer reporting that they received their order within five days. Another customer stated that they received their order within the promised timeframe of 3-5 days.
However, there are also several complaints about delayed deliveries and a lack of communication regarding shipping updates. Some customers have reported not receiving their orders for several months, despite being assured that their products would arrive within a few days. Others have mentioned that they did not receive any shipping confirmation or tracking information, and in some cases, orders were delivered without any prior notification.
During the COVID-19 pandemic, the Electric Boarding Company experienced delays in delivery times, with Meepo boards taking 3-4 weeks for delivery. The company recommended alternative brands such as Lycaon, Backfire, or Skatebolt, which shipped from the US and had shorter delivery times of 3-5 days.
In terms of customer service, the Electric Boarding Company has received mixed reviews. Some customers have praised the company for its helpful and responsive staff, particularly highlighting Erin from customer service for her assistance and communication. However, other customers have expressed frustration with the company's lack of responsiveness and difficulty in reaching them via phone or email. There are also complaints about the company's return and refund policies, with some customers stating that they were unable to return defective products or receive refunds for their orders.
Overall, while the Electric Boarding Company has received some positive feedback for its shipping and delivery times, there are also a significant number of complaints about delays, lack of communication, and issues with customer service. It is important for customers to be aware of potential challenges and to carefully review the company's policies before placing an order.
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Product quality and reliability
Electric Boarding Company LLC is an online retailer that sells electric vehicles, including electric skateboards, scooters, and bikes. The company has received mixed reviews from customers regarding product quality and reliability.
Some customers have reported issues with their purchases, including broken parts, faulty brake systems, and frequent punctures. In one case, a customer reported that their teenage son had experienced multiple issues with their Ecotric Electric Bike, including five punctures on the rear wheel, a punctured front tube, and other unspecified problems that required additional out-of-pocket expenses. The customer also raised safety concerns, highlighting the risk of their child falling off the bike or being hit by a car due to the frequent punctures. Despite their attempts to resolve the issue, the company refused to accept a return or offer a refund, advising the customer to locate a bike shop and pay for repairs.
Another customer shared a similar experience with the company's after-sales service. After purchasing two electric scooters for their grandchildren, the brake system broke after a few rides. As the purchase had been made over a year prior, the company refused to offer a repair or solution, citing the expiration of the warranty period. While the company responded to the dispute, the customer was unsatisfied with their handling of the issue.
On the other hand, some customers have praised the company's after-sales service and product reliability. One customer shared their positive experience with the company's representative, Erin, who helped diagnose and promptly deliver a replacement part for a broken electric motor. Similarly, another customer commended Erin for her communication and assistance throughout their purchasing journey, ensuring they received their desired product with additional accessories.
The Electric Boarding Company has also faced accusations of selling incomplete products and engaging in questionable business practices. One customer claimed that they were informed they would need to pay an additional $900-$1000 to complete their purchase. Additionally, there are concerns about the company's role as a middleman between customers and manufacturers, with allegations of bulk illegal importing and non-compliance with product liability insurance requirements.
In summary, the Electric Boarding Company's product quality and reliability have been a source of mixed reviews. While some customers have experienced significant issues with their purchases and unsatisfactory after-sales service, others have praised the company's responsiveness and willingness to go above and beyond to ensure customer satisfaction. It is essential for prospective customers to carefully consider these varying experiences and make informed decisions when purchasing from the Electric Boarding Company.
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Return and refund policy
The Electric Boarding Company has received several complaints on BBB (Better Business Bureau) regarding non-delivery of products, product issues, and poor customer service. The company has responded to some of the disputes, but in certain cases, customers were not satisfied with the resolution.
Now, regarding the return and refund policy, the Electric Boarding Company's policy states that "all sales are final, and no returns will be accepted, and no refunds will be issued, except as provided herein." This means that, in general, they do not accept returns or provide refunds for any reason, including dissatisfaction, defects, or damage.
To initiate a return or refund process, customers must email customer service at [email protected] within 48 hours of the purchase date. The customer service team will then provide the contact information for the relevant source or manufacturer, as the Electric Boarding Company is a reseller and does not handle returns or repairs directly.
It is important to note that the Electric Boarding Company's policy may not always align with the policies of the original manufacturers or sources of the products. In some cases, customers have reported difficulties in obtaining returns or refunds, even when the product is defective or has issues.
Additionally, the Electric Boarding Company has been described as a "third-party" or "middleman" company, which means they do not stock or warehouse products themselves. This can lead to longer shipping times and potential issues with returns or refunds, as the company is essentially a reseller that connects buyers with manufacturers.
Customers are advised to carefully review the terms of service and return policies before making a purchase, as policies may vary depending on the specific product and manufacturer. In some cases, customers may have more success in obtaining a refund by contacting the payment provider, such as PayPal, or their credit card company.
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Business ethics and legality
Electric Boarding Company LLC is an online retailer of electric vehicles, including electric skateboards, scooters, and bikes. The company has received mixed reviews and complaints from customers regarding its products and services. Some customers have reported issues with non-delivery of products, product quality, and customer service. There are also accusations of the company bulk importing from known tariff dodgers and illegally internationally air shipping batteries without proper marking.
From a business ethics standpoint, the Electric Boarding Company has a responsibility to provide accurate and transparent information about its products and services. This includes clear communication about shipping times, tracking information, and product availability. The company should also ensure that its products are safe and comply with all relevant laws and regulations, including those related to importing and battery shipping.
In terms of legality, the Electric Boarding Company is legally required to follow warranty guidelines and provide accurate information about its return and refund policies. They should also ensure that they are complying with all tax regulations, including charging sales tax to Florida residents. Additionally, the company should be transparent about any risks associated with their products, such as potential hazards that could cause injury.
To maintain ethical and legal business practices, the Electric Boarding Company should focus on addressing customer complaints promptly and effectively. This includes providing clear and timely communication, offering appropriate solutions or remedies for issues, and ensuring that their products and services meet customer expectations. By prioritizing customer satisfaction and adhering to legal requirements, the company can improve its reputation and maintain the trust of its customers.
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Frequently asked questions
Electric Boarding Company LLC is a legitimate business based in Florida. However, it is not BBB Accredited and has received several complaints regarding non-delivery of products, poor customer service, and product issues.
Reviews for Electric Boarding Company are mixed. Some customers have praised the company for its excellent customer service and quick response times, while others have complained about issues with their products, difficulty cancelling orders, and the company's failure to resolve disputes.
Shipping times may vary depending on the product and shipping method chosen. According to some customers, shipping can take anywhere from 8 days to 3-4 weeks for fast shipping and 4-5 weeks for standard shipping. The company has also recommended certain brands that ship from the US and arrive faster, taking 3-5 days.
