Molly Ayala
Service Electric Cable TV, Inc. (SECTV) is a cable television company that offers broadband internet and telephone services through partner companies PenTeleData and Ironton Telephone. Serving eastern Pennsylvania and western New Jersey, Service Electric has experienced outages in Wilkes-Barre, Pennsylvania, in the past, with customers reporting issues with their internet service. While Service Electric provides support and assistance for customers facing issues with their internet service, recent reports indicate that some users in Wilkes-Barre have faced challenges with internet connectivity and the company's website.
| Characteristics | Values |
|---|---|
| Service | Internet, TV, and Phone |
| Outage Reports | Wilkes-Barre, Kingston, Old Forge, Hunlock Creek |
| Postal Codes | 18706, 18705 |
| Customer Support | Chat, Phone, Email |
| Phone Number | 570-825-8508 |
| Website | https://sectv.com/ |
| Speed Test | PTD speed test |
| Modem | DOCSIS 3.1 Modem for Gig speed |
| Router | Eero router |
| Streaming App | SEN+ |
| Streaming Content | High school and collegiate sports, IronPigs Baseball, Phantoms Hockey, Musikfest |
| Streaming Cost | $9.95/month |
| Internet Cost | $47.95/month |
| Modem Rental Fee | $7.95/month |
| Network Access Fee | $10.00/month |
| Sales Tax | Varies by state; estimated at $0.36/month |
| Franchise Fees | Included in total monthly cost |
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What You'll Learn
- Service Electric Wilkes-Barre offers cable TV, broadband internet, and phone services
- Customers in Wilkes-Barre report frequent outages and slow internet speeds
- Service Electric Wilkes-Barre provides local content, sports, and music streaming
- Customers can call or email Service Electric Wilkes-Barre for support with internet issues
- Service Electric Wilkes-Barre offers internet plans with no data caps, contracts, or hidden fees
Service Electric Wilkes-Barre offers cable TV, broadband internet, and phone services
Service Electric's cable TV service includes exclusive coverage on SEN, the Service Electric Network, with three channels featuring original programming at no additional fee. This includes coverage of local high school and collegiate sports, Lehigh Valley IronPigs baseball games, Lehigh Valley Phantoms hockey games, and Musikfest, the largest free music festival in the nation. The company also offers the SEN+ streaming app, which provides access to all of their current content for $9.95/month.
In terms of broadband internet, Service Electric is one of the highest-rated providers in the country, offering up to Gig speed internet with local support. Customers can also pair their internet service with eero whole-home WiFi for a better experience. For new Lehigh Valley residential subscribers, Service Electric offers 50% off their regular-priced core internet service for the first three months.
Phone services are also provided by Service Electric Wilkes-Barre through partner companies PenTeleData and Ironton Telephone.
While Service Electric generally has a good reputation, there have been reports of occasional outages and issues with their website and account system. However, it is important to note that these reports are a couple of years old, and the company may have improved its services since then.
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Customers in Wilkes-Barre report frequent outages and slow internet speeds
Customers in Wilkes-Barre, Pennsylvania, have reported frequent outages and slow internet speeds with Service Electric. Service Electric is a cable television company that serves eastern Pennsylvania and western New Jersey. In addition to cable TV, the company also offers broadband internet and telephone services through partner companies PenTeleData and Ironton Telephone.
While Service Electric advertises high-speed internet of up to 1 Gig, some customers in Wilkes-Barre have experienced issues with slow and inconsistent internet speeds. One customer reported that their internet service had been "horrible and spotty" for several days, especially at night, indicating that the issue might not be with their modem or router. Another customer reported an internet and TV outage in Wilkes-Barre, which had been ongoing for three weeks.
In addition to internet issues, some customers in Wilkes-Barre have also experienced problems with Service Electric's website and account system. Several customers reported being unable to access their accounts or pay their bills due to website outages and system upgrades. These issues have caused frustration and inconvenience for customers.
It is important to note that internet speeds can vary due to various factors outside the company's control. Service Electric offers a PTD speed test on its website for customers to check their internet speeds. The company also provides customer support through chat, phone, and email options to help remedy any internet service issues.
To improve their internet experience, Service Electric recommends pairing their internet service with eero whole-home WiFi. This combination can provide customers with more reliable and consistent internet coverage throughout their homes. However, actual internet speeds may vary, and customers are encouraged to contact the company for assistance if they experience frequent outages or slow speeds.
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Service Electric Wilkes-Barre provides local content, sports, and music streaming
Service Electric offers cable television and broadband internet in eastern Pennsylvania and western New Jersey. The company has been providing services since 1948 and is proud to announce that all of its exclusive, local content is now streaming.
The Service Electric Network (SEN) provides hundreds of local high school and collegiate sports games, including Lehigh Valley IronPigs baseball and Lehigh Valley Phantoms hockey. SEN also offers daily coverage of Musikfest, the largest free music festival in the nation.
In addition to its television offerings, Service Electric is one of the highest-rated broadband providers in the country, offering up to Gig speed internet with local support. Customers can pair their internet service with eero whole-home WiFi for an enhanced experience.
Service Electric's Wilkes-Barre channel lineup includes a range of options such as Economy, Full Basic, Ultimate Digital Tier 2 3, and Premium Movie/Entertainment Channels. Music Choice channels are also available and can be accessed with a TiVo Whole-Home DVR, TiVo Evolution streaming box, Dual Tuner DVR, or HD Converter.
While Service Electric generally provides reliable services, occasional outages may occur. For example, there have been reports of internet and TV outages in Wilkes Barre, PA, in the past. However, such disruptions are not the norm, and Service Electric strives to provide uninterrupted services to its customers.
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Customers can call or email Service Electric Wilkes-Barre for support with internet issues
If you are experiencing issues with your Service Electric internet in Wilkes-Barre, there are a few options for getting support. Service Electric offers customer support via phone or email. You can reach them by calling 570-825-8508 or by using the email and chat options on their website. When you contact Service Electric, they will work with you to remedy the situation.
It is always a good idea to check whether the issue is on your end before contacting customer support. You can do this by checking Service Electric's outage map online or by performing a speed test. If the issue is widespread, you may want to wait until the problem is resolved before contacting customer support.
Service Electric provides cable television and broadband internet services in eastern Pennsylvania and western New Jersey. In some cases, internet and TV outages have been reported in these areas. If you are experiencing an outage, it may be helpful to provide your postcode or address when reporting the issue to Service Electric. This will allow them to better understand the extent of the outage and provide a more timely resolution.
In addition to phone and email support, Service Electric also offers a live chat feature on its website. This can be a convenient way to get help without having to wait on hold or send an email. The chat feature may not be available during widespread outages, so it is always a good idea to have multiple ways to contact customer support.
By offering multiple avenues for customer support, Service Electric ensures that its customers in Wilkes-Barre can get the help they need with their internet issues. Whether it's through phone, email, or chat, customers can reach out to Service Electric and work towards resolving their internet-related concerns.
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Service Electric Wilkes-Barre offers internet plans with no data caps, contracts, or hidden fees
Service Electric's internet plans offer flexibility and value for their customers. With no data caps, customers can use the internet as much as they need without worrying about exceeding any limits. Additionally, the absence of contracts means that users are not locked into long-term commitments, providing freedom and flexibility. Furthermore, the company's commitment to transparency is evident through its promise of no hidden fees, ensuring that customers know exactly what they are paying for.
The internet service provided by Service Electric is highly regarded, with the company being recognised as one of the highest-rated broadband providers in the country. They offer impressive speeds of up to 1 Gig, ensuring that customers can enjoy seamless streaming, browsing, and downloading experiences.
In addition to its core internet services, Service Electric Wilkes-Barre also offers exclusive local content through the Service Electric Network (SEN+). For only $9.95 per month, subscribers can enjoy a wide range of programming, including high school and collegiate sports, IronPigs Baseball, Phantoms Hockey, and Musikfest. New Lehigh Valley residential subscribers can also take advantage of a promotional offer, receiving 50% off the regular-priced core internet service for the first three months.
While Service Electric strives to provide reliable services, occasional outages may occur. Customers facing issues with their internet connection or other services can reach out to the company's support team through various channels, including phone, email, and live chat. The company is committed to remedying any problems and ensuring a positive experience for its valued customers.
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Frequently asked questions
Yes, there have been reports of outages in Wilkes-Barre, Kingston, Old Forge, and Hunlock Creek.
There could be many reasons for an outage, including technical faults or adverse weather conditions.
You can call their support line at 570-825-8508 or email them to report the issue.
It is common for some problems to be reported throughout the day. However, an outage is usually declared when the number of reports exceeds the baseline.
Service Electric offers internet speeds ranging from 100 Mbps up to 1 Gig.
