Umair Gaines
The City of Tallahassee and Talquin Electric are two different utility providers serving the city of Tallahassee, Florida. While the City of Tallahassee offers electricity, water, natural gas, and solid waste services, Talquin Electric provides electricity to around 53,000 accounts and also offers water and wastewater services. Both have their advantages and drawbacks, with some residents of Tallahassee reporting varying experiences in terms of cost, reliability, and customer service.
| Characteristics | Values |
|---|---|
| Type | Talquin is an electricity cooperative. |
| Coverage | Talquin provides electricity to 7 cities and 4 counties in Florida. The largest county served by Talquin is Leon County. |
| Customer Count | Talquin has a total of 57,701 customers, including 5 industrial accounts, 3,419 commercial customers, and 54,277 residential accounts. |
| Average Bill Amount | Talquin's average monthly bill is $163.23, which is 15.56% higher than the national average of $141.25. |
| Outages | Talquin customers experience an average of 3.2 outages per year, with each outage lasting around 253 minutes. |
| Electricity Rates | Talquin's average residential electricity rate is 14.55 cents per kilowatt-hour, ranking 38th out of 59 suppliers in Florida. |
| Electricity Sources | Talquin purchases power at wholesale rates and resells it to customers. They also generate some electricity at their own plants. |
| Net Metering | Talquin offers net metering services, allowing customers with solar panels to sell electricity back to the grid. |
| Wastewater and Water Services | Talquin provides wastewater and water services to its members. |
| City of Tallahassee Utilities | The City of Tallahassee has a four-service utility department providing electricity, water, natural gas, and solid waste services. |
| Additional Services | The City of Tallahassee offers free energy audits, ceiling insulation grants, and financial assistance to offset utility costs. |
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What You'll Learn
- Cost comparison: Talquin bills are cheaper, but City power is generally better
- Outages: Talquin has more frequent outages, but City power can take longer to restore
- Energy sources: Talquin purchases power at wholesale rates, while the City offers solar grants
- Service areas: Talquin serves Leon County and parts of Tallahassee, while the City covers all of Tallahassee
- Customer experience: Both have pros and cons; the key is ensuring lines, service, and billing are all the same entity
Cost comparison: Talquin bills are cheaper, but City power is generally better
The City of Tallahassee offers a range of utility services, including electricity, water, natural gas, and solid waste. The Utilities Department provides financial assistance to commercial customers to help with utility costs and offers free energy audits to help businesses save energy and money. The City also offers grants for ceiling insulation and provides natural gas connections at no charge.
Talquin Electric, on the other hand, is an electricity cooperative that has been powering its community since 1940. It provides electricity to approximately 53,000 accounts and offers water and wastewater services in portions of Tallahassee and surrounding areas. Talquin's average residential electricity rate per kilowatt-hour is 14.55 cents, which is slightly higher than the average Florida rate of 14.25 cents and the national rate of 16.13 cents. Talquin's average monthly bill is $163.23, which is 15.56% higher than the national average of $141.25.
When it comes to cost, Talquin bills are generally cheaper than the City of Tallahassee. However, some customers have reported lower prices with the City, especially when garbage service is included. Additionally, Talquin customers have experienced more frequent and lengthy power outages, with some reporting that their power went out multiple times a month. On the other hand, City of Tallahassee customers have reported generally more reliable power, with shorter restoration times after hurricanes.
While Talquin offers lower rates and bills, the City of Tallahassee's utility services provide better reliability and additional benefits such as financial assistance, energy audits, and grants. Therefore, despite the lower costs associated with Talquin, the City of Tallahassee's power services are generally considered superior due to their dependability and the range of services and support offered to customers.
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Outages: Talquin has more frequent outages, but City power can take longer to restore
The City of Tallahassee and Talquin Electric Cooperative are two different utility providers in Tallahassee, Florida. While both provide electricity to the city, there are some key differences between them when it comes to outages.
Talquin Electric Cooperative has been powering its community since 1940 and provides electric, water, and wastewater services to approximately 53,000 accounts in parts of Tallahassee and the surrounding areas. While Talquin has a strong track record of providing reliable services, it is not uncommon for outages to occur from time to time. These outages can be caused by a variety of factors, including severe weather conditions or technical issues.
To report an outage to Talquin, customers can utilize the Talquin mobile app, available on iOS and Android devices, which allows for convenient reporting and updates. Alternatively, customers can send a text message to 85700 or call the provided phone numbers for automated or live operator assistance. Talquin is committed to restoring electric services efficiently and safely, especially in the aftermath of storm damage.
On the other hand, the City of Tallahassee's utility department is highly ranked and provides electricity, water, natural gas, and solid waste services to its residents. The city takes pride in offering reliable and efficient services, but like any power provider, outages can occasionally occur due to unforeseen circumstances.
The City of Tallahassee encourages residents to report electric outages promptly through their official website or by contacting their customer support. While the city works diligently to restore power, there may be instances where it takes longer to resolve more complex or widespread outages.
In summary, while Talquin has a higher frequency of outages, the restoration process can often be quicker. In contrast, outages in the City of Tallahassee's power supply may occur less frequently, but the restoration process could potentially take longer, depending on the nature and extent of the issue. It is important for residents to be aware of the procedures to report outages and to stay informed through the providers' official channels during such events.
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Energy sources: Talquin purchases power at wholesale rates, while the City offers solar grants
Talquin Electric Cooperative has been powering its community since 1940 and provides electricity to 7 cities across 4 counties, including parts of Tallahassee and its surrounding areas. Talquin purchases power at wholesale rates and sells electricity to its customers. In 2023, the company sold around 986,914 megawatt hours to retail customers and 2,853 megawatt hours to other suppliers through the wholesale market. Of this, they generated 164 megawatt hours themselves and purchased the remaining 1,014,394 megawatt hours at wholesale rates. Talquin's average monthly residential electricity bill is $163.23, which is 15.56% higher than the national average of $141.25.
The City of Tallahassee, on the other hand, has its own highly ranked, four-service utility department that provides electricity, water, natural gas, and solid waste services. The Utilities Department offers a range of products and services for commercial customers, including financial assistance to help with utility costs. The City also offers a free energy audit service to help businesses save energy, water, and money.
In terms of energy sources, Talquin purchases a significant portion of its power from wholesale markets, while the City of Tallahassee appears to generate its own energy, offering grants and incentives for businesses to install solar panels and improve insulation.
The City of Tallahassee encourages businesses to install approved PV or solar electric panels that operate in conjunction with the City's electric grid, providing clean and renewable energy. The City also offers a Ceiling Insulation Grant, where a Commercial Energy Auditor advises businesses on the best insulation level, calculates job costs, and provides a list of participating contractors.
By contrast, Talquin's website mentions rates, bills, and how they "generate or buy their power", indicating that they may also generate some of their electricity in-house. However, the specific energy sources for both Talquin and the City of Tallahassee are not explicitly stated and would require further investigation to determine.
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Service areas: Talquin serves Leon County and parts of Tallahassee, while the City covers all of Tallahassee
Talquin Electric Cooperative and the City of Tallahassee are two different utility providers serving Tallahassee and its surrounding areas. The service areas of these two providers are slightly different, with some overlap.
Talquin Electric Cooperative has been powering its community since 1940. The cooperative provides electricity to approximately 53,000 accounts, serving Leon County and parts of Tallahassee, as well as surrounding areas. Talquin provides electric, water, and wastewater services to its members. While Talquin serves parts of Tallahassee, it is important to note that it does not cover the entire city.
On the other hand, the City of Tallahassee has its own utility department that serves all of Tallahassee. The City's utility department provides electricity, water, natural gas, and solid waste services to its residents and businesses. The City of Tallahassee also offers additional services, such as a free energy audit to help customers save energy and money.
The City of Tallahassee also owns and operates the Tallahassee International Airport, which serves a 100-mile market radius and provides connections to major destinations worldwide. The City's utility department, therefore, has a broader infrastructure role in addition to its service provision responsibilities.
It is worth noting that some areas of Tallahassee may have agreements where the lines are owned by one provider but the services are provided by the other, which can sometimes lead to complications in resolving issues. Residents and businesses in Tallahassee can benefit from understanding the specific arrangements in their areas to make informed choices.
While both Talquin and the City of Tallahassee have their own service areas, there is some overlap, and customers' experiences with pricing, reliability, and customer service may vary depending on their specific locations and circumstances.
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Customer experience: Both have pros and cons; the key is ensuring lines, service, and billing are all the same entity
When it comes to customer experience in Tallahassee, there are two main utility providers: Talquin Electric and the City of Tallahassee. Both have their pros and cons, and customers have reported varying experiences with both providers. The key to a positive customer experience lies in ensuring that the lines, service, and billing all come under the same entity, avoiding the "passing the buck" issue that can arise when different providers are involved.
Talquin Electric is an electricity cooperative that has been powering its community since 1940. It provides electricity to approximately 53,000 accounts, including residential, commercial, and industrial customers. Talquin's rates are slightly higher than the national average, with an average monthly bill of $163.23, and customers experience more frequent and longer outages compared to the city. However, Talquin offers net metering services, making it more economically feasible for customers with solar panels to sell electricity back into the grid.
On the other hand, the City of Tallahassee has a highly ranked, four-service utility department that provides electricity, water, natural gas, and solid waste services. The city's rates are generally more expensive than Talquin's, with some customers reporting bills of $200-$260 for a 1500 sq ft apartment. However, the city offers financial assistance to help offset utility costs and provides free energy audits to help businesses save energy and money.
Customers of both Talquin and the City of Tallahassee have reported issues with power outages. Some Talquin customers have experienced multiple outages per month, while others have found that it takes longer for their power to be restored after hurricanes or storms. City of Tallahassee customers have also experienced outages, but they are generally less frequent and shorter in duration.
To ensure a seamless customer experience, it is essential to confirm that the lines, service, and billing are all managed by the same entity. This prevents the "passing the buck" scenario, where customers are left frustrated as different providers shift responsibility. By having a single provider for all utility services, customers can avoid the hassle of coordinating between multiple entities and quickly resolve any issues that may arise.
In conclusion, while both Talquin Electric and the City of Tallahassee have their advantages and disadvantages, the key to a positive customer experience lies in streamlining the utility services. Customers should prioritize finding a provider that offers comprehensive services, from power lines to billing, to ensure a more efficient and effective resolution of any problems that may occur.
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Frequently asked questions
Talquin Electric is an electricity cooperative that sources electricity through megawatt hours generated by the company and through wholesale channels. The City of Tallahassee offers electricity, water, natural gas, and solid waste services.
The average Talquin Electric monthly bill is $163.23, which is 15.56% higher than the national average of $141.25. The City of Tallahassee's utility costs vary depending on the size of the property. For example, one user reported paying between $200 and $260 for a 1500 sq ft apartment.
Some users have reported more frequent power outages with Talquin Electric, with some claiming that power went out multiple times a month. However, others have stated that the reliability of each provider depends on the area, with some areas experiencing longer restoration times with the City of Tallahassee after hurricanes.
