Otis Singleton
Megawheels is an electric scooter manufacturer that offers a range of models, including the S5, S10, and A5. With affordable prices, Megawheels scooters are known for their speed and braking power, with some models featuring front electronic and rear disk brakes. However, they may fall short in terms of range and portability. While some customers praise their value for money and solid build quality, others have reported issues with battery life and customer service. Overall, Megawheels electric scooters can be a good choice for those seeking a budget-friendly option with decent performance, but they may not offer the same durability and long-term reliability as more established brands.
| Characteristics | Values |
|---|---|
| Speed | 16.2 mph |
| Hill climbing | Struggled with hill climbing |
| Pneumatic tires | Yes |
| Brakes | Front electronic and rear disk |
| Foldable | Yes |
| Weight | 11.5 kg |
| Battery | 7.5 Ah |
| Lights | Front and rear |
| Price | Affordable |
| Customer service | Poor |
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What You'll Learn
Megawheels S10: value for money
The Megawheels S10 is a budget electric scooter that offers good value for money. It is lightweight at 11.5kg, with a 250w motor and a 7.5ah battery. The scooter has a rigid tubular frame, a wide deck, and a long wheelbase, making it comfortable for most riders. It is designed for ages 16 and above and falls into the "commuter" scooter category due to its sufficient power and battery capacity for local journeys. The S10 has both front and rear lights, with the front light utilising 3 LEDs. However, the aim of the front light is too high, which can make it difficult to see in dark conditions. The scooter features electric braking (resistive load on the motor) and a manual mudguard brake, allowing for quick stops from 15 mph.
In terms of value, the Megawheels S10 offers a lot for its price. The scooter arrives in tidy packaging, and the box and scooter are often in perfect condition, which is unusual for international couriers. The scooter performs well in wet conditions, handling moderate amounts of water without issues. While the long-term reliability of the S10 is yet to be determined, it offers excellent value for money, with no apparent sacrifices in quality. The brand Megawheels was founded in 2017 and offers a range of PEVs, including scooters and balance boards.
However, there are some concerns about the customer service and quality of Megawheels products. Some customers have reported issues with their scooters not working as expected or lasting only a few uses. The company's customer service has been described as non-existent, and they have struggled to get refunds or assistance. Trustpilot reviews give Megawheels.com a "Poor" rating of 2/5.
Overall, the Megawheels S10 seems to offer good value for money, especially for those seeking a budget-friendly "commuter" scooter. While there are some concerns about the brand's customer service and long-term reliability, the S10's performance, features, and pricing make it a competitive option in the electric scooter market.
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Megawheels S5: speed and braking
The Megawheels S5 is a low-speed, low-power scooter with a maximum speed of 16 mph. While it was the top performer in speed tests, flying through courses and crushing its competition, it struggles with hill climbing. On a 3.5% grade, the scooter slows to 12 mph, and a 10.5% grade stops it in its tracks. Its pneumatic tires also make for a smooth ride.
The S5 has a single-handle dual brake system, with front electronic and rear disk brakes. The brakes are actuated with a single-hand lever, providing control on steep descents and flat ground. Testers were pleased with the braking power, which is important given the speed and power of the scooter.
The S5 falls into the commuter scooter bracket, offering sufficient power and battery capacity for local journeys. It has an average travel radius and a limited travel range, with a 7.5 Ah battery. The scooter's range rankings suffer due to its shorter travel radius and the time it takes to charge a depleted battery.
The S5 is easy to fold and reasonably comfortable to carry, but it is a bit bulky. The latch securing the scooter in its folded configuration easily comes undone, and the carrying handle is an odd trapezoidal shape. Considering its price, which is around a hundred dollars less than top scooter models, the S5 shares many of the same features and is considered a fair value.
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Megawheels customer service: poor reviews
Megawheels offers a 30-day money-back guarantee and a 1-year limited warranty on its e-scooters. The company also provides parts and repair services in the US, Poland, and the UK. However, several customers have expressed dissatisfaction with Megawheels' customer service, claiming that the company is challenging to communicate with and unresponsive to complaints and requests for assistance.
One customer reported that Megawheels ignored their returned scooter and failed to respond to emails, describing the company as "badly run." Another customer encountered issues with a charger purchased from Megawheels and was denied a refund, with the company blaming the problem on the customer's scooter instead. The customer described the company's response as "not polite" and felt that their problem was not adequately addressed.
In addition to complaints about responsiveness and politeness, some customers have also raised concerns about the quality of Megawheels' products. One customer reported that their scooter's battery life fell far short of the advertised range, and they experienced malfunctions shortly after the money-back guarantee period ended. Another customer expressed skepticism about the long-term reliability of their scooter, noting that the brand and model are not well-known, which could make it difficult to identify potential issues.
While Megawheels offers guarantees and warranties on its products, the company's customer service has been criticized for its handling of returns, refunds, and warranty claims. Customers have reported challenges in obtaining refunds or replacements for faulty or defective scooters, with some feeling that Megawheels has not upheld its warranty promises. These experiences have left customers feeling frustrated and disappointed with the level of support provided by the company.
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Megawheels S10: braking and lights
The Megawheels S10 electric scooter is a well-built, robust budget scooter. It is lightweight at 11.5kg and has a 250W motor with a 7.5Ah battery. The S10BK model comes with front and rear lights. The front light utilises 3 LEDs, but the plastic housing surrounding them is milky white, reducing their brightness. The rear light is bright and lights up when braking, but only when using the electric brake, not the mudguard brake.
The S10 has two braking options: an electric brake (resistive load on the motor) and a manual mudguard brake. However, all braking is done on the rear wheel, as there is no front brake. This can lead to skidding if you need to stop suddenly. The electric braking system is activated by a resistive load on the motor, which helps to slow down the scooter. The manual mudguard brake is operated by the rider's rear foot, as there is no rear footrest.
The S10BK model has been tested in wet conditions and performed well, although the long-term impact of water exposure is unknown. The scooter has a speed of 25km/h and three speed modes: 10km/h, 20km/h, and 25km/h. It also features an LCD display showing speed, battery life, and ride mode.
The Megawheels S10 electric scooter is a good choice for commuters, offering sufficient power and battery capacity for local journeys. It has a wide deck, providing a comfortable riding experience. The scooter also comes with a 12-month warranty, covering any quality-related issues with parts.
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Megawheels A5: smart features
The Megawheels A5 is a smart e-scooter with several impressive features. Firstly, it is equipped with 9.0" puncture-proof tires, providing a smooth and worry-free riding experience. The A5 also boasts a powerful 350-watt motor and a 7.8Ah battery, supporting a range of up to 30km on a single charge.
One of its standout smart features is its connectivity with a dedicated smart app, allowing riders to access various settings and data insights about their scooter. This includes information such as battery life, speed, and distance travelled. The app also enables riders to customise their lighting settings, ensuring a safer and more personalised experience.
The A5 also features LED riding lights, enhancing visibility during early morning or evening rides. These lights are customisable through the app, allowing riders to choose from various lighting modes and colours to suit their preferences and riding conditions.
Additionally, the scooter has a smart braking system, utilising both front electronic and rear disc brakes, similar to the S5 model. This dual-brake setup provides powerful and reliable stopping power, ensuring a safe riding experience. The brakes are conveniently actuated with a single hand lever, offering excellent control during steep descents or on flat ground.
Overall, the Megawheels A5 offers a range of smart features that enhance its functionality, safety, and customisation options. With its app connectivity, LED lighting, and powerful performance, the A5 provides a modern and tech-savvy riding experience. While Megawheels as a brand has received mixed reviews, with some praising their value for money and others criticising their customer service and product quality, the A5 model stands out as a feature-rich and affordable option in the e-scooter market.
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Frequently asked questions
The Megawheels electric scooter has been praised for its good value for money, solid build quality, and powerful brakes. It is lightweight, has a long wheelbase, and a wide deck. The scooter also comes with front and rear lights, and free shipping.
The Megawheels scooter has been criticised for its poor customer service, low speed, low power, and short range. The scooter has also been described as bulky, with poor portability features, and a poorly designed latch.
The Megawheels electric scooter may be worth it for those seeking a budget option with sufficient power and battery capacity for commuting or local journeys. However, it may not be suitable for those requiring longer-range travel or expecting high-end features and performance. The scooter has received mixed reviews, with some praising its value and quality, while others have criticised its battery life and customer service. Ultimately, the decision depends on individual needs and priorities.
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