Molly Ayala
Rutherford Electric Cooperative is a non-profit electric utility company that has been providing reliable and affordable electricity to residents, businesses, and industries in rural North Carolina since 1938. With a mission to strive to reduce costs and provide the highest quality power, Rutherford Electric offers various payment options and billing plans to its members. Deposits are usually required for residential service, general service, and industrial establishments, and they may be returned as a credit after 24 months of good credit or upon disconnection.
| Characteristics | Values |
|---|---|
| Average monthly residential power bill | $144.54 |
| Average monthly bill rank in North Carolina | 76th |
| Average number of electrical outages per customer per year | 0.88 |
| Average duration of electrical outages | 96.98 minutes |
| PrePay activation requirements | $50.00 prepayment, $30.00 security deposit, $10.00 membership fee, and $30.00 connect fee |
| Return of deposits | After 24 consecutive months of good credit or upon disconnection of service |
| Service charge for payments returned by the bank | $25.00 |
| Non-refundable charge for connecting each meter | $30.00 |
| Right-of-way maintenance request | Do not plant tall-growing shrubs and trees within 20 feet of the power line |
| Headquarters location | 186 Hudlow Road |
| Toll-free number | 1-800-521-0570 |
| Local number | (555) 555-5555 |
| Customer service availability | Monday to Friday, 8:00 am to 5:00 pm |
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What You'll Learn
PrePay billing
With PrePay, you can purchase electricity when you want and in the amount you choose. You can buy enough electricity to last a day, a week, a month, or more. You will not receive billing statements or notifications of disconnect for non-payment. All charges for kilowatt-hour usage are billed daily, and you can pay anytime by phone or online or during normal operating hours at one of the Rutherford Electric Membership Corporation offices.
PrePay accounts are charged a $6.00 per month additional base charge, which is prorated and applied on a daily basis. Basic facilities charges and other applicable items such as security lights and credits will also be prorated and applied daily.
Rutherford Electric Membership Corporation is a non-profit electric cooperative owned by the members it serves. It serves the rural areas of North Carolina and has been in operation since 1938.
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Returned payments
REMC offers a PrePay billing option for qualifying residential and non-demand general service accounts, which does not require a standard security deposit. With PrePay, customers purchase electricity as needed using cash, check, debit, or credit card. While there are no delinquent fees or late payment charges with PrePay, if an account balance falls below zero, the power will be disconnected until payment is made for any unpaid daily charges and a $30.00 minimum positive balance is established.
For customers with standard accounts, deposits may be returned as a credit on the electric service account after 24 consecutive months of good credit. Alternatively, deposits are refunded upon disconnection of service, minus any outstanding amounts due to REMC. However, if an account becomes delinquent multiple times or has two returned payments in a 12-month period, the customer may be required to increase their security deposit.
To avoid returned payments, customers should ensure that their bank accounts have sufficient funds to cover any personal checks issued to REMC. Additionally, REMC provides various methods for customers to get in touch regarding questions or concerns about their electric service, billing, and payment options.
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Meter accessibility
Rutherford Electric Membership Corporation, or Rutherford Electric Cooperative, is an electric utility company that serves rural areas of North Carolina, including Rutherford, Polk, Cleveland, and McDowell counties. The company is dedicated to providing reliable and affordable electricity to its members, with a particular focus on serving the needs of its rural communities.
State utility law requires that meters be accessible at all times and must not be located inside buildings or on porches. Members of Rutherford Electric are responsible for ensuring that the meter is accessible and can be reached by Rutherford Electric personnel for reading, testing, and repairs. This means that any locked fences surrounding the meter must have an "interlock" to allow access. If there are vicious dogs on the property, it is the member's responsibility to provide a metering point outside the fence, at their own expense. Additionally, shrubs and bushes around the meter should be kept trimmed to ensure accessibility.
Rutherford Electric offers net metering to its consumers, allowing those with personal solar panels to sell their unneeded wattage back into the grid. This is a positive feature for both the company and its customers.
Rutherford Electric is committed to providing excellent customer service and offers multiple ways for members to get in touch, including phone, email, and in-person at their offices in North Carolina. Their customer service representatives are available Monday through Friday from 8:00 am to 5:00 pm to assist with any inquiries.
Members are also encouraged to maintain the right-of-way by not planting tall-growing shrubs and trees within 20 feet of the power line. This helps keep maintenance costs down for the cooperative and avoids the need for expensive trimming or removal by their right-of-way crews.
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Monthly contributions
Rutherford Electric Membership Corporation (REMC) serves the rural areas of North Carolina and has been in operation since 1938. It is a non-profit electric utility company that provides reliable and affordable electricity to its members. REMC offers its members various payment options, including monthly contributions, to help them efficiently manage their electricity service.
One of the payment options available to members of REMC is the PrePay billing option. This option does not require a standard security deposit and is exempt from delinquent fees or late payment charges. To activate a PrePay account, a $50 prepayment, a $30 security deposit, a $10 membership fee, and a $30 connect fee are required. The $50 prepayment will be credited toward future energy use, and members can purchase electricity as needed through various payment methods such as cash, check, debit, or credit card. With PrePay, members have the flexibility to create a program that fits their budget and buy electricity according to their timetable.
Another way to contribute monthly is through the NC Green Power program. Members can choose to make a $4 tax-deductible contribution through their monthly power bill. This contribution supports the production of renewable energy and the installation of solar PV demonstration projects in North Carolina schools. Each $4 contribution helps offset the higher cost of producing 50 kilowatt-hours of power through renewable sources.
Members of Rutherford Electric Cooperative can also manage their accounts and make monthly contributions through the cooperative's official website, www.rutherfordemc.com. The website offers a member portal that allows members to access their accounts and make payments conveniently. Additionally, the cooperative provides a toll-free number, 1-800-521-0570, and a local number, (555) 555-5555, for members in the Rutherford County area, for billing and payment-related inquiries.
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Customer service
Rutherford Electric Membership Corporation, also known as Rutherford Electric Cooperative, is a non-profit electric utility company that has been serving the rural areas of North Carolina since 1938. The cooperative's service area covers around 5,000 square miles, including Rutherford, Polk, Cleveland, and McDowell counties, and it currently has over 69,000 members, making it one of the largest electric cooperatives in the state.
Rutherford Electric is dedicated to providing excellent customer service to its members. They understand that their members may have questions or concerns about their electric service, so they have made it easy for customers to get in touch with them through various methods, including phone, email, and in-person. Their customer service representatives are available Monday through Friday from 8:00 am to 5:00 pm to assist with any inquiries.
Rutherford Electric offers a PrePay billing option that does not require a standard security deposit. With PrePay, customers purchase electricity as needed using cash, check, debit, or credit card. Payments can be made anytime by phone, online, or during normal operating hours at one of their offices. However, a $50 prepayment, a $30 security deposit, a $10 membership fee, and a $30 connect fee are required to activate an account.
For those who choose the traditional billing route, deposits may be returned to members as a credit on their electric service account after establishing 24 consecutive months of good credit. Otherwise, deposits are refunded upon disconnection of service, minus any amount due. Members can also contribute to the NC Green Power program through their monthly power bill, where each $4 contribution goes towards producing renewable energy and installing solar PV projects at NC schools.
Rutherford Electric also provides specific information on deposits for residential service, general service, industrial establishments, and security lights at their REMC offices. They request that members keep the area around their meter clear of shrubs and bushes and provide an "interlock" if a locked fence must be installed around the meter for access.
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Frequently asked questions
PrePay billing does not require a standard security deposit and is not subject to any delinquent fees or late payment charges. You can purchase electricity as you need it with cash, check, debit or credit card.
Deposits may be returned to members as a credit on the electric service account after establishing 24 consecutive months of good credit. Otherwise, deposits are refunded upon disconnection of service, less any amount due.
There is a $30.00 non-refundable charge for connecting each meter, including new or existing services, or processing a name change on a meter.
A service charge of $25.00 will be added to the electric service account for any payment returned by the bank, and service is subject to disconnection.
