Trystan Casey
Electric City Sports has a customer-friendly return policy that offers peace of mind for online shoppers. The policy allows for returns within 14 days of receiving the product, provided the item is in its original condition with all tags and packaging intact. Return shipping costs are covered by the company if the return is due to their error, such as sending the wrong or defective item. Customers are advised to carefully inspect their orders upon delivery and immediately report any issues. The return process is straightforward, with clear guidelines provided by Electric City Sports, ensuring a hassle-free experience for customers.
| Characteristics | Values |
|---|---|
| Company Name | City Sports |
| Return Window | 14 days |
| Return Shipping Costs Covered By Company | If the return is a result of the company's error |
| Return Shipping Costs Covered By Customer | If the return is not a result of the company's error |
| Return Process | Email customer service with the reason for return and order number |
| Return Requirements | Items must be in their original selling condition, without having been worn, washed or altered, and with all their tags still attached. All items must be returned with their original boxes. All items must be returned in one package. Return/Exchange shipments must be made using the same service as the original delivery. |
| Exchange Policy | Exchanges are not accepted. Customers must return the original order item first and then purchase the new item. |
| Return Exceptions | Items marked Final Sale, sale and promotional items, underwear briefs, certain jewellery, makeup and skincare products, and swimwear briefs and swimsuits that have had their sanitary liner strip removed cannot be returned. |
| Cancellation Policy | Cancellations are accepted before product processing. If the order is cancelled by that time, the customer will get a full refund. If the product has already been shipped out, cancellations are not possible. |
| Refund Notification | Customers will be notified by email once their refund has been processed. |
| Refund Processing Time | 7-14 business days |
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What You'll Learn
Return shipping costs
I found information relating to the return policies of three companies with similar names: Electric Sports Company, Chicago City Sports, and City Sports.
Electric Sports Company
Electric Sports Company does not explicitly mention who is responsible for return shipping costs. However, they do state that the original shipping, handling, and insurance fees paid by the buyer are not included in the return credit issued. Additionally, customers must obtain an RMA number before returning an item, and the return shipping, insurance, and tracking number are the responsibility of the buyer.
Chicago City Sports
Chicago City Sports does not explicitly mention who covers the return shipping costs in most cases. However, they do state that if they sent the wrong item or a defective item, they will respond to the customer with instructions to mail back the item free of charge. In this case, Chicago City Sports will cover the return shipping costs and refund any initial shipping charges. If a return is not accepted and the customer does not want the item back, they may agree to a restocking fee of 50% of the total cost of the order.
City Sports
City Sports will cover the return shipping costs and refund any initial shipping costs if the return is due to their error, such as sending an incorrect or defective item. If the return is not due to an error by City Sports, the customer is responsible for the shipping costs.
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Return window
Electric City Sports has a 14-day return window for customers to apply for a return or exchange. The merchandise must be in its original selling condition, without any signs of wear or alterations, and with all tags still attached.
For online orders, the return request must be made within 30 days of receiving the shipment. The item must be returned in its original packaging, and customers are responsible for ensuring that the merchandise arrives in a resalable condition. Electric City Sports will cover the return shipping costs and refund any initial shipping costs if the return is due to their error, for example, if the customer received a defective or incorrect item.
For store purchases, each store location has a different return/refund policy, and customers must check the policy from the store location at the bottom of their purchase receipt. In-store purchases cannot be returned to the online warehouse, and stores may not be accepting returns or exchanges due to COVID-19 precautions.
To initiate the return process, customers must contact Electric City Sports' customer service team and provide the necessary information, such as the reason for the return and proof of purchase. If the return is approved, customers will receive an RMA number and return instructions via email. It is important to note that certain items, such as sale and promotional items, underwear briefs, jewellery, makeup, skincare, and customised items, are excluded from the regular return/exchange policy.
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Return conditions
Electric City Sports has a detailed return policy in place, which is outlined below:
Electric City Sports allows customers to apply for a return or exchange within 14 days of receiving the product. It is important to note that items marked as "Final Sale" or "Sale and promotional items" are not eligible for returns or exchanges. Additionally, the company does not offer free returns, and import and shipping fees will be charged to the customer.
When initiating a return, customers must ensure that the items are in their original selling condition, without any signs of wear, washing, or alterations. All tags should still be attached, and items must be returned in their original boxes and packaging. This includes warranty cards, manuals, accessories, and promotional materials. The merchandise must be complete and in a resalable condition.
For online orders, customers must request a return within 30 days from the shipment received date. In-store purchases have varying return policies depending on the store location, and a paper receipt is required for returns.
In the case of defective or incorrect items, customers should contact Electric City Sports as soon as possible and provide relevant photos. The company will cover the return shipping costs and refund any initial shipping costs for errors on their part.
For cancellations, customers must cancel before the order has been processed for shipping to receive a full refund. If the product has already been shipped, cancellations are not possible.
It is important to note that certain items, such as underwear briefs, jewellery, makeup, skincare, and swimwear, cannot be returned for hygiene reasons. Additionally, items that have been installed or show signs of attempted installation are non-returnable. Open-box items with destroyed packaging are also not eligible for return.
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Refunds
Electric City Sports offers refunds on items purchased, although the conditions for refunds vary depending on the specific Electric City Sports store.
For instance, ChicagoCitySports.com offers refunds on items returned within 30 days of the shipment received date. The items must be in new and unused condition, with all original hang tags still attached, and in the original boxes or bags. If the return is accepted, a full refund will be issued. However, if the return is not accepted, customers may be charged a restocking fee of 50% of the total cost of the order item/s, and return shipping fees will not be refunded.
On the other hand, City Sports (citysports.com) offers refunds on items returned within 14 days of receiving the product(s). Refunds will be issued through the same payment method used for the purchase. Items must be returned unworn, unwashed, and with all tags still attached. Additionally, City Sports covers return shipping costs and refunds initial shipping costs if the return is due to their error, such as sending the wrong or a defective item.
Meanwhile, Electric Sports Company (electricsportscompany.com) provides refunds on items returned within 14 days of delivery. However, a restocking fee of 15-25% will be deducted from the refund, depending on the condition of the returned item. To be eligible for a refund, items must be in 100% new and resalable condition, with all original packaging and accessories included. The return shipping, insurance, and tracking number costs are the responsibility of the customer.
It is important to note that specific Electric City Sports stores may have additional policies or exclusions, such as not accepting returns on sale items or items with opened packaging. Therefore, it is recommended to refer to the specific return policies of each Electric City Sports store for detailed information.
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$43.99 $54.99
Exchanges
For Chicago City Sports, exchanges are not accepted. However, if you would like to purchase a different size for the same style you recently purchased, you must return the original order item first. You will be refunded for the returned item as long as it is in an unused/unworn condition with the original hangtags attached and an undamaged box.
Electric Sports Company does not explicitly mention exchanges in its return policy. However, they do offer a simple returns process, allowing returns within 14 days of delivery for a full refund, minus shipping and handling fees and a restocking fee of 15-25% based on the condition of the returned item. To be eligible for a return, customers must return the product in 100% new, re-sellable condition, with all original packaging and accessories included.
City Electric Supply does not offer free returns or exchanges, as of October 16, 2018. However, they do offer coupons and discount codes that can be used to unlock discounts on their website.
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Frequently asked questions
The Electric Sports Company offers a simple returns process. If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund of the purchase price, minus shipping, handling, and a restocking fee of 15-25% based on the item's condition. To be eligible for a return, the item must be in 100% new, re-sellable condition, and customers must obtain an RMA number before returning.
Chicago City Sports offers returns for online orders requested within 30 days of receiving the shipment. All products being returned must be in new and unused condition in their original packaging with original hang tags. Shoe boxes must not be used as the return shipping box. Refunds will be made by the same method used to pay.
City Sports offers returns and exchanges within 14 days of receiving the product. All items must be returned in their original selling condition, without having been worn, washed, or altered, and with all their tags still attached. Return/exchange shipments must be made using the same service as the original delivery. Refunds will be made by the same method used to pay.
