Molly Ayala
SECO Energy is an energy services provider that delivers electricity to customers in Central Florida and the southeastern United States. SECO offers a range of residential and business electric rate plans, including Basic, Economy, Green Energy, and Time-of-Use options, each with different features and pricing structures. In addition to electric plans, SECO also provides energy efficiency programs and rebate initiatives to help customers reduce energy costs and increase efficiency. This article will explore the process and policies surrounding the disconnection of electric service provided by SECO Energy.
| Characteristics | Values |
|---|---|
| Location | Central Florida |
| Contact Number | (352) 793-3801 |
| Toll-Free Number | 855-483-2673 |
| Alternative Number | 352-793-3801 |
| [email protected] | |
| Website | https://secoenergy.com/ |
| Service Disconnection Email Requirements | Name, service address, last four digits of social security number, disconnect date, and forwarding address |
| Notice Before Disconnection | 5 working days |
| Reasons for Disconnection | Non-payment of bill, fraudulent representation, disapproval of member's equipment, defects, unsafe or hazardous conditions, repairs or emergency operations, protection from fraud or abuse, cancellation of membership, order of code or law enforcement officer |
| Reconnection Fee | Applicable Monday-Friday business hours reconnection fee |
| Reconnection After Payment | Next working day |
| Membership Fee | As detailed in the Rate Tariff |
| Deposit Calculation | 2 times the average monthly bill for the preceding 12 months |
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What You'll Learn
Disconnection reasons
SECO Energy, one of the largest electric distribution cooperatives in Central Florida, reserves the right to discontinue the supply of electric service to any member without notice for various reasons. These include fraudulent representation of electric service use, disapproval of a member's equipment due to defects or unsafe conditions, repairs or emergency operations, protecting SECO Energy from fraud or abuse, cancellation of membership, and compliance with law enforcement orders.
Additionally, SECO Energy provides a notice period before disconnecting service in certain situations. They will mail a second and final notice if payment is not received by the due date on the first notice, stating that service will be disconnected if payment is not made by the date on the second notice. This notice is not required for SECO Energy MyWay PrePay account types.
Furthermore, with five working days' notice, SECO may discontinue service for non-payment of bills or if entry to their meters or equipment is refused or obstructed.
SECO Energy offers multiple ways for customers to pay their bills, including online through their website, where customers can view their current bill and make full or partial payments using credit cards, debit cards, or bank accounts. They also provide various rate plans to help customers save money and increase efficiency, such as Basic, Economy, Green Energy, and Time-of-Use options for residential customers.
To disconnect your electric service with SECO Energy, you must contact Member Services one business day in advance. Only the member of record can make this request, providing their name, service address, last four digits of their social security number, disconnect date, and forwarding address.
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Notice period
SECO Energy, one of the largest electric distribution cooperatives in Central Florida, has outlined specific policies and procedures regarding disconnection of service.
SECO Energy requires members to provide advance notice for service disconnection. The standard notice period is one business day, and requests should be made by contacting Member Services. This can be done by calling (352) 793-3801 or sending an email to [email protected]. Emails are typically responded to within two business days.
It is important to note that only the member of record is authorised to request a disconnection. When initiating the disconnect request, members should provide their name, service address, the last four digits of their social security number, the desired disconnect date, and a forwarding address.
Disconnection Due to Non-Payment
In cases of non-payment of bills, SECO Energy follows a specific process. A first notice is sent, indicating that payment is due. If payment is not received by the specified date, a second and final notice is mailed. This final notice states that the service will be subject to disconnection without further notice if payment is not made by the date indicated.
SECO Energy allows for a five-day notice period before discontinuing service for non-payment. However, it is important to note that SECO Energy MyWay PrePay account types are excluded from this five-day notice of disconnection.
Other Reasons for Disconnection
Aside from non-payment, SECO Energy reserves the right to discontinue electric service without notice for various reasons, including fraudulent representation, unsafe or hazardous conditions, repairs, emergency operations, protection against fraud or abuse, cancellation of membership, or upon the order of law enforcement.
Reconnection Process
When service has been disconnected due to non-payment, members must pay the outstanding bill, applicable fees, and an increased deposit (if required) before service can be reconnected. Requests for reconnection after 9:00 p.m. will be addressed on the next working day. Members have the option to wait until the next working day for reconnection if payment is made after 5:00 p.m., but a reconnection fee will apply.
To reconnect or transfer residential electric service, members can utilise the SECO Energy SmartHub portal to confirm their service address. They will need to provide their full Social Security Number (SSN), date of birth (DOB), driver's license number, and contact information.
Security Deposits and Membership
SECO Energy requires members to pay necessary deposits, connection or reconnection fees, and other applicable charges. Security deposits are not considered advance payments of electric bills but are held until service discontinuation. When an account is closed, the deposit is credited toward the final bill and any outstanding balances.
Membership in the Cooperative can be withdrawn at any time by the member's request. However, members should be aware of their rights and obligations, especially regarding fees and deposits, when withdrawing or maintaining inactive membership status.
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Payment methods
SECO Energy, one of the largest electric distribution cooperatives in Central Florida, offers a variety of payment methods for its customers. The company advises its members to exercise caution when using third-party sites to process their monthly bill payments. Instead, SECO Energy recommends using one of their approved payment methods to avoid potential issues.
One option is to pay by phone by calling 1 (855) 938-3432. This service is available 24 hours a day, every day of the week. Customers can pay using Visa, MasterCard, Discover, American Express, debit card, or electronic check. For those who prefer not to register with SmartHub, SECO Energy offers the option to pay instantly with just an account number and a preferred payment method.
Another option is to pay by mail. Payments can be sent to the following address:
SECO Energy
PO Box 70997
Charlotte, NC 28272-0997
SECO Energy also offers a prepaid plan called MyWay PrePay, where customers can pay for their energy before they use it. This plan allows customers to view their daily usage and receive notifications by phone or text.
Additionally, SECO Energy has five Member Service Centers with walk-in and drive-thru facilities in Eustis, Groveland, Sumterville, Ocala, and Inverness. These centers accept payments in the form of cash, check, or money orders.
Finally, customers can also pay their SECO Energy bill online using doxo.com. This platform allows payments via credit card, debit card, or directly from a bank account. Doxo provides a simple and protected way to manage bills, receive due date reminders, and schedule automatic payments all from a single app.
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Reconnection process
To reconnect your SECO Energy electric service, you must first be a member of SECO. This involves paying a membership fee and any necessary deposits, connection or reconnection fees, line extension or other fees.
If you are already a member, you can reconnect or transfer residential electric service with established facilities by logging into your account on the SECO Energy SmartHub portal. You will need your full Social Security Number (SSN), date of birth (DOB), and driver's license (DL) number (or other government-issued ID number, if applicable), as well as contact information.
If you are unable to log in to your account, you can contact SECO Energy's customer service team by phone or email. The phone number for customer support is 855-483-2673, or you can call 352-793-3801 if the first line is busy. These lines are open Monday through Friday, from 8:00 AM to 5:00 PM EST. If you need assistance outside of these hours, you can send an email to [email protected].
If your service has been disconnected due to non-payment of the bill, you will need to pay the bill, plus any applicable fees and an increased deposit (if required) before your service can be reconnected. Requests for reconnection after 9:00 p.m. will be processed on the next working day.
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Customer service
SECO Energy is one of the largest electric distribution cooperatives in Central Florida. It offers both residential and business electric rate plans to help customers save money and increase efficiency.
SECO Energy provides 24/7 customer service to its Basic customers. Economy customers are subject to occasional rate adjustments, while Green Energy customers support renewable energy sources with a fixed electricity price. Time-of-Use customers can save money by shifting their peak electricity usage to off-peak times.
For customer support, SECO Energy offers a toll-free phone number, 855-483-2673, and an alternative number, 352-793-3801, in case the first line is busy. The average hold time is less than one minute, and the average call time is two minutes. The longest wait times are on Thursdays, while the shortest are on Sundays.
The company also provides email support at [email protected], with most inquiries answered within two business days. Customers are advised to include relevant details in their emails to facilitate quicker resolution. Physical letters can also be sent by mail, but this is the slowest method for receiving assistance.
SECO Energy's customer service hours are Monday through Friday, from 8:00 AM to 5:00 PM EST. For life-threatening emergencies, customers are advised to first contact 911 before reaching out to the company.
To apply for service, customers must provide their full Social Security Number (SSN), date of birth (DOB), driver's license number (or other government-issued ID), and contact information.
SECO Energy offers multiple ways to pay bills, including online payments through their website, where customers can view their current bill and choose to pay in full or partially using their credit card, debit card, or bank account.
The company also provides various programs and incentives to help customers save money and increase energy efficiency, such as the Solar Rebate Program, Green Power Program, and Clean Energy Financing Program.
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Frequently asked questions
To disconnect your SECO electricity service, you must contact Member Services via phone or email. You will need to provide your name, service address, the last four digits of your social security number, the disconnection date, and your forwarding address. SECO requires one business day's advance notice for service disconnection.
If you have an outstanding balance when you disconnect your service, your deposit will be credited toward the final bill and any other outstanding balances. If there is still a remaining balance on the account after the deposit is applied, SECO will begin collection activities.
Yes, SECO reserves the right to discontinue the supply of electric service to any member without notice for various reasons, including fraudulent representation, unsafe member equipment or installation, repairs or emergency operations, and to protect SECO Energy from fraud or abuse.
