Otis Singleton
Clay Electric Cooperative, Inc. is a not-for-profit electric power supplier that provides electricity to its members at cost. Members of Clay Electric Cooperative can pay their bills in a variety of ways, including through the Auto Pay Program, which automatically deducts payments from their bank accounts on the due date. For new accounts, a credit check is performed to determine if a deposit of $325 is required prior to service connection.
| Characteristics | Values |
|---|---|
| Deposit amount | $325 |
| When to pay the deposit | Prior to service connection |
| Deposit refund | After 12 months of continuous service with a good payment record |
| How is the deposit refunded | As a bill credit |
| When to expect the refund | On the 13th regular bill after the effective date of the deposit |
| Additional deposits | May be required in case of two late payments in a row or three late payments within the previous 12-month period |
| Third-party guarantee | A current member with at least one year of service and good credit standing can guarantee payment |
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What You'll Learn
New accounts may require a deposit before service connection
Clay Electric Cooperative, Inc. is a not-for-profit electric power supplier that is member-owned and democratically organized and controlled by those it serves.
When signing up for a new account with Clay Electric, your credit score will be determined by a credit check. If your credit check indicates that you will need to pay a deposit, you will be required to pay the deposit before your service connection. For example, if your credit check indicates that you need to pay a $325 deposit, you will need to pay this amount before your service connection.
If you fail to maintain a satisfactory payment record, you may be required to pay an additional deposit to secure payment for current bills. Clay Electric may also refund your deposit after 12 months of continuous service if you are a residential member with a good payment record. The refund will appear as a bill credit on the 13th regular bill after the effective date of the deposit.
Clay Electric offers multiple ways to pay your deposit, including online, by mail, by phone, or in person at a local district office or retail store. The Auto Pay Program is also an option, which allows your payment to be automatically withdrawn from your specified bank account on the due date of the electric bill. However, this program is not for making immediate payments or for paying a bill that is already due.
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Deposits are refunded after 12 months of continuous service
Clay Electric Cooperative, Inc. is a not-for-profit electric power supplier that is member-owned and democratically organized and controlled by those it serves. It offers an array of services to its business members.
When signing up for a new account with Clay Electric, a credit check will determine your Clay Electric credit score. If the credit check indicates that you need to pay a $325 deposit, you will be required to pay the deposit before the service connection. The deposit is refunded after 12 months of continuous service if you are a residential member with a good payment record. The refund will appear as a bill credit on the 13th regular bill after the effective date of the deposit.
Clay Electric offers multiple payment options, including online, through an automated telephone system, and via a paper bill. Payments can be made through the mail, over the phone, at a local district office, or at a local retail store. Clay Electric also accepts credit/debit card payments by Visa, MasterCard, American Express, and Discover.
Clay Electric's Auto Pay Program offers the convenience of automatic withdrawals from your specified bank account on the electric bill's due date. You can sign up for the Auto Pay Program online, through the app, or by calling or visiting your local district office.
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Additional deposits may be required for late payments
Clay Electric Cooperative offers its members a variety of payment options. These include paying at a local district office, by mail, by phone, at a local retail store, or online through the Auto Pay Program.
The Auto Pay Program is a convenient way to have your electric bill payment automatically withdrawn from your bank account on the due date. This ensures that your bill is always paid on time. However, it is important to note that the Auto Pay Program cannot be used for immediate payments or for paying a bill that is already due. To sign up for the Auto Pay Program, you can do so online at MyClayElectric.com or through the mobile app. Alternatively, you can call or visit your local district office. Information such as your Clay Electric account number, bank account number, and routing number will be required for enrolment.
While the Auto Pay Program is a convenient option, Clay Electric understands that members may prefer other payment methods or may need to make immediate payments. For this reason, they offer multiple payment options. Members can pay by cash, check, or money order at their local district office during regular working hours. Payments can also be made at the drive-through window or deposited in the drop box outside the office. However, it is important to note that payments made after 3 pm or deposited in the drop box may not be credited to your account until the next business day, and cash should not be deposited in the drop box.
In addition to paying at a local district office, members can also mail in their payments using the payment envelope included with their bill statement. This traditional payment method ensures that the payment is correctly credited to the account when the bill statement stub is included. For those who prefer to handle transactions over the phone, Clay Electric offers an interactive voice answering system that allows members to make electronic payments without speaking to a customer service representative.
For members who wish to pay in person but cannot make it to a district office, Clay Electric offers the option to pay by cash, debit card, or credit card at payment stations through Fidelity Express or Vanilla Direct at various businesses within the co-op's service area. These include convenience stores, and members can use the barcode provided online or on the Clay Electric app. A list of payment locations is available online and at local district offices. It is important to note that these payment stations incur a convenience fee of $1.50 for each transaction.
While Clay Electric offers a range of payment options, additional deposits may be required for late payments. To avoid late payments and the potential for additional deposits, members can take advantage of the Auto Pay Program or choose from the various payment methods offered by Clay Electric to find the one that best suits their needs and preferences.
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Clay Electric offers an Auto Pay Program
Clay Electric Cooperative, Inc. is a member-owned, not-for-profit electric power supplier based in Keystone Heights, Florida. The cooperative offers its members and customers a variety of payment options, including the Auto Pay Program.
The Auto Pay Program is a convenient way to ensure that your electric bill is paid automatically and on time. With this program, you can have your payment directly withdrawn from your specified bank account or charged to your credit card on the due date of your electric bill. This eliminates the hassle of postage stamps, trips to the district office, or worrying about mail delivery.
To enrol in the Auto Pay Program, you need to provide a stored payment account. This can be done by visiting the Clay Electric website, clicking on "My Profile", and then managing your stored payment accounts. You can also use the ClayElectric mobile app to set up your payment method. Multiple bank accounts and cards can be added as stored payment accounts.
It is important to note that the Auto Pay Program is not intended for immediate payments or for paying bills that are already due. When you enrol in the program, you will still receive a monthly bill statement with a notation indicating that a bank or credit card draft is scheduled for the due date. Additionally, you will need your Clay Electric account number, as well as your bank or credit card information, during the enrolment process.
Clay Electric also offers other payment options, such as paying through their website, mobile app, over the phone, by mail, or in person at local retail stores and district offices. The Prepaid Program is another alternative, allowing customers to purchase electricity on a pay-as-you-go basis without deposits, late fees, or reconnection fees.
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Payments can be made by mail, phone, online, or in person
Clay Electric offers its customers a variety of ways to make payments. Payments can be made by mail, phone, online, or in person.
By Mail
To pay by mail, use the payment envelope included with your bill statement each month. Include the bill statement stub to ensure payment is credited to the correct account. Mail to Clay Electric Co-op, P.O. Box 308, Keystone Heights, FL 32656.
By Phone
You can make a payment over the phone by calling 1-855-939-3840 and using the interactive voice answering system. You will need your Clay Electric account number, your checking or savings account number, the routing number of your bank, or your credit card number.
Online
You can pay your bill online by logging into your account on the Clay Electric website or through the mobile app. Here, you can also monitor your energy use, set up payments, update your account, and more. To register for an online account, you will need your account number, name or name of the business on the account, and the email address you want to be associated with your account.
In Person
You can pay in person at your local district office during regular working hours (8 a.m. to 5 p.m., Monday through Friday). Cash, check, debit/credit cards, and money orders are accepted. Payments made after 3 p.m. will be applied to your account the next business day. You can also pay your bill with cash, debit/credit card, or money order at payment stations through Fidelity Express or Vanilla Direct at various businesses (such as convenience stores) in the co-op's service area by using the barcode provided online or on the app.
Additionally, Clay Electric offers an Auto Pay Program where your payment is automatically withdrawn from your specified bank account on the due date of the electric bill. You can sign up for this program online, through the app, or by calling or visiting your local district office. Please note that this program is not for making immediate payments or paying a bill that is already due.
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Frequently asked questions
The deposit on Clay Electric is $325, which must be paid before service connection if your credit check indicates that a deposit is required.
You can pay the deposit by depositing a check or money order, in person at your local district office, or by mailing it to Clay Electric Co-op, P.O. Box 308, Keystone Heights, FL 32656.
If you do not pay the deposit, your service connection will not be established, and you will not receive electricity from Clay Electric.
Yes, Clay Electric will automatically refund your deposit after 12 months of continuous service if you maintain a good payment record. The refund will appear as a bill credit on your 13th regular bill.
