Otis Singleton
Npower has stopped trading as a residential energy supplier and has been taken over by E.ON. To top up your electric key, you will now have to go through E.ON. You can contact E.ON by calling 0345 052 0000 or joining a live chat with a customer service advisor. If you need a new electric key, you can request a blank one from your local shop, insert it into your meter, and then go back to the shop.
| Characteristics | Values |
|---|---|
| How to top up npower electric key | Visit your local shop that offers PayPoint or any post office. Give your Keypad card to the cashier and tell them how much you'd like to top up. After paying, the cashier will give you a receipt with a 20-digit top-up code. |
| Minimum top-up amount | £5 |
| What to do if you lost your npower electric key | You can get a new blank key from your local shop and insert it into your meter. |
| Npower customer service number | 0345 052 0000 |
| Npower email | Not found |
| Npower working hours | Not found |
| Npower website | www.npower.com |
| Npower's parent company | E.ON |
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What You'll Learn
Npower has stopped trading as a residential supplier
If you were an Npower customer, you can switch to another supplier without incurring any exit fees. You can get a quote online or call E.ON on 0808 501 5200. Alternatively, you can call Utility Switchboard on 020 3992 7717 to find the best tariff for you.
If you need to contact Npower, you can do so through E.ON. The main way to submit a meter reading is through their online resources, or you can call customer service directly and handle it over the phone. You can reach E.ON customer service by calling 0345 052 0000 or joining a live chat with a customer service advisor.
If you have lost your Npower electric key, you can get a new one from a local corner shop or a similar outlet. You will need to get a blank key, insert it into your meter, and then go back to the shop. Npower can also arrange for you to pick one up from a local shop, but there may be a charge for a replacement key.
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Npower customers can now contact Eon
If you are an Npower customer, you can contact Eon by calling 0345 052 0000 or joining a live chat with a customer service advisor. You can also refer to the E.ON Energy Fund guide for information about getting financial help with the new supplier.
For Npower Select customers, you can submit a contact form on the supplier's website or send an email to [email protected]. You can also contact them by phone on 0800 048 0575.
If you are an Npower customer moving house or business premises, you will need to let the supplier know. You can also call one of their advisors on 0808 501 5661.
If you want to switch to EON, you can get a quote online or call 0808 501 5200. Alternatively, you can call Utility Switchboard on 020 3992 7717 to find the best tariff for you.
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Lost Npower electric key? Get a new one from a local shop
If you've lost your Npower electric key, you can get a new one from a local shop. Npower has merged with E.ON, so you will need to contact E.ON customer service to get a replacement key. You can reach them by calling 0345 052 0000 or by joining a live chat with a customer service advisor. They will provide you with a reference number, which you can use to collect a new key from a local shop. Some shops may have blank spares, which you can insert into your meter and then return to the shop to get it registered.
It is important to note that you will need to register your new key before you can use it to top up your electricity meter. Once you receive the new key, put it into your electricity meter to register it. If you had credit on your previous key, don't worry; you won't lose it. Contact E.ON, and they will sort out a credit refund for you. You may need to provide your receipt as proof of purchase.
If your electricity meter is displaying an error code or a blank screen after inserting the new key, your prepayment meter may be faulty. Check the meaning of the error code and follow the recommended steps to resolve the issue.
To avoid being without electricity, especially during weekends when Npower/E.ON might be closed, it is advisable to have a spare key or to top up your electricity meter before it runs out of credit.
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You can top up your Npower electric key by phone
Npower has now stopped trading as a residential energy supplier and has been taken over by E.ON. All of Npower's residential customers have been moved over to E.ON Next.
If you were an Npower customer, you can top up your electric key by phone by calling E.ON on 0345 052 0000. You can also join a live chat with an E.ON customer service advisor.
If you are unable to get through to E.ON, you can try calling 020 3992 7717 to speak to an expert and have your query resolved.
If you are a Power NI customer, you can top up your electric key by phone by calling 03457 455 455 and choosing option 1 for Keypad top-up. You can also download the Power NI app on the App Store or Google Play to top up your electric key.
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You can top up your Npower electric key at a Post Office
If you are an Npower customer, you can top up your electric key at a Post Office branch. You can also top up at any Payzone store or PayPoint outlet.
To top up your electric key at a Post Office, you will need to visit the counter and speak to a member of staff. Give them your Keypad card and tell them how much you would like to top up. The minimum top-up amount is £5, and the maximum is £49. After you have paid for the top-up, the cashier will give you a receipt with a 20-digit top-up code.
Take this receipt to your meter and press the ‘*’ button on your Keypad. The message 'key code' will be displayed. Enter all the digits of your top-up code into the Keypad. If you make a mistake, press the ‘*’ button to delete a character. When you’ve entered the full top-up code, press the ‘#’ button to finish. If you have entered the code correctly, an accepted' message will be displayed.
If you have lost your Keypad card, you can still make a top-up at the Post Office. You will need your 19-digit premise number, which begins with the numbers '98269'. You can find this number on an old top-up receipt. If you do not have an old receipt, you can call Npower's customer service line on 03457 455 455, and they will provide you with your premise number.
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Frequently asked questions
Npower has stopped trading as a residential and SME supplier and has been taken over by E.ON. You can top up your gas and electricity key or card at your local Payzone.
If your local Payzone is closed, you can call E.ON on 0345 052 0000 or join a live chat with a customer service advisor.
If you've lost your electric key, you can get a blank one from your local shop. Insert it into your meter, then go back to the shop. You can also contact E.ON by calling 0808 501 5200 or emailing [email protected].
