Trystan Casey
Service Electric is an internet, cable TV, and phone provider based in Bethlehem, Pennsylvania. It offers services in Lehigh Valley, Wilkes-Barre, Pennsylvania, and Hunterdon, New Jersey. Service Electric provides broadband internet through partner companies PenTeleData and Alianza. It is one of the highest-rated broadband providers in the country, offering up to Gig speed internet. However, some customers have complained about slow speeds and high prices. Service Electric's competitors include Astound (formerly RCN), Verizon, and Loop Internet.
| Characteristics | Values |
|---|---|
| Headquarters | Bethlehem, PA |
| Systems | Lehigh Valley, Wilkes-Barre, PA, and Hunterdon, New Jersey |
| Services | Internet, Cable TV, and Phone |
| Network | SEN, the Service Electric Network |
| Competitors | RCN, Loop Internet, Verizon, Astound, Spectrum, Xfinity |
| Speed | Up to Gig speed Internet |
| Self-Installation | Rarely available |
| Starting Rates | Higher for lesser speed |
| Reviews | Good for bundling discounts, expensive, slow |
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What You'll Learn
Service Electric's internet speed
Service Electric is an internet, cable TV, and phone provider with systems in Lehigh Valley and Wilkes-Barre, Pennsylvania, and Hunterdon, New Jersey. The company offers broadband internet and telephone services through partner companies PenTeleData and Alianza.
Service Electric advertises internet speeds of up to 1 Gig (1000 Mbps) for residential customers, with plans starting at $47.95 per month. However, some customers have reported that the speeds they experience do not match what is advertised, particularly during peak hours.
The company also offers a range of equipment for rent, including modems and routers, which may affect the speed experienced by customers. Service Electric's high-speed internet packages require a cable modem, which can be rented from the company for a monthly fee, as well as an ethernet cable when using an external device such as a router. Customers may also use their own equipment, but Service Electric is not responsible for its repair or configuration.
In addition to its standard internet service, Service Electric offers whole-home Wi-Fi through eero, a mesh router system that provides seamless coverage throughout the home. This add-on service is designed to enhance the customer's internet experience by providing fast and reliable Wi-Fi in every room.
Overall, while Service Electric advertises high-speed internet plans, actual speeds may vary, and some customers have reported slower-than-expected connections. The company's use of a third-party provider for broadband service may contribute to higher starting rates for lower speeds compared to competitors.
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Service Electric's internet pricing
Service Electric is an Internet, cable TV and phone provider with systems in Lehigh Valley and Wilkes-Barre, Pennsylvania, and Hunterdon, New Jersey. The company offers a range of internet plans with different speeds and prices. For example, the Supreme plan offers 300Mbps download speed for $110.95 per month in the Lehigh Valley area. This plan is suitable for three to four people to use the internet simultaneously without any issues.
New Lehigh Valley residential subscribers can avail of a 50% discount on the regular-priced core Internet service for the first three months. The regular price for internet service is $47.95, so with the discount, new subscribers pay $23.98 per month for the first three months. There is also a standard modem rental fee of $7.95 per month, a network access fee of $10 per month, and estimated sales tax of $0.36 per month.
It is worth noting that Service Electric's internet plans come with unlimited data, allowing users to download, stream, and browse without worrying about data limits or overage fees. Additionally, combining internet service with cable TV or telephone service from Service Electric results in a package discount compared to purchasing each item separately.
While some customers have expressed dissatisfaction with Service Electric's price increases after contract periods, others have praised the company for stable rates over many years.
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Service Electric's competitors
Service Electric is a subsidiary of Quanta Services, Inc., operating in the electrical power sector and providing construction and maintenance services.
Some of the competitors of Service Electric include:
- PSEG: With competitors including Florida Power & Light, NRG Energy, and Eversource Energy, PSEG is comparable to Service Electric in terms of industry and services.
- American Electric Power (AEP): AEP is a major investor-owner electric utility in the United States and thus a competitor in the electric power sector.
- FirstEnergy: With a presence in Ohio and the position of senior vice president and CFO held by a former director of Business Services for FirstEnergy, it is comparable to Service Electric.
- Xcel Energy: As a competitor in the electrical power sector, Xcel Energy operates as a parent company to subsidiaries like Northern States Power Company.
- CPS Energy, EDF, and Exelon: These companies are also competitors in the electric power sector, providing similar services.
While the above-mentioned companies are direct competitors in the electrical power sector, Service Electric also faces indirect competition from companies in the cable television, internet, and phone sectors, as it provides services in these areas in Lehigh Valley and western New Jersey.
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Service Electric's availability
Service Electric is an internet, cable TV, and phone provider with services available in the Lehigh Valley, Wilkes-Barre, PA, and Hunterdon, New Jersey. The company is headquartered in Bethlehem, PA.
Service Electric offers broadband internet and telephone services through partner companies PenTeleData and Alianza. Service Electric is one of the highest-rated broadband providers in the country, offering up to Gig speed internet with local support.
In the Lehigh Valley, Service Electric competes with RCN (now known as Astound) and Loop Internet, a local internet service provider specializing in fiber-optic communication. Service Electric's plans are generally more expensive than competitors like Astound, which offers more value for money with the same perks. For example, Astound's 300Mbps internet plan is $35 per month, while Service Electric charges $110.95 per month for the same speed.
Service Electric also offers self-installation for its internet plans, although professional installation is free if ordered online. The company provides unlimited data and good bundling discounts, although pricing is a common complaint, with some customers reporting slower speeds than advertised, especially during busy times.
To summarize, Service Electric is a broadband internet, cable TV, and phone provider available in select areas of Pennsylvania and New Jersey. The company offers competitive features such as unlimited data and bundling discounts but tends to be more expensive than competitors.
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Service Electric's installation
Service Electric is an internet, cable TV, and phone provider with systems in Lehigh Valley and Wilkes-Barre, Pennsylvania, and Hunterdon, New Jersey. It is one of the highest-rated broadband providers in the country, offering up to Gig speed internet with local support.
Service Electric's internet plans include perks such as unlimited data and good bundling discounts, which are rare among cable ISPs. However, its main drawback is pricing, with plans being relatively expensive for the speed offered when compared to major cable ISPs like Spectrum or Xfinity. For example, Astound's 300Mbps internet plan is $35 per month, while Service Electric's plan with the same speed is $110.95 per month.
In terms of installation, self-installation is rarely available with Service Electric internet plans. However, customers can get a free professional installation if they order online.
When considering Service Electric, it is important to note that they go through a third-party provider, PenTeleData, to provide broadband services, which may result in higher starting rates for lesser speeds. Additionally, some customers have reported that the internet speeds are slower than advertised, especially during busy times.
Overall, Service Electric offers reliable internet services with good speeds, but it may be more expensive compared to other providers in the market.
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Frequently asked questions
Service Electric is an internet, cable TV, and phone provider. It is headquartered in Bethlehem, PA, and serves Lehigh Valley, Wilkes-Barre, PA, and Hunterdon, New Jersey.
Service Electric offers unlimited data and good bundling discounts, which are rare among cable ISPs.
Service Electric's plans are expensive, offering less speed for the money compared to major cable ISPs like Spectrum or Xfinity.
Some competitors to Service Electric include Astound (formerly RCN), Verizon, and Loop Internet, a local internet service provider specializing in fiber-optic communication.
