Trystan Casey
Wake Forest Power, a division of the Town of Wake Forest, is the main electricity supplier for the city of Wake Forest, North Carolina. Wake Forest Power provides electricity to around 6,000-9,000 residential and commercial customers, striving to offer uninterrupted service through regular maintenance and upkeep of the town's electric distribution system.
| Characteristics | Values |
|---|---|
| Name | Wake Forest Power |
| Type | Community-owned electric utility |
| Number of Customers | 6,000-9,000 |
| Area Covered | Over 95 miles of overhead electric distribution lines |
| Services | Uninterrupted electric service, Outage Management System (OMS), tree inspection, mulch request, repair of area, security and street lights, new installation of area or security lights |
| Contact Number | 919-435-9573 |
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What You'll Learn
Wake Forest Power: a division of Wake Forest, NC
Wake Forest Power is a division of the Town of Wake Forest, NC, providing electricity to approximately 7,350 residents and commercial customers. The utility company strives to offer uninterrupted electric service to its customers through regular maintenance and upkeep of the town's electric distribution system. Wake Forest Power's crews operate and maintain more than 95 miles of overhead electric distribution lines. They also refurbish or rebuild electric lines that show signs of wear and upgrade facilities to accommodate growing electric loads.
The company has implemented a Reliability Improvement Program to identify electric lines and circuits requiring upgrades or reconstruction to meet the community's evolving needs. As a result of these efforts, customers experience dependable electric service 99.9% of the time. When power outages occur, they are often due to undetectable equipment issues or unpredictable wildlife factors.
Wake Forest Power offers an Outage Management System (OMS) with Interactive Voice Response (IVR) to simplify the process of reporting power outages and addressing other concerns. Customers can utilise the automated phone system by pressing options to report an outage, make a payment, start or stop service, access customer service, reconnect service, report a streetlight outage, discuss solar options, or request an energy audit.
Additionally, Wake Forest Power provides an online outage map and reporting tool on its website and the Town app. This feature enables customers to conveniently report power outages and access real-time information about interruptions. Wake Forest Power also addresses tree threats to power lines and offers mulch from trimmed trees upon request. For area, security, and street light repairs, customers can contact the utility company via phone or email.
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9,000 residential and commercial customers
Wake Forest Power, a division of the Town of Wake Forest, provides electricity to nearly 9,000 residential and commercial customers. Wake Forest Power strives to provide uninterrupted electric service to its customers through the regular maintenance and upkeep of the town's electric distribution system.
The utility company operates and maintains more than 95 miles of overhead electric distribution lines. They regularly refurbish or rebuild electric lines that show signs of wear and upgrade facilities where the electric load has increased. Wake Forest Power also has a Reliability Improvement Program, which identifies electric lines and circuits that require upgrades or complete reconstruction to meet the growing needs of the community.
As a result of these efforts, customers of Wake Forest Power enjoy dependable electric service 99.9% of the time. When power outages do occur, they are often due to undetectable equipment issues or unpredictable wildlife.
Wake Forest Power provides exceptional customer service at a reasonable cost. The company has an Outage Management System (OMS) with an automated phone system that allows customers to report power outages, make payments, start or stop service, and access other services easily. Wake Forest Power also offers an online outage map and reporting tool that provides real-time information about power interruptions.
To ensure the safe and reliable operation of the electric distribution system, Wake Forest Power offers a tree inspection service. Customers can request an inspection if they believe a tree is threatening their service or the town's main electric lines.
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Maintenance and upkeep of electric distribution systems
Wake Forest Power, a division of the Town of Wake Forest, provides electric service to nearly 9,000 residential and commercial customers. They strive to provide uninterrupted service through the regular maintenance and upkeep of the town's electric distribution system.
Regular Maintenance:
Wake Forest Power crews maintain and operate over 95 miles of overhead electric distribution lines. They regularly inspect and refurbish or rebuild electric lines that exhibit signs of wear and tear. This proactive approach helps prevent unexpected outages and ensures the system's reliability.
Upgrades and Improvements:
Wake Forest Power's Reliability Improvement Program identifies electric lines and circuits requiring upgrades or reconstruction to meet the community's evolving needs. They actively enhance facilities where the electric load has increased, ensuring the infrastructure can handle growing demands.
Safety and Compliance:
Electrical systems maintenance is essential for compliance with safety codes and regulations. Proper maintenance prevents system failures and ensures maximum safety and efficiency in utilizing electrical facilities. This includes addressing issues like high-voltage stress from lightning strikes, power system transients, and cable insulation degradation.
Vegetation Management:
Tree crews play a vital role in maintaining the electric distribution system. They inspect and remove trees and trim limbs that may threaten power lines. Proper vegetation management helps prevent outages caused by falling trees or limbs and ensures the town's main electric lines remain clear of potential hazards.
Outage Management:
Wake Forest Power has implemented an Outage Management System (OMS) with an Interactive Voice Response (IVR) phone system. This system simplifies reporting power outages and other issues, enhancing the responsiveness of the maintenance and upkeep efforts.
Through these comprehensive maintenance and upkeep measures, Wake Forest Power maintains a dependable electric service for its customers in Wake Forest, NC.
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Outage Management System (OMS)
The Town of Wake Forest, North Carolina, provides electric service to its nearly 9,000 residential and commercial customers through Wake Forest Power, a community-owned electric utility and division of the town. Wake Forest Power operates and maintains more than 95 miles of overhead electric distribution lines, providing uninterrupted electric service through regular maintenance and upkeep of the town's electric distribution system.
Wake Forest Power's Outage Management System (OMS) is a specialized software solution that enables the utility to efficiently detect, manage, and restore power outages. OMS integrates with Interactive Voice Response (IVR), an automated phone system that utilizes a single phone number to simplify the process of reporting power outages and addressing other issues.
At its core, a modern OMS features a detailed network model of the distribution system, typically sourced from the utility's geographic information system (GIS). This model combines the locations of outage calls from customers, allowing a rules engine to predict the locations of outages. For instance, in a radial distribution system, multiple outage calls from a particular area downstream of a fuse could indicate a single upstream fuse or circuit breaker issue.
OMS integrates with various systems, including supervisory control and data acquisition (SCADA) systems, GIS, and customer information systems (CIS), to provide real-time situational awareness and decision-making support. Key functionalities of OMS include outage detection, fault location identification, restoration prioritization, and workforce management.
OMS solutions leverage data analytics and the Common Information Model (CIM) to enhance network visibility, optimize response times, and improve overall grid reliability. Additionally, OMS supports switching order management, real-time notifications, and outage analysis, reducing downtime and improving service continuity for customers.
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Contact information for utility concerns
Wake Forest Power, a division of the Town of Wake Forest, provides electricity to around 6,000-9,000 residents and commercial customers. They strive to provide uninterrupted electric service through the regular maintenance and upkeep of the town's electric distribution system.
- Power Outage or Surge: Call 919-435-9478 or report the outage online. You can also use their Interactive Voice Response (IVR) system by calling their main line and pressing 1 to report an outage.
- Tree Inspection: If you have concerns about a tree that may be threatening your service or the town's main electric lines, call 919-435-9573 or email Jennifer Gonzales to request a work order.
- Repair of Area, Security, and Street Lights: For issues with area, security, or street lights, contact Jennifer Gonzales at 919-435-9573 or by email.
- New Installation of Area or Security Light: For information on installing new area or security lighting, contact Nicole Press at 919-435-9468 or view the Area Light Services Brochure.
- Digging in the Town: Before digging anywhere in Wake Forest, contact the NC One Call Center at 1-800-632-4949. They will dispatch any utilities with lines in the area.
- General Customer Service: To speak to someone in customer service, call the main line and press 4.
- Solar Energy: For inquiries related to solar energy, call the main line and press 6.
- Energy Audit: To request an energy audit, call the main line and press 7.
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Frequently asked questions
Wake Forest Power, a division of the Town of Wake Forest, supplies electricity to the area.
Wake Forest Power provides electricity to approximately 7,350 residents or 6,000-9,000 customers.
You can report a power outage by calling 919-435-9478 or by reporting it online. You can also use the Outage Management System (OMS) by calling the main number and pressing 1 to report an outage.
Call 919-435-9573 or email Jennifer Gonzales to request a work order.
