Beatrice Lang
Disconnecting your electricity supply can be a complex process, and the steps you need to take will depend on your reason for disconnecting, the type of property, and your location. If you are disconnecting your supply because you are moving house, you can usually arrange for your energy supply to be disconnected at your old address and reconnected at your new one by contacting your energy supplier. If you are disconnecting for another reason, such as demolishing a property, you may need to contact your Distribution Network Operator (DNO) or a specialist company to assist you with the disconnection process.
| Characteristics | Values |
|---|---|
| Electricity disconnection methods | De-energising and re-energising an installation, permanently disconnecting a supply, or installing an isolation switch |
| Who to contact | Distribution Network Operator (DNO) or electricity supplier (the company you pay bills to) |
| Electricity disconnection experts | GEC |
| Electricity disconnection cost | Around £160 |
| Electricity disconnection duration | Depends on required traffic management and engineer availability |
| Electricity disconnection for moving house | Disconnect old address and reconnect new address |
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What You'll Learn
Disconnecting electricity supply when moving house
You can usually do this online or over the phone, and you will need to provide your account and concession details, as well as your new address if you are transferring your service. It is recommended to give your provider at least three business days to process your request. You may also be required to pay a fee for your final meter read, which will be included in your final bill.
It is worth noting that, in some cases, you may be asked to leave the electricity connected for a few days after you move out to facilitate the final inspection of the property. This is to ensure that the lights and electrical appliances are in working order. However, you are not legally obliged to do so, and your responsibility ends when you hand back the keys.
If you are moving to a new address, you can also arrange to have your electricity service transferred to your new location on the same day that it is disconnected from your old address. This will ensure that you have essential services at your new home during and after the move.
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Disconnecting electricity supply when demolishing a property
Disconnecting the electricity supply when demolishing a property is a crucial step to ensure safety and compliance. Here are the steps you need to take:
Identify the Service Providers
First, identify all the services connected to the building, such as water, gas, and electricity. Once identified, you need to determine the specific providers for each service. This step is crucial as you will need to contact these companies to inform them of the planned demolition.
Notify the Electricity Supplier
Contact your electricity supplier, which is the company you pay your electricity bills to. Inform them of your intention to permanently disconnect the supply. They will guide you through their specific processes, which may include filling out an online form or contacting their support team.
Provide Necessary Information
The electricity supplier will likely request specific information about the property, including the full site address, MPAN or MPRN numbers, and a detailed building plan of the site to be demolished. Ensure you have this information ready to expedite the process.
Disconnect and Remove Metering Equipment
Work with the electricity supplier to safely disconnect the supply and remove any metering equipment from the property. This step may incur a disconnection fee, and it is essential to ensure that the electricity is properly disconnected before commencing demolition work.
Temporary Supply and Reconnection
If you are rebuilding the property, you may need to arrange a temporary electricity supply during the construction phase. Discuss this requirement with your supplier, and they can guide you through the process of obtaining a temporary builders' supply.
It is important to note that the process may vary depending on your location and the specific regulations in your area. Additionally, if any of the supplies are shared with another property, a site investigation will be necessary to ensure safe disconnection. Always refer to your local guidelines and consult with professionals for detailed instructions on disconnecting electricity supply when demolishing a property.
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Electricity disconnection experts
Disconnecting your electricity supply can be a complex process, and it's always recommended to seek expert advice. Electricity disconnection experts are professionals who can guide you through the process and ensure that everything is done safely and efficiently.
These experts are often part of utility companies or specialist organisations, such as GEC, that offer electricity disconnection services. They are well-versed in the procedures and requirements for disconnecting electricity in both domestic and commercial properties. They can assist with a range of scenarios, whether you're moving house, undergoing renovations, or permanently decommissioning a property.
When you contact electricity disconnection experts, they will typically ask about your specific requirements and the reasons behind your disconnection request. This helps them tailor their services to your needs. For instance, if you're planning to disconnect your electricity supply temporarily for renovations, they can advise on making the building safe for work and guide you through the process of restoring power once the work is complete.
Additionally, electricity disconnection experts can coordinate the entire process, from the initial enquiry to the final disconnection. They will work with you to understand your timeline and budget constraints, providing a clear timeframe for the disconnection. This includes managing any necessary traffic management and engineer availability. They can also assist with other utility disconnections, such as gas or water, offering an all-inclusive service.
It's important to note that the process may vary depending on your location and electricity provider. Some providers, like OVO, may have specific procedures in place, and you may need to contact their support team or customer service representatives for guidance on permanent disconnections and meter removals.
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Permanently disconnecting electricity supply
To permanently disconnect your electricity supply, you will need to contact your electricity supplier, i.e., the company you pay your electricity bills to. If you are unsure of who your electricity supplier is, you can use the energy network operator search tool to find your local energy network operator and then contact them for your supplier details.
Once you have identified your electricity supplier, you can call them to request a permanent disconnection. They may direct you to fill out an online general enquiries form or call their general enquiries number. You will also need to request that they remove your meter and close your account.
In some cases, you may need to involve a Distribution Network Operator (DNO) or an electrician. A DNO is responsible for delivering high-voltage electricity across an electricity network through power lines and underground cables. They are not the same as your electricity supplier, but your supplier may direct you to them depending on the specifics of your request. An electrician may be needed to de-energise and re-energise your installation or to install an isolation switch.
If you are moving house and need to disconnect your electricity supply at your old address, you can usually arrange this with your new electricity supplier, who will coordinate the disconnection at your old address and the reconnection at your new one.
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Disconnecting electricity supply by contacting your electricity supplier
Disconnecting your electricity supply can be a complex process, and it is important to contact your electricity supplier to ensure this is done safely and effectively. The first step is to identify your electricity supplier. This is the company that you pay your electricity bills to. If you are unsure, you can contact your local Distribution Network Operator (DNO) for clarification.
Once you know your supplier, you should contact their support team and request a permanent disconnection and meter removal. This process may come with a cost, and the supplier will make the necessary arrangements. It is important to note that the time taken for this process will depend on the required traffic management and the availability of engineers in your area. Therefore, it is advisable to contact them as early as possible.
Some suppliers may offer an online option to request a disconnection. They may also provide a general enquiries number to assist with this process. After your meter has been removed and the final bill has been paid, your account will be closed, and any refunds will be issued.
If you are facing difficulties in communicating with your supplier or need additional support, you can consider reaching out to specialist companies that offer electricity disconnection services. These companies can help coordinate the entire process, ensuring it is done safely, within your desired timeframe, and with minimal disruption. They can also provide guidance on various disconnection options, such as permanent or temporary disconnection, and help with related services like gas and water disconnections.
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Frequently asked questions
You can disconnect your old address and reconnect your new address all in one go. You can do this by calling your energy supplier or by going online and closing your account.
You will need to get in touch with a Distribution Network Operator (DNO) and your electricity supplier.
Call your old supplier and inform them that you are moving out. Then, call your new supplier and provide them with the necessary details.
