Trystan Casey
To apply for prepaid electricity in Durban, you must first visit a Customer Service Centre and fill out an application form. You will need to bring your ID and consult with your electrician for the required technical details. Once your application has been processed, you will receive a pro-forma invoice and meter card. After making the payment, you will need to submit a copy of the signed Certificate of Compliance within 48 hours. Finally, you must activate your meter card by visiting a Customer Service Centre and purchasing prepaid electricity.
| Characteristics | Values |
|---|---|
| Who can apply? | Landlords, property owners, developers, managing agents, and tenants |
| Where to apply? | eThekwini Municipality customer service centres in Durban Central (Opposite Durban Bus Station), Bester in KwaMashu, Isipingo, uMhlanga, and Pinetown (Civic Centre) |
| What to bring? | ID |
| Application form colour | White or blue |
| Timeframe for connection | 6 to 8 weeks, depending on network extensions |
| Deposit required | Equivalent to 2 months' consumption charges |
| Certificate of Compliance | Required within 48 hours of meter installation |
| Activation | Activate meter card at a Customer Service Centre |
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What You'll Learn
Filling out the application form
To apply for prepaid electricity in Durban, you will need to visit one of the eThekwini Municipality's Customer Service Centres. The relevant application form is white, although some sources suggest it is blue. You will need to bring your ID with you.
- The application form will require some technical details. Consult with your electrician before filling out the form to ensure you have all the information you need.
- Once you have completed the form, it will be captured, referenced, and forwarded to the relevant department for technical analysis and costing.
- After this, you will receive a pro-forma invoice detailing the costs, installation specifications, and a meter card.
- Submit your completed meter card for your connection request to be processed.
- Your electrician will need to carry out the electrical connections from your distribution board to the meter point and provide the necessary certification for the work done.
- Once the meter has been installed, you must hand in a copy of the signed Certificate of Compliance within 48 hours. The application number needs to be indicated on the front right-hand corner of the certificate.
- Before consuming any electricity, you must open an account and pay a deposit equivalent to two months of consumption charges. You can do this at any Electricity Customer Service Centre.
- Finally, activate your meter card by visiting a Customer Service Centre and purchasing prepaid electricity.
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Technical analysis and costing
To apply for prepaid electricity in Durban, you must first visit a Customer Service Centre and fill out an application form. There are several Customer Care Centres in Durban, including Durban Central, Bester in KwaMashu, Isipingo, uMhlanga, and Pinetown (Civic Centre).
You may need to consult with your electrician for the required technical details in the form. Once your completed application has been captured, referenced, and forwarded to the relevant department, it will undergo technical analysis and costing.
Following the technical analysis and costing, a pro-forma invoice will be sent to you, detailing the costs, installation specifications, and a meter card. The pro-forma invoice will outline the connection fees and charges, which will need to be paid in accordance with the invoice for your application to be confirmed.
The normal timeframe for connection is between 6 to 8 weeks, although this may vary depending on the availability of power in the relevant area and any required network extensions.
It is important to note that you will need to submit a signed Certificate of Compliance within 48 hours of the meter installation. This certificate should include the application number indicated on the front right-hand corner.
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Installation and activation
To apply for prepaid electricity in Durban, you will need to follow the eThekwini Municipality's process. This involves visiting one of their Customer Service Centres—located in Durban Central, Bester in KwaMashu, Isipingo, uMhlanga, and Pinetown—and filling out an application form. You will need to bring your ID with you.
After submitting your application, it will be analysed and costed, and you will receive a pro-forma invoice detailing the costs, installation specifications, and a meter card. Once you have paid the invoice, your application will be confirmed.
The next step is to submit your completed meter card so that your connection request can be processed. An electrician will then need to carry out the electrical connections from your distribution board to the meter point. They will also need to provide the necessary certification for the work done. This is a signed Certificate of Compliance, which must be handed in within 48 hours of the meter being installed. The application number needs to be indicated in the front right-hand corner of the certificate.
Once the meter has been installed and the certificate has been submitted, you must open an account and pay a deposit equivalent to two months of consumption charges. You can do this at any Electricity Customer Service Centre. After this, you can activate your meter card by visiting a Customer Service Centre and purchasing prepaid electricity.
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Certificate of Compliance
A Certificate of Compliance (CoC) is a crucial document that ensures that electrical work on your property adheres to the South African National Standards as outlined in the Electrical Installations Occupational Health and Safety Act. It is a legal requirement to obtain a CoC when selling your property for the transfer to go through. The cost of a CoC in Durban can range from R850 to R1,500 if no faults are found, and R1,000 to R15,000 or more if faults are found and need to be fixed.
To obtain a CoC, you must hire a registered electrician to inspect and test your electrical installation. They will check for any damage, wear and tear, or deterioration to your electrical installation and ensure that all electrical fittings in your house are compliant and functioning correctly. It is important to note that the electrician may identify items that need to be replaced, such as older plug sockets, light switches, and cables.
Once the inspection is complete and any necessary repairs have been made, the electrician will issue you with a CoC, certifying that your property complies with regulations. This certificate will ensure that:
- All your electrical circuits are functioning correctly and efficiently.
- Your premises are safe from any potential electric shock risks and fire hazards.
- Your premises are free from any defective electrical work.
- Your premises have been correctly earthed and bonded.
In addition to obtaining a CoC, it is the responsibility of the property owner to ensure that any electrical work done complies with the legal requirements. This includes submitting the necessary documentation, such as the completed meter card, to the Municipality for approval.
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Payment methods
To apply for prepaid electricity in Durban, you will need to visit a Customer Service Centre to fill out an application form and pay any associated fees. The eThekwini Municipality offers electricity services in Durban, and you can find their Customer Service Centres at the following locations: Durban Central (Opposite Durban Bus Station), Bester in KwaMashu, Isipingo, uMhlanga, and Pinetown (Civic Centre).
The eThekwini Municipality offers a pro-forma invoice detailing the costs, installation specifications, and a meter card. Once payment has been received, your application will be confirmed. You will also need to submit your completed meter card for your connection request to be processed.
After the meter has been installed, you must hand in a copy of the signed Certificate of Compliance within 48 hours. The application number needs to be indicated on the front right-hand corner of the certificate.
Before consuming any electricity, you must open an account and pay a deposit equivalent to two months' consumption charges. You can open an account at any Electricity Customer Service Centre.
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Frequently asked questions
You can apply for prepaid electricity in Durban by visiting one of the eThekwini Municipality's customer service centres. You will need to bring your ID and fill in an application form.
The eThekwini Municipality's customer service centres are located in Durban Central (opposite Durban Bus Station), Bester in KwaMashu, Isipingo, uMhlanga and Pinetown (Civic Centre).
Once your application form has been submitted, it will be reviewed by the relevant department for technical analysis and costing. After this, you will receive a pro-forma invoice detailing the costs, installation specifications and a meter card.
After receiving the invoice, you must submit payment in accordance with the invoice. Once payment has been received, your application will be confirmed and you will be able to schedule a meter installation.
After the meter is installed, you must submit a copy of the signed Certificate of Compliance within 48 hours. The application number must be indicated on the front right-hand corner of the certificate. You must then activate your meter card by visiting a Customer Service Centre and purchasing prepaid electricity.
