Otis Singleton
Chugach Electric Association Inc. offers its members a range of payment options, including AutoPay. AutoPay is a service that can be managed directly by the member through the My Account member portal. Members can use either a checking account, debit card, or credit card to make payments. To sign up for AutoPay, members must first register for the My Account portal using their member number, account number, and email address. It's important to note that Chugach's current payment processing service for AutoPay will end on March 28, 2023, requiring existing users to re-enroll on March 30, 2023, or after. This article will provide a step-by-step guide on how to change AutoPay settings for Chugach Electric members.
| Characteristics | Values |
|---|---|
| AutoPay | Managed directly by the member through the My Account member portal or app |
| Payment methods | Checking account, debit card or credit card |
| Enrollment | Open during May and June of each year |
| Billing | LevelPay estimates your annual electric usage and divides it by 12 to determine your monthly payment amount |
| Paperless billing | Sign up to receive a one-time $5 credit on your next bill |
| Outage and usage notifications | Available through the My Account portal or app |
| Payment options | Automated phone/IVR payment line, US Mail, First National Bank of Alaska, Chugach Member Services office, doxo.com, Apple Pay |
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What You'll Learn
Payment methods for AutoPay
Chugach Electric Association offers a variety of payment methods for its AutoPay service. AutoPay can be managed through the My Account member portal, which can be accessed online or via the Chugach My Account app.
To sign up for My Account, you will need your member number, account number, and an email address. Once registered, you can pay your bills, sign up for automatic payments, review your usage, and track billing and payment history. You can also use the app to sign up for outage and usage notifications.
AutoPay itself accepts payments from checking accounts, debit cards, or credit cards. When using a credit or debit card, you authorise MyMeter Entities or Vendors to charge the card on a periodic basis (e.g. monthly) and in the amount described on the applicable service's purchase path. If your card cannot be charged, you authorise them to charge an alternative card saved in the Payment Profile section of your account.
There are other ways to pay your Chugach Electric bill, such as over the phone through their automated IVR payment line, by mail with a check or money order, or in person at the First National Bank of Alaska or Chugach Member Services office. You can also use third-party services such as doxo to pay your bill directly or via Apple Pay, debit card, bank account, or credit card.
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How to sign up for My Account
Chugach Electric Association Inc. offers an online portal called "My Account" for its members. This portal allows members to pay their bills, sign up for automatic payments, review their usage, and track billing and payment history. Members can also use the portal to sign up for outage and usage notifications and explore additional member tools.
To sign up for "My Account," you will need your member number, account number, and an email address for registration. Here is a step-by-step guide on how to sign up:
- Go to the Chugach Electric Association website and click on the "My Account" button located at the top of the page.
- On the next page, click on the "Create an account" button.
- Enter your member and account number, including any leading zeros.
- Provide your email address. Please note that the most recent email registered will be used as your primary email address for all communications with Chugach Electric, including elections.
- Once you have completed the registration process, you will be able to log in to your "My Account" portal and access all the features mentioned above.
In addition to the online portal, Chugach Electric also offers a mobile app called "Chugach My Account" available on the Apple App Store. The app provides similar functionality, allowing members to pay bills, review usage, and sign up for outage and usage notifications.
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Paperless billing
Chugach Electric Association Inc. offers a paperless billing option to its customers. Paperless billing helps to cut down on mailbox clutter and save paper. When you sign up for paperless billing, Chugach will notify you by email when your electric bill is ready. You will also receive a one-time $5 credit on your next bill.
To sign up for paperless billing, you need to register for a My Account member portal. You can do this by filling out a registration form using your full member and account number from your bill. Once you have created your account, you can sign up for paperless billing, enroll in AutoPay, track your usage, and sign up for outage and threshold notifications.
The My Account member portal also allows you to pay your bill online using a debit/credit card or bank account. You can also use third-party services such as doxo to pay your Chugach Electric bill. Additionally, Chugach Electric offers LevelPay, a budget billing program that estimates your annual electric usage and divides it by 12 to determine your monthly payment amount.
Please note that Chugach Electric's privacy policy outlines how your personal information may be collected and used when utilizing the My Account member portal and third-party sales locations. You may also receive emails with special offers and promotions, which you can opt out of by changing your preferences in your profile section.
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Payment locations
Chugach Electric offers its members a variety of ways to pay their bills. Firstly, members can pay their bills online through the My Account member portal. This service is managed directly by the member, and you may use either a checking account, debit card, or credit card. Members can also sign up for AutoPay through the My Account portal. However, Chugach's current payment processing service for AutoPay will end on March 28, 2023, so if you have an existing AutoPay set-up, you will need to re-enroll on March 30, 2023, or after.
Secondly, members can pay their bills over the phone. The automated phone/IVR payment line is available 24/7 at (907) 762-7803. Thirdly, payments can be made by US Mail. Payments can be made by check or money order, and members must enclose the payment stub from their billing statement and send payments to: PO Box 196760, Anchorage, AK 99519-6760.
Fourthly, payments can be made in person at the First National Bank of Alaska. Current payments can be made at any FNBA branch with your Chugach payment stub from your billing statement. Lastly, payments can be made in person at the Chugach Member Services office, located at 5601 Electron Drive. The office is open Monday through Friday from 8:00 am to 5:00 pm.
In addition to the options above, members can also pay their bills through the Chugach My Account app, which is available on the Apple App Store. The app allows members to pay bills, review usage, and sign up for outage and usage notifications.
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Chugach's app
Chugach Electric Association Inc. offers an app called "My Account" for its members. It is available on the Apple App Store and is described as an easy-to-use app for members to pay bills, review usage, and sign up for outage and usage notifications. Members can also explore additional tools within the app.
To sign up for the "My Account" app, you will need your member number, account number, and an email address. You can also use the app to sign up for paperless billing, which will notify you by email when your electric bill is ready. This option also offers a one-time $5 credit on your next bill.
The app also offers members the ability to track their energy usage and spot trends. The meter at your home or business provides data that can be accessed across different devices, allowing you to track your usage against the local temperature to see how weather affects your energy consumption.
Additionally, the app allows members to manage their AutoPay settings. AutoPay is a service offered by Chugach Electric that allows members to set up automatic payments using a checking account, debit card, or credit card. It is important to note that Chugach's current payment processing service for AutoPay will end on March 28, 2023, and existing AutoPay users will need to re-enroll after this date.
The "My Account" app also provides members with the ability to update their payment information for any services or products purchased through MyMeter Entities. This includes updating credit or debit card information and home address changes.
While the app offers convenience and ease for Chugach Electric members, there are some user reviews mentioning glitches and issues, particularly with the app freezing during payments.
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Frequently asked questions
You can change your auto-pay settings by logging into your Chugach Electric account on their website. Once you're logged in, go to the "My Account" section, where you can manage your auto-pay settings.
Yes, you can download the Chugach Electric "My Account" app on the Apple App Store. After logging in, you can manage your auto-pay settings, pay bills, and review your usage.
Chugach Electric offers a variety of payment methods for auto-pay, including checking accounts, debit cards, and credit cards.
