Molly Ayala
Pioneer Community Energy is a Community Choice Aggregation (CCA) program that provides electricity to several communities in California. CCA programs allow local governments to purchase or generate their own energy to service their constituents within a PG&E territory. While PG&E still handles distribution, service, and billing, Pioneer acts as an intermediary and negotiates lower rates for its customers. However, if you are a Pioneer customer and would like to opt out, you can do so at any time by filling out a form on Pioneer's website or by calling their customer service line.
| Characteristics | Values |
|---|---|
| Opt-out method | Online or by phone |
| Opt-out time | Any time |
| Opt-out fee | None |
| Opt-out period | 60 days |
| Opt-out form | Available on Pioneer's website |
| Opt-out phone number | 1 (844) 937-7466 |
| Opt-out website | https://pioneercommunityenergy.org/residential/opt-out/ |
| Auto-enrollment | Yes |
| Auto-enrollment start date | January 2022 |
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What You'll Learn
Opting out within 60 days
If you are a Pioneer Community Energy customer in El Dorado County, Placerville, or Placer County, you can opt out within 60 days of receiving your electricity from Pioneer (2 billing cycles). To do this, you can either fill out an opt-out form on Pioneer's website or call Pioneer's customer service line at (844) 937-7466.
If you are opting out within 60 days, you have two options for returning to PG&E electric generation service:
- Return at the next meter read at the transitional rate, which is based on the current energy market and varies month to month.
- Stay 6 months with Pioneer Community Energy and then return to PG&E at the standard bundled rate.
It is important to note that if you have been a Pioneer customer for more than 60 days, PG&E places certain restrictions on returning to their service. For example, you will be required to remain as a PG&E customer for at least one year before you have the option of rejoining Pioneer. Additionally, rates are not guaranteed to be lower than PG&E's for 6 months if you opt out after 60 days.
Pioneer Community Energy is a Community Choice Aggregator (CCA) that began providing electricity to communities in Placer County and El Dorado County in 2018 and 2022, respectively. CCA is an opt-out program per Assembly Bill 117 (2002), which allows local governments to purchase power on behalf of constituents. PG&E still delivers electricity, provides services, and handles billing for Pioneer Community Energy.
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$64.99
Opt-out form
Pioneer Community Energy is a Community Choice Aggregation (CCA) program that provides electricity to several communities in California. CCA is an opt-out program per Assembly Bill 117 (2002), which means that all existing PG&E customers in the service area are automatically enrolled in Pioneer Community Energy.
If you wish to opt out of Pioneer Community Energy, you can do so at any time by completing the opt-out form on their website or by contacting their customer service department. You can also call Pioneer at (844) 937-7466. It is important to note that if you have been a Pioneer customer for more than 60 days, there may be certain restrictions on returning to PG&E.
When opting out, you will need your PG&E bill handy to answer some basic questions about your account. The opt-out process is free and easy, and there are no fees for opting out of Pioneer Community Energy service.
If you are an El Dorado County resident, it is important to note that you will need to opt out within 60 days of receiving your electricity from Pioneer (2 billing cycles) for there to be no changes to your bill. If you opt out after 60 days, you may not be guaranteed lower rates than other PG&E customers for 6 months.
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Customer service phone number
Pioneer Community Energy customers can opt out of the service at any time by visiting the company's website or calling their customer service phone number. The customer service line for opting out of Pioneer Community Energy is 1 (844) 937-7466.
Pioneer Community Energy is a Community Choice Aggregator (CCA) that began providing electricity to several communities in California in 2018. It started serving El Dorado County in January 2022. CCA is an opt-out program per Assembly Bill 117 (2002), which means all existing PG&E customers in El Dorado County are automatically enrolled in Pioneer Community Energy for electricity generation only. PG&E still handles distribution, service, and billing.
Customers who opt out of Pioneer Community Energy after 60 days and return to PG&E electric generation service have two options: returning at the next meter read at a transitional rate or staying with Pioneer Community Energy for six months and returning to PG&E at the standard bundled rate. PG&E will require these customers to remain with their bundled service for one year.
Pioneer Energy Management, a company that provides energy management services for property developers, managers, and residents, encourages customers with questions about their bills to contact them by phone or email. Property managers can also contact the Operations Manager at 800.576.0172 for assistance with reimbursement reports. Pioneer Electric Cooperative also provides a customer service phone number, 800.762.0997, for reporting outages and other inquiries.
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Returning to PG&E
If you are a Pioneer Community Energy customer and would like to return to PG&E, there are a few things you should know. Firstly, Pioneer Community Energy is a Community Choice Aggregation (CCA) program, which means that as a customer, you are automatically enrolled for electricity generation services only. PG&E will still provide all other services, such as delivering energy, maintaining power lines, reading meters, making repairs, and billing.
If you have been a Pioneer Community Energy customer for less than 60 days, you can opt out and return to PG&E without any changes to your bill. However, if you have been a customer for more than 60 days, there are some restrictions and additional considerations. PG&E rules prohibit customers who opt out and return to PG&E from switching back to Pioneer for at least one year. Additionally, you may be subject to transitional rate increases when returning to PG&E.
To opt out of Pioneer Community Energy and return to PG&E, you have a few options:
- Immediate Opt Out: You can opt out immediately by contacting Pioneer Community Energy at $(844) 937-7466 or online at https://pioneercommunityenergy.ca.gov/opt-out/. Your service will be switched back to PG&E-purchased electricity at the end of your current billing cycle, and you will be billed at a transitional rate for six months.
- Six-Month Opt Out: You can provide PG&E with six months' advance notice of your plan to opt out of Pioneer. This option allows you to avoid transitional rate increases. You will be returned to PG&E-purchased electricity six months after the end of your current billing cycle.
It is important to note that while Pioneer Community Energy typically offers lower rates than PG&E, there may be additional fees and rate adjustments when opting out and returning to PG&E. These fees are imposed by PG&E and can vary depending on the opt-out option you choose.
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Opt-out reasons
Pioneer Community Energy is a Community Choice Aggregator (CCA) that began providing electricity to the communities of Auburn, Colfax, Lincoln, Loomis, Rocklin, and unincorporated Placer County in 2018. In 2022, Pioneer expanded its services to El Dorado County.
As a CCA, Pioneer purchases electricity from PG&E for use by Placer County and El Dorado County residents. PG&E still delivers electricity from Pioneer and handles distribution, service, and billing.
- Higher rates: While Pioneer initially offered lower energy rates compared to PG&E, rate hikes have reduced these savings. Customers may opt out to seek lower energy rates from alternative providers.
- Financial stability and credit rating concerns: Concerns about Pioneer's financial stability and credit rating may lead customers to question the stability of their energy rates and seek alternative providers with stronger financial positions.
- Exit fees: California Public Utilities Commission (CPUC) requires CCA customers to pay exit fees, also known as 'power charge indifference adjustments.' These additional fees may deter customers from enrolling in Pioneer and encourage them to explore other options.
- Lack of obvious benefits: Customers may opt out if they cannot identify clear benefits from being part of Pioneer Community Energy. They may seek energy providers that offer unique advantages or specialized services that align with their specific needs.
- Preference for PG&E: Some customers may prefer to return to PG&E for their electricity needs. PG&E is a well-established energy provider with a wide reach, and customers may feel more comfortable and familiar with their services.
- Contractual restrictions: Customers who have been with Pioneer for more than 60 days may face restrictions on returning to PG&E. PG&E requires these customers to remain with them for at least one year before rejoining Pioneer. This restriction may influence customers to opt out of Pioneer to maintain flexibility in choosing their energy provider.
It is important to note that customers have the freedom to choose their energy provider based on their unique needs and preferences. Opting out of Pioneer Community Energy allows customers to explore alternative options that may better suit their circumstances.
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Frequently asked questions
You can opt out of Pioneer Electric by filling out a form on their website or by calling their customer service phone number at (844) 937-7466.
No, there is no fee for opting out of Pioneer Electric.
Yes, you must opt out within 60 days of receiving your electricity from Pioneer (2 billing cycles) for your bill to remain unchanged.
If you opt out after the 60-day deadline, you have two options: 1) Return at the next meter read at a transitional rate that varies month to month, or 2) Stay with Pioneer Community Energy for 6 months and then return to PG&E at the standard bundled rate.
