
Choosing a residential electricity provider can be a daunting task, especially with the variety of options available. In this guide, we will walk you through the process of selecting the right electricity provider for your home, covering topics such as understanding your energy needs, comparing rates and contracts, considering renewable energy options, and knowing your consumer rights. We will also explore the different types of electricity providers, including investor-owned utilities (IOUs), electric cooperatives, and retail electric providers, and discuss the availability of retail choice in certain states. By the end of this guide, you should be equipped with the knowledge to make an informed decision about your residential electricity provider and feel confident in navigating the energy market.
| Characteristics | Values |
|---|---|
| Location | Retail choice is available for customers in the District of Columbia and 13 states: California, Connecticut, Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Rhode Island. |
| Type of customer | In some states, only non-residential customers have retail choice. |
| Type of contract | Fixed or variable rate. |
| Energy sources | Some suppliers offer electricity generated from renewable sources. |
| Billing | Bills can be received electronically or by mail. |
| Contract expiration | The electric company must notify the customer in writing at least 30 days before the contract expires. |
| Cancellation | The customer can cancel their switch within three business days from receiving the Terms of Service agreement. |
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What You'll Learn

Understand if you can choose your electricity supplier based on your location
Whether you can choose your electricity supplier depends on where you live. In the United States, some electric utility customers have the option to choose an alternative electricity supplier in states where the electric utility industry has been restructured. This option is often called "retail choice" or "customer choice".
In 2022, retail choice was available for all utility customers served by IOUs (investor-owned utilities) in the District of Columbia and 13 states: California, Connecticut, Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, and Rhode Island.
Among those states, California, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, and Rhode Island have implemented community choice aggregator programs that utility customers can opt in or out of.
Texas is a unique case, as all customers of electric utilities connected to the electric grid managed by the Electric Reliability Council of Texas (ERCOT) are required to choose an electricity provider. Six states have only non-residential utility customer retail choice: Michigan, Montana, Nevada, Oregon, Virginia, and Washington.
If you live in a deregulated area, you may be able to choose your electric company, also called a Retail Electric Provider (REP). You can check if there is electric choice in your area by visiting the Plans page of your local electricity provider or by calling their customer service line.
Additionally, some states, like Pennsylvania, have programs to help residents compare electric rates and find the best option for their needs. By entering your zip code, you can find your distributor and receive notifications when rates change.
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$142.5 $200

Compare electricity plans, rates, and terms
When comparing electricity plans, rates, and terms, it's important to consider your specific needs and preferences. Here are some key factors to keep in mind:
- Fixed vs. Variable Rates: Decide between a fixed-rate plan, which offers a locked-in rate that doesn't change over the contract term, or a variable-rate plan, where rates may fluctuate based on market conditions. Fixed rates provide more stability and predictability, while variable rates can offer more flexibility but come with the risk of unexpected rate increases.
- Contract Length and Terms: Pay attention to the contract length offered by different providers. Shorter contracts provide more flexibility, while longer contracts may offer stability and potential discounts. Carefully review the terms and conditions, including any early termination fees or automatic renewal clauses.
- Renewable Energy Options: Consider your preference for renewable energy sources. Some providers offer plans with electricity generated from wind, solar, or other renewable sources. If supporting sustainable practices is important to you, look for providers that offer green energy plans.
- Pricing and Bill Components: Understand the pricing structure and bill components of each plan. Compare not only the rates but also any additional fees, charges, or discounts offered. Review your past electricity usage and costs to estimate your future expenses under different plans.
- Customer Service and Support: Research the customer service reputation of the providers you're considering. In case of billing disputes or service interruptions, you'll want a provider that offers prompt and responsive support. Check reviews and ask around to gauge their responsiveness and ease of communication.
- Location and Availability: Not all plans are available in all areas. Check if the provider services your specific location by using tools that allow you to enter your zip code or area. This ensures that you're comparing plans that are actually accessible to you.
- Switching and Cancellation Policies: Understand the process and any associated fees for switching providers or cancelling a plan. Most companies require advance notice, and some may have specific terms for early termination. Knowing these policies will help you navigate any potential changes in the future.
Remember, it's essential to review and compare multiple providers' plans, rates, and terms to make an informed decision. Don't hesitate to contact the providers directly for clarification or additional information.
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Review billing practices and potential additional fees
When selecting a residential electric provider, it is important to review billing practices and be aware of any potential additional fees. Billing practices can vary between providers, and unexpected fees can increase your bill beyond what you may have anticipated.
Firstly, it is important to understand the two parts of your electric bill. The first part is the charge for the electricity you consume, measured in kilowatts per hour. The second part is a mandatory "fixed charge" that every consumer must pay, regardless of their energy usage. This fixed charge is a flat rate that must be paid before the meter even starts running. Historically, this charge has ranged from $5 to $10 per month, but some utilities are attempting to double or triple this amount. This disproportionately affects low-usage customers, who experience the greatest percentage jump in their electric bills when the fixed charge is raised. Therefore, it is important to consider your typical energy usage and select a provider that offers a low fixed charge if you anticipate using less energy.
In addition to the fixed charge, some providers may charge additional fees for specific services or circumstances. For example, some fixed-rate plans may include termination fees if you cancel your plan before the contract expires. Other providers may charge higher rates for using less than a certain kilowatt-hour (kWh) amount during a billing period. These additional fees can significantly impact your overall costs, so it is crucial to carefully review the contract terms and conditions before enrolling in a plan.
Bill credit plans, which offer potential savings for those with consistent usage patterns, may also come with hidden fees and complex billing structures that can lead to higher overall costs. It is important to weigh the pros and cons of these plans and carefully review the Electricity Facts Label (EFL) to understand the true costs and potential savings. Additionally, some providers may offer average billing, also known as budget billing or balanced billing, which calculates your monthly payment based on your average monthly usage. While this can stabilize your monthly bills, it is important to understand that your actual usage may vary, and you may end up paying more or less than your average.
Finally, be aware of the billing dispute process for each provider. In the event of a dispute, you should first contact your electric company to resolve the issue. If the dispute cannot be resolved directly with the company, you can seek assistance from the relevant regulatory commission, such as the Public Utility Commission of Texas (PUCT) or your state's utility regulatory commission. Understanding your rights as a customer and the dispute resolution process can help you navigate any billing issues that may arise.
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Consider renewable energy sources and pricing
When selecting a residential electric provider, it is important to consider renewable energy sources and pricing. Renewable energy sources, such as wind, solar, and hydropower, are key to a safer, cleaner, and more sustainable future. They emit little to no greenhouse gases or pollutants into the atmosphere, helping to address climate change and air pollution.
The cost of renewable energy sources has been a significant consideration in the past, with renewable energy sources previously considered expensive. However, prices for renewable energy sources are decreasing as they become more prevalent. The cost of electricity from renewable sources is coming down year on year, with the general trend showing a decrease in price as the industry increases its capacity. For example, the cost of residential solar power currently averages $242/MWh, compared to coal, which is $102/MWh.
Some power companies offer an optional service called green pricing, allowing customers to pay a small premium for electricity generated from renewable sources. This premium covers the increased costs incurred by the power provider when adding renewable energy to its power generation mix. Additionally, several organizations offer green or renewable energy certificates that can be purchased separately from your current electricity service, allowing you to contribute to the generation of renewable power even if your power provider does not offer it.
When considering pricing, it is worth noting that the upfront cost of investing in renewable energy technology may be daunting for some. However, investments in renewable energy will pay off in the long term. The reduction in pollution and climate impacts alone is estimated to save up to $4.2 trillion per year by 2030. Additionally, renewable energy technologies can create a more resilient and secure energy system, less prone to market shocks.
When choosing a residential electric provider, consider those that offer renewable energy sources and provide transparent pricing information. By selecting a provider that aligns with your values and budget, you can contribute to a greener future while managing your energy expenses effectively.
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Know your rights as a customer, including cancellation policies
As a customer, you have rights and protections that are mandated by the Public Utility Commission (PUC). These rights apply whether you select a new electricity provider or continue with your current one. For instance, if you have a contract with three or more months remaining, your electric company must notify you in writing at least 30 days or one billing cycle in advance of its expiration. This notification should not be sent more than 60 days or two billing cycles before the end of your contract.
You may cancel your contract with your electricity provider, but it is important to understand the terms and conditions of your contract, including any early termination fees that may apply. Knowing your contract type and end date will help you decide when the best time to cancel is and what options you have for avoiding fees. Cancelling your contract shouldn't be difficult, but it is always a good idea to keep copies of all correspondence and receipts related to the cancellation and transition process.
If you are moving to a new home, you may need to cancel your current electricity contract. Depending on your new location, you may be able to retain your current provider or switch to a new one. You can use a digital marketplace or comparison site to search for utility plans based on your power usage and find the lowest rates.
If you are dissatisfied with your current provider's customer service, billing practices, or reliability, you may want to switch to a different provider. You may also find better rates or more suitable plans with another provider. It is important to understand your electricity bill and monitor your usage to identify areas for improvement.
Remember that your rights concerning privacy and the protection of your information also apply. Your electricity provider must not share any of your information with any other company without your permission.
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Frequently asked questions
Retail choice allows customers to select an electricity provider other than their electric utility. The IOU (investor-owned utility) continues to deliver electricity through its transmission and distribution lines. This option is also known as customer choice.
An electric utility owns and operates the infrastructure that delivers electricity to your home or business. An ESP is a company that generates or markets electricity, offering it directly to the consumer.
The PCIA is a charge that ensures that customers who have left utility service to purchase electricity from other providers also pay the above-market costs for generation resources that were procured by the utility on their behalf.
You may contact the electric company to cancel your switch within three business days from the time you receive your Terms of Service agreement. You will not be without electricity. Your confirmation will also provide a way to cancel your new contract.











































