Molly Ayala
Broad River Electric Cooperative, Inc. is headquartered in Gaffney, South Carolina and supplies electricity to 5 cities across 2 states in the United States. The company's service area covers 2,700 miles of line in 6 counties across North Carolina and South Carolina, including Cherokee, Spartanburg, Union, Polk, Rutherford, and Cleveland Counties.
| Characteristics | Values |
|---|---|
| Service Area | 2,700 miles of line in six different counties in both North and South Carolina |
| Number of States Covered | 2 |
| Number of Counties Covered | 4 |
| Headquarters | Gaffney, South Carolina |
| Number of Customers | 24,920 |
| Residential Customers | 94.82% |
| Commercial Customer Accounts | 5.15% |
| Industrial Properties | 0.04% |
| Average Monthly Bill | $160.64 |
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What You'll Learn
Broad River Electric Cooperative's service area
Broad River Electric Cooperative is headquartered in Gaffney, South Carolina and supplies electricity to 5 cities across 2 states in the United States: North Carolina and South Carolina. The company has 2,700 miles of power lines in 6 counties across the two states, with some members residing in Polk, Rutherford, and Cleveland Counties in North Carolina, and Newberry County in South Carolina. The company's primary service area is Cherokee, Spartanburg, and Union Counties.
Broad River Electric Cooperative offers a variety of payment methods and locations for its customers. Customers can pay their bills online, over the phone, or at one of the company's pay stations located throughout its service territory. The cooperative also offers a Budget Billing program, which allows customers to pay the same amount each month for 12 months, based on their previous 12 months' average usage. Additionally, customers can take advantage of the cooperative's SmartHub app to monitor their usage and credit balance online.
The cooperative provides a range of services through its website, including a convenient outage map that offers real-time information on power outages and estimated restoration times. Customers can also pay their bills and contact customer service through the website. Broad River Electric Cooperative is committed to helping its members reduce their energy costs and enhance energy efficiency. They offer various rebates and incentives for approved energy efficiency projects, such as LED lighting, HVAC systems, and insulation.
Broad River Electric Cooperative currently has 24,920 customers, with 94.82% being residential, 5.15% commercial, and 0.04% industrial properties. The company had total electricity-related revenue of $56,999,200 in 2023, with 95.82% coming from retail sales. The average monthly residential electricity bill for a customer of the cooperative is $160.64, which is higher than the US average of $141.25 for bundled services.
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Payment methods and locations
Broad River Electric Cooperative offers a variety of payment methods and locations. The company's service area covers 2,700 miles of line in six counties across North and South Carolina, including Cherokee, Spartanburg, Union, Polk, Rutherford, and Cleveland Counties.
Payment Methods
Broad River Electric Cooperative accepts payments in the form of cash, check, debit or credit card, and bank draft. Payments can be made online, over the phone, or in person at one of their pay stations or offices.
Payment Locations
For those who wish to pay in person, Broad River Electric Cooperative has pay stations located throughout its service area in North and South Carolina. The company is headquartered in Gaffney, South Carolina, and also serves electricity to 5 cities across the two states.
Online Payment
The cooperative also offers online billing through its SmartHub system, which can be accessed via the Broad River Electric Cooperative website. This method allows customers to pay their bills with just a few clicks and keystrokes. Additionally, the cooperative offers a PayNOW feature, which is a free and convenient way to pay online without incurring any additional fees.
Budget Billing
Broad River Electric Cooperative also offers a Budget Billing program that allows customers to pay the same amount each month for 12 months. This amount is based on the previous 12 months' average usage, and there is no "settle up" at the end of the period. To be eligible for this program, customers must be active members for at least 12 months and preferably start the program with a $0 balance.
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The Budget Billing program
Broad River Electric Cooperative, Inc. offers a Budget Billing program that allows members to pay a consistent amount each month for their electricity bills. This program is designed to provide budget predictability and stability for members, especially those who prefer consistent monthly payments.
Under the Budget Billing program, members are billed the same amount each month for 12 months, based on their previous 12 months' average usage. This means that members can avoid fluctuations in their monthly bills, making it easier to plan and manage their finances. This program is particularly beneficial for budget-conscious individuals as it eliminates the need for "settle up" payments at the end of the year. Any credited or owed balance is simply rolled into the new average for the next 12-month period.
To be eligible for the Budget Billing program, members must have been active for at least 12 months and are encouraged to start the program with a $0 balance. Members can sign up for Budget Billing by contacting the Broad River Electric Cooperative Member Care Center at 866-687-2667 or by emailing [email protected]. Additionally, members can take advantage of Broad River Electric's online payment system, SmartHub, to pay their bills using Visa or MasterCard with just a few clicks.
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Coverage in North Carolina
Broad River Electric Cooperative, Inc. is headquartered in Gaffney, South Carolina and supplies electricity to 5 cities across 2 states: North Carolina and South Carolina. The company has 2,700 miles of power lines in 6 counties across both states.
In North Carolina, Broad River Electric Cooperative primarily serves Cherokee, Spartanburg, and Union Counties. Some members also reside in Polk, Rutherford, and Cleveland Counties.
Broad River Electric Cooperative is a non-profit electric utility provider for rural and suburban communities in North Carolina and South Carolina. The company is member-owned, and its rate structure is designed to help members save money on their electricity bills. For instance, members are encouraged to avoid excessive energy use during peak hours, which is the most expensive time of day, and instead shift their energy use to other times of the day when rates are lowest.
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Coverage in South Carolina
Broad River Electric Cooperative, Inc. covers 2,700 miles of line in six counties across North and South Carolina. The company is headquartered in Gaffney, South Carolina, and supplies electricity to 24,920 customers in the state.
In South Carolina, Broad River Electric Cooperative primarily serves Cherokee, Spartanburg, and Union Counties. However, some members also reside in Newberry County. The company's coverage area extends to rural and suburban communities within the state.
Broad River Electric Cooperative offers its South Carolina customers a variety of payment methods and locations. Customers can pay their bills in person at a Broad River office using cash, check, money order, debit, or credit card. They also have the option to pay over the phone or online using a credit or debit card.
The company provides its South Carolina members with a range of services through its website, including a convenient outage map, bill payment options, and customer service support.
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Frequently asked questions
Broad River Electric Cooperative covers two states: North Carolina and South Carolina.
Broad River Electric Cooperative covers six counties: Cherokee, Spartanburg, Union, Polk, Rutherford, and Cleveland.
Broad River Electric Cooperative is headquartered in Gaffney, South Carolina.
Broad River Electric Cooperative currently has 24,920 customers.
