Beatrice Lang
Middle Tennessee Electric is a local electric cooperative that provides electricity to its members for light, comfort, and connection. It offers a range of services to its members, including billing and account management, expert advice on efficiency and renewables, and installation and maintenance of outdoor lights. Middle Tennessee Electric also provides a variety of ways to contact its member support team, including through the myMTEMC mobile app, online at MTE.com, and via various phone numbers depending on the nature of the issue.
| Characteristics | Values |
|---|---|
| Report an outage | Call 877-777-9020 or 877-777-9111 (automated reporting) |
| Make a payment | Call 877-777-9020 or 800-342-0422 |
| Billing and account questions | Call or send a message to the member support team |
| Vegetation management | Call (877) 414-7685, email [email protected], or use the online form |
| Start or add another service account | Call 877-777-9020 |
| Check for current and potential power outages | Log onto the Power Outage Maps page on the Middle Tennessee Electric website |
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Reporting outages
Middle Tennessee Electric (MTE) has an advanced metering infrastructure that reports service issues within minutes. However, if you would like to report an outage, you can do so via the following methods:
Using the MTE App
The myMTEMC mobile app is a free and convenient way to manage your account and report power outages. It offers valuable insights into your energy habits and helps you identify poor energy habits that can result in waste.
Online
You can report your outdoor light outages and issues online at MTEMC.com/OutdoorLights.
Phone
You can call the 24/7 automated services line at 877-777-9111 or 800-342-0422 and follow the automated prompts. You can also call the member services team at 877-777-9020, Monday through Friday, 7 a.m. until 7 p.m.
In Person
You can visit one of the local MTE offices or authorized payment centers to report an outage in person.
Email/Message
You can also send an email or message to MTE to report an outage.
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Payment methods
Middle Tennessee Electric offers its customers a variety of payment methods to suit their needs and preferences. Here is an overview of the different ways you can pay your Middle Tennessee Electric bill:
Online Bill Pay
Members can pay their bills online through the Middle Tennessee Electric website. This method allows you to make secure payments directly from your bank account, savings account, or by credit card. You will need to create an account on their website to access this service. Once logged in, you can make one-time payments or set up automatic recurring payments to avoid late fees. The website provides a convenient and safe way to manage your bill payments 24 hours a day, 7 days a week.
Automatic Bank Draft
Enrolling in the Automatic Bank Draft service allows your Middle Tennessee Electric bill amount to be automatically deducted from your bank account each month. This is a convenient, worry-free way to ensure your bills are paid on time. You will no longer need to remember due dates or manually initiate payments. To sign up for this service, simply fill out an authorization form, which can be found on their website or requested by contacting their customer service team.
Pay by Phone
For those who wish to make payments over the phone, Middle Tennessee Electric offers a toll-free number that allows you to pay your bill using your checking account, savings account, or credit card. This method provides a quick and easy way to pay your bill without having to visit their office or go online. Their automated phone system is available around the clock, ensuring you can make payments at your convenience.
Payment Locations
Middle Tennessee Electric also accepts payments at various authorized payment locations across their service area. These locations include participating retail outlets, such as Walmart and Kroger stores. When you visit these locations, you can pay your bill in person using cash, check, or a money order. This option is convenient for those who prefer cash payments or lack access to online or phone payment methods.
It is important to note that some payment methods may be subject to additional fees, and processing times may vary. Always refer to the terms and conditions provided by Middle Tennessee Electric before selecting a payment method. Additionally, maintaining up-to-date account information and accurate contact details will help ensure smooth and timely bill payment processing.
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Vegetation management
Middle Tennessee Electric's vegetation management team works with members, the environment, and the needs of the electric system to create a balanced and proactive approach to rights-of-way (ROW) maintenance. The team consists of highly trained and certified arborists who work to prevent outages caused by trees and vegetation, while also ensuring a better environment along the rights-of-way.
The vegetation management team uses a variety of tools to maintain, preserve, and improve the rights-of-way, including tree growth regulators (TGR). They also provide information and explanations about the vegetation management program to members. This includes educating members about the importance of planting the right tree in the right place to ensure a lifetime of satisfaction and keep maintenance costs low.
Keeping trees, plants, and vegetation away from the electric system is critical to allowing line workers safe access to equipment during an outage. Vegetation management specialists are available to answer members' questions about tree pruning or tree replacement in zones close to electrical facilities or power lines. These specialists are certified arborists familiar with various tree species and proper pruning practices. They coordinate tree-pruning efforts performed by contractors throughout the Middle Tennessee Electric service area.
Members with questions about the trees, plants, or the environment near the electric system can reach out to the vegetation management team by calling (877) 414-7685, emailing [email protected], or using the online form.
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Account management
Middle Tennessee Electric (MTE) offers its members various ways to manage their accounts and address their concerns. MTE's member support team is available 24/7/365 to help with any account management or service concerns. Members can reach out to the support team by calling 877-777-9020, sending a message, or visiting one of their local offices.
The myMTEMC mobile app is a free, easy-to-use, and convenient way for members to manage their accounts. The app provides valuable information such as energy consumption in an easy-to-read format, allowing members to better understand and improve their energy habits. It also offers features such as bill payment, daily energy consumption review, power outage reporting, and access to the Tennessee Magazine.
For billing, MTE offers several convenient options to fit different lifestyles and financial situations. These include the traditional billing method, where members pay for the energy consumed at the end of their billing cycle, and the Prepay option, where members can add money to their account before consuming electricity, with daily usage calculated and deducted from the balance. MTE also offers Levelized Billing, which calculates charges by taking the average of the previous 12 months of electricity billing. Additionally, members can utilise MoneyGram to pay their bills when MTE offices are closed, available at various retail locations like CVS, Walmart, and Kroger.
MTE also provides account options to help reduce the impact of high electric bills during peak usage periods. The "Pick a Due Date" program offers flexibility in bill payment. Furthermore, AutoPay is a recurring payment system that allows members to set up automatic monthly payments from their bank account or credit/debit card.
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Safety
Middle Tennessee Electric (MTE) is a not-for-profit local electric cooperative that provides electricity to its members. MTE offers a range of services and resources to ensure the safety of its members and employees.
MTE understands that its members expect not just affordable, reliable, and safe electricity but also outstanding member service. MTE provides a variety of resources to help members manage their electricity usage and costs. The myMTEMC mobile app, for instance, helps members better understand and improve their energy habits by showing their energy consumption in an easy-to-read format.
MTE also provides helpful information on its website, such as tips on keeping trees, plants, and vegetation away from power lines to allow line workers safe access to equipment during an outage. If members have questions about tree pruning or tree replacement in zones close to electrical facilities or power lines, they can contact MTE's Vegetation Management Specialists, who are certified arborists familiar with various tree species and proper pruning practices.
MTE prioritizes the safety of its employees, particularly during service disruptions and outages. When an outage occurs, MTE's operation and engineering teams begin working immediately to restore power as quickly and effectively as possible. They utilize the latest smart grid technology to reduce restoration times and improve service communication with members.
MTE also emphasizes the importance of proper safety procedures when using generators during power outages. Members are advised to notify MTE if they have a generator connected to their electric entrance to prevent power "back-feed" onto utility lines.
In conclusion, Middle Tennessee Electric is committed to providing safe and reliable electricity to its members while also offering resources and support to ensure their safety and well-being. MTE also prioritizes the safety of its employees by implementing efficient outage response procedures and promoting safe practices among its members.
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Frequently asked questions
Middle Tennessee Electric can be contacted online, by phone, or in their local offices.
The Middle Tennessee Electric hotline for reporting outages is 877-777-9111.
The Middle Tennessee Electric hotline for billing and account questions is 800-342-0422.
The Middle Tennessee Electric hotline for members who rely on electrical life-sustaining medical devices is 1-877-777-9020.
The Middle Tennessee Electric hotline for connecting a generator to the main electric panel is 1-877-777-9020.
