Trystan Casey
The Queensland Government has announced a $1,000 rebate for eligible households to help with the rising cost of living. The rebate will be automatically credited to eligible residential customer bills from 1 July 2024 and will be provided in quarterly instalments of $75 throughout 2024-25. Eligible small businesses in Queensland will also receive a rebate of $150, credited in two $75 quarterly instalments from 1 July 2025 to the end of the year.
| Characteristics | Values |
|---|---|
| Amount of rebate | $1,000 |
| Who is eligible | Queensland households |
| When does it start | 1 July 2024 |
| How is it paid | Automatically credited to eligible residential customer bills |
| How often is it paid | Quarterly instalments ($75 per quarter) throughout 2024-25 |
| Who is not eligible | Customers whose premises are not separately metered or who don't receive a separate electricity bill |
| What to do if you haven't received the rebate by 31 December 2024 | Contact your embedded network operator directly |
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What You'll Learn
Eligibility criteria for households
The Queensland Government will provide eligible households with a $1,000 rebate off their electricity bills in 2024–25. This rebate will be automatically credited to eligible residential customer bills from 1 July 2024, with the exact timing depending on individual billing cycles.
To be eligible for the rebate, residential customers must have an electricity account with their electricity retailer or embedded network operator on 1 July 2024 and be separately metered and charged for their electricity consumption. Households using card-operated electricity meters are also eligible for the rebate, which will be automatically transferred to their orange power cards.
Customers whose premises are not separately metered or who don't receive a separate electricity bill (e.g. where electricity is included as part of their rent) will not be eligible to receive the rebate payment. Seniors, pensioners, and concession card holders could be eligible for additional rebates.
Rebates are available to people who hold a Low-Income Health Care Card, Ex-Carer Allowance (Child) Health Care Card, or a Department of Veterans’ Affairs Veteran Gold Card. To be eligible, cardholders must be the electricity account holder and live alone or share their principal place of residence with only certain categories of people, including a partner, dependent children, or other people who live with the cardholder to provide care and do not pay rent.
If you live in a caravan park or multi-unit residential building (e.g. an apartment), you must show that your electricity is paid based on metered consumption. You will need to provide certain details and have copies of your bills and concession card to verify your eligibility.
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Eligibility criteria for small businesses
The Queensland Government is offering rebates to eligible small businesses to help with the rising cost of electricity. The rebate will be applied to electricity bills in the 2024-25 financial year.
To be eligible for the rebate, small businesses must meet the following criteria:
- Meet Queensland's statutory small business electricity usage criteria, i.e., consumption of less than 100 megawatt-hours (MWh) per year.
- Be separately metered and charged for electricity consumption.
- Have an open electricity account with their retailer or embedded network operator on 1 July 2025.
- Meet the state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold.
Small business tenants who get their electricity through a privately owned embedded network—and are billed by their landlord, property manager/operator, or other entity (exempt seller)—are also eligible for the rebate if they meet the criteria. Embedded network customers do not need to apply for the rebate; their operator will lodge a claim on their behalf.
It is important to note that some types of businesses are not eligible for the rebate, regardless of their consumption level. These include banks, financial institutions, and utilities.
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How to apply for the rebate
Starting 1 July 2024, eligible Queensland households will receive a $1,000 rebate off their electricity bills in 2024–2025. This rebate will be automatically credited to eligible residential customer bills and will be reflected in billing cycles.
To be eligible for the rebate, residential customers must have an electricity account with their electricity retailer or embedded network operator by 1 July 2024 and be separately metered and charged for their electricity consumption. Seniors, pensioners, and concession cardholders may be eligible for additional rebates.
- Verify your eligibility: Check the official Queensland Government website to understand the eligibility criteria for the rebate.
- Prepare the required documents: Have your concession card, such as a Foster Child Health Care Card, Commonwealth Seniors Health Card, or Veteran Gold Card, and your 8-digit meter number ready. You may also need copies of your bills to show your metered electricity consumption.
- Contact your electricity retailer: Get in touch with your electricity retailer to initiate the application process. You can apply over the phone or request that they send you an application form.
- Complete and submit the application: Provide the required details and submit copies of your bills and concession card to verify your eligibility.
- Receive the rebate: If eligible, the rebate will be automatically deducted from your bill. For embedded network customers, your operator will lodge a claim with their retailer on your behalf using Form 541 from the Queensland Government concessions page. Most customers will receive the rebate as a lump sum credit on their bill in the second half of 2024.
Please note that households using card-operated electricity meters will have the rebate transferred to their orange power cards. Additionally, if you have any specific medical conditions requiring the use of air conditioning to regulate your body temperature, you may be eligible for the Medical Cooling and Heating Electricity Concession Scheme.
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Timing of the rebate
The Queensland Government will start offering a $1,000 rebate on electricity bills in 2024–25. From 1 July 2024, eligible residential customers will receive the rebate in quarterly instalments ($75 per quarter) throughout the year. The exact timing will depend on individual billing cycles.
Households using card-operated electricity meters will have the rebate transferred to their orange power cards. Eligible embedded network customers will receive the rebate as a one-off lump sum credit on their electricity bill in the second half of 2024. However, it could take several months for the rebate to be applied and appear on the bill. If the rebate is not received by 31 December 2024, customers are advised to contact their embedded network operator directly.
In addition to the Queensland rebate, eligible households will also get an additional $300 off their electricity bills from the Australian Government under the Energy Bill Relief Fund extension. Eligible seniors, pensioners, and concession card holders will receive the above payment plus the existing Queensland Electricity Rebate that’s applied throughout the year.
Small businesses in Queensland will also benefit from the Energy Bill Relief Fund extension, receiving a rebate of $150 from 1 July 2025 to the end of the year. Similar to the arrangement for households, the rebate will be credited in quarterly instalments of $75 per quarter.
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Other rebates and concessions
Queensland offers a range of rebates and concessions to support its community, especially those facing financial challenges. Here are some of the key rebates and concessions available:
Electricity Rebates:
- Cost of Living Rebate: Queensland households will receive a $1,000 rebate on their electricity bills in 2024-2025. This will be automatically credited to eligible residential customers from 1 July 2024, with the timing depending on individual billing cycles. Households using card-operated electricity meters will have the rebate transferred to their orange power cards.
- Queensland Electricity Rebate: Queensland pensioners and seniors may be eligible for a $372.20 annual rebate. This includes those with specific concession cards, such as the Services Australia Health Care Card or Department of Veterans' Affairs Gold Card.
- Medical Cooling and Heating Electricity Concession Scheme: This scheme provides concessions to those with specific medical conditions that require the use of air conditioning to regulate their body temperature. It offers $502.98 per year, paid directly to eligible applicants' bank accounts.
Other Concessions:
- Gas Rebate: The Reticulated Natural Gas Rebate offers $89.70 per year to customers with specific concession cards, such as the Low-Income Health Care Card.
- Transport Concessions: Queensland offers various transport concessions, including for buses, rails, ferries, and taxis.
- Child Care and Education Benefits: The state provides support for child care fees and offers concessions for education, including schools, further education, apprenticeships, and traineeships.
- Water Subsidy: There is a subsidy available to help with water costs.
- Home Energy Emergency Assistance Scheme: This scheme provides support for those facing short-term financial crises or emergencies that impact their ability to pay energy bills.
These rebates and concessions aim to provide financial relief and support to Queensland residents, particularly those facing economic challenges or with specific medical needs. It is important to stay informed about the eligibility criteria and application processes for each program to access these benefits effectively.
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Frequently asked questions
The Queensland electricity rebate starts on 1 July 2024.
Households with an active electricity account are eligible to receive the rebate. Residential customers must have an electricity account with their electricity retailer or embedded network operator on 1 July 2024 and be separately metered and charged for their electricity consumption.
The rebate amount is $1,000, which will be credited to eligible residential customer bills in quarterly instalments ($75 per quarter) throughout 2024-25.
The rebate will be automatically credited to most eligible residential customer bills. There is no need to apply. However, if you have not received the rebate by 31 December 2024, contact your embedded network operator directly.
Yes, eligible seniors, pensioners, and concession card holders may receive additional rebates on top of the Queensland Electricity Rebate. Additionally, households will also receive an extra $300 off their electricity bills from the Australian Government under the Energy Bill Relief Fund extension.
