Umair Gaines
The City of High Point, North Carolina, offers its citizens a variety of ways to pay their utility bills, including electricity. Customers can pay their bills online, by phone, by mail, or in person. Online payments can be made through the Customer Portal, which is powered by Paymentus, or by using a Visa, MasterCard, Discover, or checking account. Those who prefer to pay by phone can do so through the automated interactive voice response system. Mailed payments should be sent to the City of High Point Utilities, while in-person payments can be made at the City Hall main office or the Northpoint Customer Service branch office. High Point also offers electronic billing (E-Bill) and automatic bank draft services for added convenience.
| Characteristics | Values |
|---|---|
| Online Payment | Customer Portal, Credit Card, Visa/MasterCard/Discover/Checking Account |
| Phone Payment | Credit Card |
| Mail Payment | Check |
| In-Person Payment | Cash or Check at City Hall main office or Northpoint Customer Service branch office |
| Billing Options | Electronic Billing (E-Bill) |
| Mailing Address | City of High Point Utilities, P.O. Box 230, High Point, NC 27261-0230 |
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What You'll Learn
Online payment methods
The City of High Point, North Carolina, offers its citizens multiple ways to pay their utility bills online.
The City of High Point's Customer Portal, powered by Paymentus, allows citizens to make one-time payments or save their payment information for monthly use. The Customer Portal accepts Visa, MasterCard, and Discover cards, as well as checking account payments.
Citizens can also sign up for the E-Bill service, which is a paperless billing option. With E-Bill, citizens receive an email notification each month to view and pay their utility bill online. This service requires the citizen's utility account number and PIN, found on their bill.
Another option is to participate in the automatic bank draft service. Citizens who select this option will receive a utility bill stating the date the draft will be made. Typically, the draft date is 21 days after the billing date, excluding weekends and holidays. To enroll in this service, citizens must complete the Utility Bank Draft Application.
Additionally, the City of High Point accepts credit card payments through its automated interactive voice response system. Payments made by phone or online before 5:30 p.m. Eastern Standard Time will be posted to the citizen's utility account on the same business day, Monday through Friday, excluding holidays.
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Payment by mail
If you would like to pay your utility bill by mail, you can send a check to the following addresses:
City of High Point Utilities
P. O. Box 230
High Point, NC 27261-0230
Alternatively, you can send your payment to:
City of High Point
P. O. Box 10039
High Point, NC 27261-3039
Please note that the City of High Point accepts both cash and checks at its payment locations: the City Hall main office and the Northpoint Customer Service branch office. However, if you are returning your payment by mail, please use a check.
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Payment by phone
You can pay your utility bill in High Point, NC, by phone. The City of High Point accepts credit card payments via an automated interactive voice response system. Payments made by phone before 5:30 p.m. Eastern Standard Time will be posted to your utility account the same business day, Monday through Friday (excluding holidays).
To pay by phone, you will need your utility account information, including your utility account number and the phone number associated with your account. You may also need to provide your PIN number, which is printed on your bill.
If you have any questions related to billing or the new software system, you can contact Customer Service by phone at 336-883-3111. The mailing address for the City of High Point Utilities is:
City of High Point Utilities
P.O. Box 230
High Point, NC 27261-0230
Please note that the City of High Point also offers other payment options, including paying by mail, online, or in person at City Hall or the Northpoint Customer Service branch office.
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Payment by credit card
Credit cards are a widely accepted payment method for electricity bills in High Point, North Carolina. Most major credit card networks, such as Visa, MasterCard, American Express, and Discover, are typically accepted by electricity providers in the area. Here are the steps you can follow to pay your electricity bill in High Point, NC, using your credit card:
- Identify Your Electricity Provider: In High Point, there may be multiple electricity providers serving different areas or offering different rate plans. Ensure you know your specific electricity provider to direct your payment correctly. You can usually find this information on your electricity bill or by contacting the customer service department.
- Check Accepted Credit Cards: Different electricity providers may have specific arrangements with certain credit card networks. While most major credit cards are often accepted, it's worth checking with your provider if there are any specific cards or networks they accept to avoid any issues.
- Online Payment Portals: Many electricity providers in High Point likely offer online payment portals on their websites. You can visit the website of your electricity provider and look for a "Pay My Bill" or "Online Services" section. Here, you can log in or create an account to securely pay your bill using your credit card. Follow the instructions provided by the provider to enter your credit card details and complete the payment process.
- Payment Over the Phone: If you prefer, or if online services are not available, you can often pay your electricity bill by credit card over the phone. Call the customer service number provided by your electricity provider. Have your account information and credit card details ready to provide to the representative to process your payment securely.
- Payment Through Mobile Apps: Explore whether your electricity provider offers a mobile app that allows you to manage your account and pay your bill conveniently from your smartphone. Check with your electricity provider for iOS or Android app options. These apps typically guide you through linking your credit card and making secure payments.
- Autopay and Recurring Payments: Look into enrolling in autopay or setting up recurring payments with your credit card to ensure timely payments and avoid late fees. With autopay, your electricity provider automatically charges your credit card each month. You'll no longer need to remember to pay manually, and it helps maintain a positive payment history. Check with your provider for their autopay enrollment process and requirements.
Remember to maintain records of your credit card payments, including amounts, dates, and any relevant confirmation or receipt numbers, for future reference and to address any potential billing discrepancies.
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Payment in person
If you want to pay your electricity bill in person in High Point, NC, you can do so at the City Hall main office or the Northpoint Customer Service branch office. These offices accept both cash and check payments. If you are mailing your payment, send it to the following address:
City of High Point
P.O. Box 10039
High Point, NC 27261-3039
You can also mail your payment to the following address:
City of High Point Utilities
P.O. Box 230
High Point, NC 27261-0230
Please note that if you are mailing your payment, you should use a check.
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Frequently asked questions
The City of High Point, NC offers a variety of payment options for electricity bills:
- Online: You can pay using the Customer Portal, which accepts Visa, MasterCard, Discover, or a checking account.
- Phone: Credit card payments are accepted over the phone through the automated interactive voice response system.
- Mail: You can mail a check to the following address: City of High Point Utilities, P.O. Box 230, High Point, NC 27261-0230.
- In-person: Cash and check payments are accepted at the City Hall main office and the Northpoint Customer Service branch office.
The mailing address for the City of High Point Utilities is:
City of High Point Utilities
P.O. Box 230, High Point, NC 27261-0230
To sign up for E-Bill, you can go to the City of High Point's website and follow the instructions to enroll. Once enrolled, you will receive an email each month notifying you that your bill is ready for viewing and payment.
