Umair Gaines
The New South Wales Government provides several energy rebates to eligible customers. Energy rebates help eligible households and small businesses pay their electricity and gas bills. The Australian Government has announced that all NSW households and small businesses are eligible for up to $150 to help with electricity bills in the 2025-26 financial year. The NSW Government offers energy rebates to help low-income households, families, seniors, veterans, and people with certain medical conditions pay their energy bills. To be eligible for a rebate, you must be named on the electricity account and meet other criteria depending on the type of rebate.
| Characteristics | Values |
|---|---|
| Electricity account | Your name must be on the electricity account |
| Tax return | You must have lodged your tax return for the previous financial year with the Australian Tax Office (ATO) |
| Family Tax Benefit | You must have received the Family Tax Benefit in the previous financial year |
| Centrelink | You must have finalised your entitlement to the Family Tax Benefit payments with Centrelink |
| Concession card | You must hold a valid card, such as the Pensioner Concession Card, Health Care Card, or Veteran Gold Card |
| Medical condition | You must have a medical condition that requires the use of energy-intensive life support equipment or causes an inability to self-regulate body temperature |
| Income | You must be a low-income household |
| Residence | You must be a NSW resident |
| Small business | Your small business must meet the state's definition of an electricity "small customer" based on annual electricity consumption |
| Households | All NSW households are eligible for up to $150 towards electricity bills in the 2025-26 financial year |
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What You'll Learn
Low Income Household Rebate
The NSW Government offers the Low Income Household Rebate to help eligible households cover their electricity costs. The rebate is available to households that hold a valid card from the following:
- Pensioner Concession Card from Services Australia or the Department of Veterans' Affairs
- Health Care Card from the Department of Services Australia
- Gold Card from the Department of Veterans' Affairs
Retail customers receive $285 each financial year, while embedded network customers receive $313.50. The rebate will appear as a credit on each quarterly bill, up to a total of $285 per year.
To be eligible, you must be named on the electricity account and hold one of the valid cards mentioned above. You can apply for the rebate online if you are an embedded network customer, or by contacting your electricity retailer if you are a retail customer.
It is important to note that a household can only receive one NSW Low Income Household Rebate each financial year, and it is only applicable to the principal place of residence. If you receive this rebate, you may also be eligible for the NSW Gas Rebate. However, Commonwealth Seniors Health Card holders are not eligible for this rebate but can apply for the Seniors Energy Rebate instead.
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Family Energy Rebate
The NSW Government offers the Family Energy Rebate to help eligible families with dependent children pay their electricity bills. Households can only receive one Family Energy Rebate each financial year.
To be eligible, you must meet the following criteria:
- You must have an electricity account for your home in NSW.
- You must be the account holder (the account and bill must be in your name).
- You must have received the Family Tax Benefit in the 2023-24 financial year and lodged your tax return for the same financial year with the Australian Tax Office (ATO).
- You must be a retail customer or an embedded network (on-supply) electricity customer.
If you are a retail customer, you can apply for the rebate online or by downloading and completing the NSW Family Energy Rebate Application Form and submitting it by post. If your energy retailer is not listed in the online form, you will need to submit the application by post.
If you are an embedded network customer, your electricity is supplied by an embedded network, such as in a residential community, retirement village, or strata scheme. In this case, you receive your electricity bill or invoice from the strata manager or community/village operator. You can apply for the rebate online or by submitting your application by post.
It is important to note that you can only receive the rebate for your principal place of residence, and you must provide the most recent meter reading dates for your household.
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Medical Energy Rebate
The Medical Energy Rebate is a form of support offered by the NSW Government to help eligible households and people with certain medical conditions pay their energy bills.
Eligibility
To be eligible for the Medical Energy Rebate, you must be named on the electricity account and hold a valid concession card. Additionally, you must either be unable to self-regulate your body temperature when exposed to extreme hot or cold environmental temperatures or have someone living with you who is unable to do so. This inability to self-regulate body temperature is often associated with medical conditions such as Parkinson's disease and multiple sclerosis.
To prove eligibility, you must provide a diagnosis from your doctor stating that you are unable to self-regulate your body temperature.
Application Process
You can apply for the Medical Energy Rebate online if you are an embedded network customer. Retail customers can contact their electricity retailer to apply.
Other Rebates
The NSW Government offers various other rebates, including the Family Energy Rebate, the Low Income Household Rebate, and the Life Support Rebate, which helps those who need to use approved energy-intensive life support equipment at home. The Australian Government has also announced that all NSW households and small businesses are eligible for up to $150 to help with electricity bills in the 2025-26 financial year.
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Seniors Energy Rebate
The Seniors Energy Rebate is available for independent retirees who have a valid Commonwealth Seniors Health Care Card. The rebate is $200 per household per financial year. To be eligible, you must hold a Commonwealth Seniors Health Care Card issued by the Department of Veterans Affairs. Your name must be on the electricity account for supply to your principal place of residence. If you are eligible for this rebate, you can apply online at the Service NSW website.
The Seniors Energy Rebate is one of several energy rebates offered by the New South Wales Government to help low-income households, families, seniors, veterans, and people with certain medical conditions pay their energy bills. The Australian Government has also announced that all NSW households and small businesses are eligible for up to $150 to help with electricity bills in the 2025-26 financial year.
The NSW Government also offers the Family Energy Rebate to help NSW households pay their electricity bills. To be eligible for this rebate, you must be a NSW resident and have an electricity account for your home in NSW. You must be the account holder, and the account and bill must be in your name. You must have also received the Family Tax Benefit in the previous financial year and lodged your tax return for that year with the Australian Tax Office (ATO).
The Medical Energy Rebate is another option for eligible concession cardholders who are unable to self-regulate their body temperature when exposed to extreme hot or cold environmental temperatures. This rebate helps to pay their electricity bills. To be eligible for the Medical Energy Rebate, a customer requires a diagnosis from their doctor confirming that they are unable to self-regulate their body temperature.
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NSW Life Support Rebate
The NSW Life Support Rebate is an initiative by the NSW Government to help people pay their electricity bills. This rebate is for people who need to use approved energy-intensive life support equipment at home, such as home dialysis, ventilators, and oxygen concentrators. The rebate amount depends on the equipment type and whether the customer is a retail or embedded network customer. Retail customers receive up to $1,343 each financial year, while embedded network customers receive up to $1,477.30.
To be eligible for the NSW Life Support Rebate, you must be named on the electricity account and meet one of the following criteria:
- You require the use of approved energy-intensive life support equipment at your principal place of residence.
- Someone living with you requires the use of approved energy-intensive life support equipment at their principal place of residence.
In addition, a registered medical practitioner must assess and verify the requirement for the use of life support equipment. The medical practitioner will need to complete and sign a declaration form as part of the application process.
The application process for the NSW Life Support Rebate differs depending on the type of customer you are. If you are a retail (on-market) customer, you need to contact your electricity retailer to apply for the rebate. On the other hand, if you are an embedded network (on-supply) customer, you can apply for the rebate online or by submitting the application form to your energy provider.
It is important to note that you will need to reapply for this rebate every year and provide a new medical declaration every four years. Additionally, some machines have part-time and full-time rate rebates, and your doctor will need to indicate the rate of equipment usage on the form. You can receive multiple rebates if more than one person uses the approved equipment or if your doctor has prescribed more than one type of machine.
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Frequently asked questions
To be eligible for the NSW Family Energy Rebate, you must be a resident of NSW, have an electricity account for your home in NSW, be the account holder (the account and bill must be in your name), and have received the Family Tax Benefit in the previous financial year.
To be eligible for the Low Income Household Rebate, you must be named on the electricity account and hold a valid card, such as a Pensioner Concession Card from Services Australia or the Department of Veterans' Affairs.
The Medical Energy Rebate is for customers who are unable to self-regulate their body temperature when exposed to extreme temperatures due to certain medical conditions. A diagnosis from a doctor is required to be eligible for this rebate.
The NSW Life Support Rebate is for people who need or have someone living with them who needs to use approved energy-intensive life support equipment at home. To be eligible, you must be named on the electricity account, and a registered medical practitioner must verify the need for the equipment.
Yes, the Seniors Energy Rebate is available for independent retirees with a valid Commonwealth Seniors Health Care Card. The rebate is $200 per household per financial year.
