Beatrice Lang
Electric breast pumps can be a lifesaver for new mothers, but what happens when they malfunction? If your Medela electric breast pump is giving you trouble, there are several troubleshooting steps you can take to try and fix it. First, identify the issue. Is your pump not turning on? Are you experiencing low suction? Or is there another problem? Once you know the specific issue, you can start troubleshooting. For example, if your pump won't turn on, check the power source and connections. If you're experiencing low suction, inspect the valves and membranes for any damage or cracks. If condensation is the issue, simply run the pump with only the tubing attached to dry it out. If these basic troubleshooting steps don't work, you may need to contact Medela or a lactation consultant for further support.
| Characteristics | Values |
|---|---|
| Pump not turning on | Check the power source, including the power cord, power adapter, and outlet. |
| Pump not responding or display not lighting up | Reset the pump by holding the On/Off button for 7-10 seconds, then plugging in the power cable and pressing the On/Off button until an audio signal is emitted. |
| Reduced suction | Inspect and replace valves, membranes, tubing, and the diaphragm for damage or cracks. Ensure tubing is properly attached to nozzles on the faceplate. |
| Symphony cover pops up | Remove any obstruction in the tubing and ensure caps and membranes are pushed down. |
| Invalid card | Remove and reinsert the card, ensuring it is in the correct direction, then press the let-down and power buttons simultaneously. |
| Condensation in tubing | Run the pump with only the tubing attached to dry out moisture. Regularly clean and sanitize pump parts, excluding the tubing. |
| Low milk volume | Ensure the flanges are the correct size and properly fitted. |
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What You'll Learn
Check the power cord is plugged in and the pump is connected to the power source
If your Medela electric breast pump is not working, the first thing you should do is check the power source. Ensure that the power cord is plugged into the power adapter and that there is no damage to the cord, such as frays or permanent kinks. Also, make sure that the power outlet is working properly.
The Medela Symphony breast pump, in particular, has a sneaky compartment on the back that connects the pump to power. This compartment is located on the back of the pump, bottom right. You will see a sliding 'door', which, when pulled up, reveals a place for you to plug in the pump. So, make sure that your pump is plugged into this compartment and also into the wall outlet.
If your pump still doesn't turn on, you can try resetting it. Press and hold the On/Off button for seven to ten seconds. Then, plug the power cable into the pump and the wall outlet. Press the On/Off button until the pump emits an audio signal, then release the button.
If there is still no change, contact Medela's customer service or the retailer you purchased it from for further support.
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Inspect tubing for cracks or holes
If you are experiencing low suction with your Medela electric breast pump, it is important to carefully inspect the tubing for any visible cracks or holes. If the tubing is loose, the breast pump may not be getting the proper amount of suction to work properly. Try adjusting the tubing to ensure it is properly attached to the nozzles on the faceplate. If the tubing is damaged, you will need to order replacement tubing.
The tubing cannot be purchased at local retail stores, including popular baby stores. The only place you can find replacement tubing is by contacting Medela directly. It is a good idea to keep an extra set of tubing in your breast pump bag in case you have any problems with your tubing. If you do not have replacement tubing on hand, you will be unable to use your breast pump until you receive a new set.
Condensation in breast pump tubing is fairly common and easy to fix. To clean the tubing, run the pump with only the tubing attached and remove the milk collection kit. This will help to dry out any moisture. However, do not wash or sterilize the tubing, as it will never dry sufficiently.
If you notice any signs of breast tissue damage from pumping, reach out to an International Board Certified Lactation Consultant (IBCLC) right away.
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Check the valves and membranes for damage
If you are experiencing low suction, it is a good idea to check the valves and membranes for damage. First, separate the membranes from the valves. Valves are the yellow pieces that attach to the bottom of the flanges (the clear plastic pieces that look similar to a funnel). Valves are easy to damage, especially when trying to get them off to wash them. Inspect the valves and membranes for any cracks, chips, holes, or tears. Make sure the pieces fit snugly and lie flat.
If you notice any damage to a valve, discontinue use and purchase a replacement. If the membrane is torn, you will need to replace it immediately. Medela membranes should be replaced every few weeks. Wash the valve and membrane using warm, soapy water. Allow the parts to dry completely before reassembling.
If you are experiencing reduced suction, it could also be due to the tubing not being properly attached to the nozzles on the Medela Pump in Style Faceplate. Try adjusting the tubing to ensure that it is properly attached to the faceplate.
If you notice that your pump is not functioning properly, it is important to check all the parts for damage and replace them as needed.
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Condensation in tubing—run the pump to dry it out
Condensation in the tubing of your Medela electric breast pump is a common issue with an easy fix. To clean the tubing, simply run the pump with only the tubing attached. Remove the milk collection kit, which includes the bottle and breast shield parts of the setup. Running the pump in this way will help to dry out any moisture, ensuring you are ready for your next pumping session.
It is important to clean and sanitise your breast pump parts regularly, following the guidelines of the Centers for Disease Control and Prevention (CDC). However, it is not recommended to wash or sterilise the tubing, as it will not dry sufficiently. Instead, order new tubing as needed. Most manufacturers recommend replacing tubing every three months.
If you notice condensation in your tubing, simply follow these steps to dry out the moisture and get your pump ready for its next use.
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Contact the manufacturer for support
If you are experiencing issues with your Medela electric breast pump, the first step is to check that all the parts are plugged in correctly. The power cord should be plugged into the wall, and there is also a compartment on the back of the pump that connects the pump to power.
If your pump still isn't working, you can contact Medela's customer support team for assistance. They offer a variety of contact options, including:
- Online customer service: You can access Medela's website to view instruction manuals and videos that may help troubleshoot your issue. The website also provides contact forms and other support options.
- Phone support: You can call Medela's customer service line at 866-220-4456 for assistance. Their knowledgeable staff can help with pump setup and troubleshooting.
- Email support: If you have an account with Medela, you may receive email notifications regarding your pump rental. You can also contact them via email for assistance.
- Rental retailers: If you are renting your Medela pump from a retailer or through insurance, you can contact them directly for support. They may be able to provide a replacement pump if needed.
Remember to have your pump's model number and any other relevant information ready when contacting customer support. Medela's team is dedicated to helping parents, family members, and caregivers with their products, so don't hesitate to reach out for assistance.
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Frequently asked questions
First, check the power source. Make sure the power cord is plugged into the wall outlet and that the pump is plugged into the power cord. If it still doesn't turn on, check your outlet, motor, and charging cable. If the cord is plugged into the power adapter, look for frays or permanent kinks in the wire. If there are any, contact Medela to replace your adapter.
First, separate the membranes from the valves and inspect them for damage, including cracks, chips, holes, or tears. If a part is damaged, discontinue use and purchase a replacement. Wash the valve and membrane using warm, soapy water. Allow the parts to dry completely before reassembling. Also, check that the tubing is properly attached to the nozzles on the faceplate.
To clean the tubing, run the pump with only the tubing attached and remove the milk collection kit. This will help dry out any moisture. Make sure to clean and sanitise your breast pump parts regularly, following the CDC's guidelines. However, do not wash or sterilise the tubing.
There could be several reasons for this. Firstly, check that your flanges are the right size and fit properly. Using the wrong size can lead to reduced milk volume and even damage to the nipples. Additionally, inspect the tubing for any visible cracks or holes, as damaged tubing can affect the pump's performance.
