Beatrice Lang
Fios technicians are responsible for installing, configuring, and troubleshooting technical equipment, setting up customers' internet and phone services, and providing support. While they can handle certain electrical tasks, such as connecting devices to power outlets and installing power supply units, their scope of work does not include electrical wiring or drilling holes for cables. Customers requiring additional inside wiring or complex cable installations may opt to hire an electrician or contractor to perform these tasks separately.
| Characteristics | Values |
|---|---|
| Installation | A technician will be sent to install the service |
| Installation time | 4-6 hours |
| Technician's tasks | Install wiring, operate equipment, travel to customer homes |
| Technician's access | To the location where utilities enter the home, to the computer, to the TV, to a three-pronged outlet |
| Additional wiring | A contractor or handyman can be hired to run inside wiring |
| Technician's installation | Install special data wiring, any required wall jacks, and configure the router |
| Outside work | Install any required network equipment such as the Optical Network Terminal (ONT) and Battery Backup Unit |
| Free installation | Activate service, configure the router, connect and configure one computer |
| Additional computers | $75 each, including connection, set up, and wiring |
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What You'll Learn
Fios technicians install and configure technical equipment
Fios technicians are responsible for installing, configuring, and troubleshooting technical equipment, setting up customers' internet, TV, and phone services, and providing support. This includes installing wiring on poles or underground, operating trucks and digging equipment, and travelling to customer homes or job sites.
Technicians will need access to the location where utilities enter the home or garage and will need room to work around computers and TVs, depending on the service. They will also need access to a three-pronged indoor electrical outlet near where the Optical Network Terminal (ONT) will be installed. The ONT converts fiber to Ethernet and requires power.
The technician will install special data wiring, such as CAT5e, and any required wall jacks, as well as installing and configuring the router on the primary computer. They may also install a Battery Backup Unit, which should be located no more than 50 feet from the ONT.
Depending on the home's layout, the technician will install data wiring through the basement, attic, or along baseboards. They will also run wires through exterior walls and may wrap cables around the house if drilling is not possible or desired.
Customers can pay a fee for a Verizon technician to install jacks and inside wiring, or they can hire a contractor to complete this work.
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They don't fish walls or drill holes
Verizon Fios technicians are responsible for installing, configuring, and troubleshooting technical equipment, setting up customers' internet and phone services, and providing support. While they can install special data wiring, such as CAT5e, and any required wall jacks, they don't fish walls or drill holes as part of their installation process.
In one instance, a customer was informed by the Fios installer that they don't drill, and the installer wrapped the cable around the house, leaving it loose on the ground. The customer then called an electrician to fish the cable indoors. This suggests that Fios technicians are not authorised to drill holes or fish cables through walls, and customers may need to hire an electrician or contractor to complete such tasks.
Technicians will install the Optical Network Terminal (ONT) and Power Supply Unit, but these need to be located near an indoor electrical outlet that accepts three-pronged power cords and is not controlled by a switch. The ONT can be installed outside or in a garage if preferred, but it still needs a power source. The technician will also run the Cat5 wire from the ONT to the router and install an Ethernet wall jack if necessary.
While Fios technicians can install wiring on poles or underground, they do not fish walls or drill holes. Customers who require such work may need to hire an electrician or contractor to complete the wiring before the technician installs the ONT and other equipment.
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They require access to a grounded electrical outlet
Verizon Fios technicians are responsible for installing, configuring, and troubleshooting technical equipment, as well as setting up customers' internet and phone services. They also provide support by answering questions and giving demonstrations.
Technicians require access to a grounded electrical outlet to install the Optical Network Terminal (ONT) and Power Supply Unit. The ONT converts fiber to Ethernet and requires a power source. It is important to identify an indoor grounded electrical outlet that accepts three-pronged power cords and is located near where the utilities enter the home or garage. This outlet should not be controlled by a switch.
In some cases, the ONT can be installed outside or in the garage, but it still needs to be within a certain distance of an electrical outlet. The power cable is typically low voltage, so it does not require a building permit. The technician will also install any necessary data wiring, such as CAT5e, and configure the router.
While technicians can handle the installation of the ONT and power supply, they may not be able to drill holes or run wiring through walls. In such cases, customers may need to hire an electrician or contractor to complete the wiring before the technician installs the ONT and configures the system.
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Fios technicians can install special data wiring
Fios technicians are responsible for installing, configuring, and troubleshooting technical equipment, setting up customers' internet and phone services, and providing support. They can also install wiring on poles or underground and operate trucks and digging equipment.
When it comes to data wiring, Fios technicians can install special data wiring if necessary. This includes wiring such as CAT5e, CAT6, or higher-grade wiring. The technician will work with the customer to determine the best route for the wiring, which could be through the basement, attic, or along baseboards.
In some cases, customers may choose to hire an electrician or contractor to complete the inside wiring before the technician arrives. This is because Fios technicians typically do not drill holes or fish wires through walls. Customers may also opt for this if they want the wiring to be done in a specific way that the technician may not be able to accommodate.
It's important to note that Fios technicians will also install any required wall jacks and configure the customer's router on their primary computer. This is part of the free installation service provided by Verizon Fios.
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They can also install and configure routers
Fios technicians are responsible for installing, configuring, and troubleshooting technical equipment, setting up customers' internet and phone services, and providing support. They are also tasked with installing wiring on poles or underground, operating trucks and digging equipment, and travelling to customer homes or job sites.
Technicians will also install special data wiring, if necessary, and any required wall jacks, along with installing and configuring the router on the primary computer. This involves connecting the router to the Optical Network Terminal (ONT) using Cat5 wire. The ONT is a box that converts fiber to Ethernet, and it requires a power source. The ONT power supply will need to be plugged into an indoor electrical outlet, typically located near where the utilities enter the home or garage.
The technician will need access to a three-pronged outlet close to where the ONT will be installed. The fiber must be brought to the home, and the ONT and power supply installed. The technician will also install any additional inside wiring if requested by the customer.
The installation process typically takes around four hours, and a person aged 18 or older must be present during the installation.
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Frequently asked questions
Yes, FIOS technicians professionally install and configure your service, set up your internet and phone services, and provide support.
FIOS technicians can install special data wiring, but they do not fish walls. You may need to hire an electrician to wire your home with Cat5 or higher-grade wiring before the FIOS technician arrives.
The ONT power supply needs to be plugged into an indoor grounded electrical outlet within 150 feet of where the ONT will be installed. This outlet must not be controlled by a switch.
