Molly Ayala
Milestone Electric, a family-owned and operated electrical contracting company that served the Portland Metro and SW Washington communities, is no longer in business. After 15 years of servicing local and national businesses and community members, the company closed its doors in 2022. Former customers praised the company for its excellent service, with specific recognition given to an employee named Adam for his professionalism, knowledge, and reasonable pricing.
| Characteristics | Values |
|---|---|
| Company Name | Milestone Electric, A/C, & Plumbing |
| Location | Dallas/Fort Worth, Texas |
| Year Established | 2004 |
| Type of Company | Family-owned and operated home service company |
| Services Offered | Electrical repairs, plumbing, drain cleaning, HVAC installations, security installations, etc. |
| Customer Satisfaction Guarantee | 100% Satisfaction Guarantee or Your Money Back |
| Price Match Guarantee | Yes |
| Recognition/Awards | Voted DFW's Best Electrician by the Dallas Morning News |
| Customer Feedback | Positive reviews for professionalism, thoroughness, cleanliness, and communication |
| Closure | Closed in 2022 after 15 years of service; referred customers to Steele Electric |
| Reason for Closure | Not explicitly stated |
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What You'll Learn
Milestone Electric has closed down
It is with deep regret that we announce the closure of Milestone Electric, a trusted and renowned electrical service provider in the Dallas-Fort Worth community. For over 15 years, Milestone Electric has proudly served its customers, delivering exceptional service and building a reputation for quality and reliability.
Since its establishment in 2004, Milestone Electric has been a family-owned and operated business, committed to upholding the highest standards of workmanship and customer satisfaction. The company has consistently expanded its services over the years, offering electrical repairs, plumbing, drain cleaning, HVAC installations, and more, solidifying its position as a leader in the home services industry across the DFW area.
Their dedication to excellence was recognized through numerous awards and accolades, including being voted DFW's Best Electrician by the Dallas Morning News. The company prided itself on its core values of Faith, Family, and Excellence, ensuring that every decision was guided by these principles.
However, despite their success and positive reputation, Milestone Electric has made the difficult decision to close its doors. In their announcement, they expressed gratitude to their loyal customers and introduced them to Steele Electric, another local electrical service provider committed to delivering high-quality service.
The reasons behind the closure of Milestone Electric remain unclear, and customers are left wondering what happened to their trusted electrical partner. While some speculate about pricing and business practices, the fact remains that Milestone Electric is no longer in operation, leaving a gap in the market and a sense of uncertainty among those who relied on their services.
As Milestone Electric shuts down, customers are encouraged to explore alternative options, such as Steele Electric, to meet their electrical needs. It is important to research and choose reputable companies that prioritize customer satisfaction and transparent business practices. While the closure of Milestone Electric may be unfortunate, there are still qualified professionals ready to step in and provide the necessary electrical services to the community.
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Customers accused Milestone of scammy pricing
Customers have accused Milestone Electric, A/C, and Plumbing of scammy pricing and dishonest business practices. In a series of online reviews and comments, customers have expressed concerns about the company's pricing and business practices. While some customers have been satisfied with the company's services, others have claimed that Milestone engages in price gouging and performs unnecessary work.
One customer on Reddit shared their experience, stating that they noticed a significant increase in prices with each additional service option presented by a Milestone technician. They also alleged that the technician lied about the condition of their outdoor unit, claiming it needed a tune-up when it had already been serviced. Another customer on the same thread mentioned experiencing issues with separate accounts, pricing confusion, and miscommunication about past work.
In response to these allegations, some customers have defended Milestone, acknowledging the challenges of managing multiple accounts and understanding pricing structures. However, they still felt that the company's practices warranted scrutiny.
Milestone Electric, A/C, and Plumbing is a family-owned and operated home service company that has been serving the Dallas-Fort Worth community since 2004. The company offers a range of services, including electrical repairs, plumbing, drain cleaning, HVAC installations, and security installations. They pride themselves on their commitment to customer satisfaction and have received recognition for their work, including being voted DFW's Best Electrician by the Dallas Morning News.
Milestone has implemented several guarantees to assure customers of their commitment to satisfaction and transparent pricing. These include a 100% Satisfaction Guarantee, a price match guarantee, and an Apples to Apples Guarantee, where they promise to beat a competitor's price by $100. The company also holds an A+ rating from the Better Business Bureau (BBB), reflecting their commitment to excellence in customer service, ethical business practices, and transparent communication.
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Milestone was recognised for its quality, professionalism and reliability
Milestone Electric, A/C, and Plumbing is a family-owned and operated home service company that has been serving the Dallas-Fort Worth community since 2004. The company is committed to providing exceptional customer care and ensuring complete customer satisfaction.
Milestone was recognised for its quality, professionalism, and reliability. The company has received numerous positive testimonials from customers, praising their quick and efficient service, cleanliness, thoroughness, and excellent communication. They have been described as "extremely professional" and have been commended for taking the time to explain their work in a way that is easy for customers to understand.
In addition to their electrical services, Milestone also offers plumbing, drain cleaning, HVAC installations, security installations, and more. They provide same-day electrical repairs and are fully licensed and insured, using top-quality materials for the safety of their customers. The company stands by its work with a 100% Satisfaction Guarantee, promising to make things right if customers are not completely satisfied.
Milestone has also been recognised for its dedication to its customers and its commitment to excellence. The company offers various discounts and promotions to provide exceptional value to its customers. They have gathered over 20,000 five-star reviews, reflecting their outstanding service and upholding of the highest standards.
Milestone's growth and expansion over the years are a testament to their success and recognition in the industry. The company has grown from a small team of five members to a large community of several hundred, reflecting their dedication to quality and their commitment to serving their customers.
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Milestone was established in 2004 as a family-owned business
Milestone Electric, A/C, & Plumbing was established in 2004 as a family-owned business. The company has been serving the Dallas-Fort Worth community as a home service company, focusing on electrical repairs and installations. Over the years, Milestone has expanded its services to include plumbing, drain cleaning, HVAC installations, and security installations, among others. The company's core values of Faith, Family, and Excellence guide their work, with a strong commitment to customer satisfaction and excellence in their services.
Milestone Electric was founded on the principle of providing exceptional customer care and complete satisfaction. They offer a wide range of electrical services, from fixing wiring to upgrading electrical systems, and are fully licensed and insured. The company has built a reputation for its reliability, professionalism, and dedication to quality. Milestone's team of expert electricians is dedicated to using top-quality materials and ensuring the safety of their customers.
The company's growth since its establishment in 2004 has been remarkable. What started as a small family-owned business has now expanded to serve a wide area and offer a diverse range of services. Milestone's commitment to excellence and customer satisfaction has been recognised by organisations like the Better Business Bureau (BBB), which has accredited the company and awarded it an A+ rating. Milestone's dedication to upholding the highest standards in the industry has been consistently acknowledged.
Milestone Electric's family-owned nature plays a significant role in its operations and culture. The company organises regular "family meetings" that bring together all team members and their families, fostering a sense of community and unity. This sense of family extends to their customers as well, with Milestone prioritising trust and reliability in their relationships with clients. The company stands by its work with guarantees, ensuring customer satisfaction and offering price match promises.
While Milestone Electric has received positive reviews and recognition for its services, there have also been some concerns about pricing. Some customers have questioned the cost of their services, with mentions of high quotes and potential upcharging. However, Milestone has addressed these concerns by offering price match guarantees and standing by their commitment to customer satisfaction. Overall, Milestone Electric's establishment as a family-owned business in 2004 has laid the foundation for its success and reputation as a trusted and dedicated home service provider in its community.
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Customers praised the company's electricians
Customers have praised the company's electricians at Milestone Electric, A/C, & Plumbing, which has been recognised as Dallas/Fort Worth's most trusted electrician. The company has been praised for its dedication to quality, professionalism, reliability, and making its customers happy.
One customer praised the electricians, saying that they "exceeded my expectations in terms of their work, and what they were concerned about". Another customer praised the electricians for their "exceptional service", and another for their "cleanliness and their explanations". One customer also praised the electricians for their "thoroughness", and another for their "communication".
Milestone Electric, A/C, & Plumbing has also been recognised for its commitment to excellence in customer service, ethical business practices, and transparent communication. The company has an A+ rating from the Better Business Bureau (BBB), reflecting its commitment to excellence. Customers have also praised the company for its same-day electrical repairs, plumbing, drain cleaning, HVAC installations, and security installations.
The company's electricians have also been recognised for their expertise and professionalism. One customer praised the electricians for their "professionalism in explaining the work in a way I can understand", and another for their "knowledgeable" and "dependable" service. The company's electricians have also been described as friendly, punctual, and communicative.
Overall, customers have consistently praised the company's electricians at Milestone Electric, A/C, & Plumbing for their expertise, professionalism, and commitment to providing exceptional customer service.
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Frequently asked questions
Milestone Electric has closed down after 15 years of service.
Milestone Electric was based in Portland, serving the Portland Metro and SW Washington communities.
They offered electrical contracting services for commercial and residential properties.
They were highly regarded, receiving praise for their professionalism, reliability, and quality of work. However, some customers have noted that their prices were high.
